Cons: "Better Movies and music"
Pros: "Courteous crew"
Cons: "Entertainment console only partially working. Toilet vacant/occupied indicator not working fully."
Pros: "Crew was amazing both the ground staff and the FA on board. Food was nice."
Cons: "No USB charge or personal video entertainment. It's an old plane that desperately needs upgrades. For the price point of the route compared other carriers, the only benefit you are getting is a direct flight."
Pros: "Business Class on the Code Share, South African Air was superb"
Pros: "The crew between Joburg and Accra were friendly and fantastic. Less so the crew from Accra to DC"
Cons: "SAA’s food quality has declined over the past 20 years. And entertainment seems to be running a bit behind compared to other airlines."
Pros: "Not on the flight"
Cons: "Connecting flight was late"
Pros: "For a flight of 1 1/2 hours, we were served a delicious hot lunch."
Pros: "Crew were pleasant"
Cons: "The Vegetarian options need to be updated. There are so many plant-based meat options that SAA should adopt to their meal plans."
Cons: "Terrible customer service. Put my fiancé and I in separate parts of the plane."
Pros: "All aspects of this flight were good."
Cons: "When we were waiting prior to our flight in the duty free area of terminal "A", Kayak notified me via text that the flight was scheduled for terminal "B". If I had not taken the same flight before many times, I would have been concerned with the incorrect information Kayak provided."
Cons: "The food was bland and they didn’t have enough of each option. For one meal I couldn’t get what I requested and just barely got it for the second one."
Pros: "The crew is always nice and friendly"
Cons: "Upgrade media units"
Pros: "Friendly accomodating crew. Flight was delayed but made up the time in the air."
Cons: "Its a short flight, hard to complain about anything."
Pros: "Comfortable seats for domestic flights. Clean plane"
Cons: "Domestic planes not big on entertainment."
Pros: "The last leg of our trip was very comfortable, modern seats, pleasant service, and great food."
Cons: "Many seats the entertainment system didn't work. Both on our outgoing and return trips. Our seats going had one of the two systems inoperable. Coming home both were inoperable. They both were 16 hour flights!!!"
Cons: "Was delayed by and hour and given a bad seat even though I am a premier member"
Pros: "Quick flight."
Cons: "Poor luggage handling."
Pros: "I like that I got an aisle seat this time, even though it was toward the rear of the plane. Because of my right knee, I requested an aisle seat on the flight from NY to Johannesburg, but somehow I didn't get one. I thought the crew was very accommodating and helpful"
Cons: "The delay because of problems with loading the baggage got us to JFK late. And that was just on the plane after we had to stand in the longest line before boarding. I also couldn't really enjoy the entertainment (e.g. movies or music) because the headset didn't fit well into the arm of the seat. I could only hear voices when I held the headset cord in one position, and it was difficulty keeping it in that position for an entire movie."
Pros: "We landed"
Cons: "Delayed departure No priority luggage handling (not in Iohannesburg and not in Cape Town). Luggage was marked “Priority” by carrier but it came out last off both legs. Not sure that works. Seated a super sized human in middle seat; this person could not even open the tray fully. Overflow several inches into my seat. Made for a very uncomfortable last 2 hours of a long journey."
Pros: "Seat was ok, as was the amenity kit provided"
Cons: "Crew was the worst - one air stewardess in particular was aggressive and rude and treated me like dirt when I asked for water. I just felt like I was a nuisance and inconvenience to the air stewardess party in the back of the plane."
Pros: "The crew was incredibly attentive and professional. Aircraft was clean."
Pros: "Flight was great overall"
Cons: "The flight was slightly late and made me miss an expensive excursion I had to forfeit and unable to re-book. I missed the highlight of my trip."
Pros: "The crew was excellent and they were hospitable. Easy to approach"
Cons: "Inflight services were poor"
Cons: "Audio on the in fight entertainment did not work, The headphone jack was not usable."
Pros: "Excellent, kind , helpful and friendly crew on my Johannesburg to NYC flight - one of the best I have ever flown with ! Thank you !"
Pros: "Overall good as expected. The onboard crew were unfailingly charming and helpful."
Cons: "At O. R. Tambo airport in JNB the boarding/security process at the gate was chaotic, with massed passengers held on line on the boarding jetways and stairs for over an hour and no explanation given."
Pros: "It's a fast flight"
Pros: "The flight attendants were gracious and friendly."
Cons: "The food was not great. Flapjacks for breakfast.."
Cons: "The entertainment system did not work, the seats were bad, and the plane was way too old"
Pros: "The flight overall was really comfortable. Crew were friendly, entertainment was extensive with multiple options. Flight was empty so seating was really comfortable."
Cons: "Food was awful. We chose the Muslim meal and it was really bad. I would prefer going with a Seafood or vegetarian option. For such a long flight breakfast was really measly and no snacks were provided Bathroom were filthy. There should be a backup plan to keep bathrooms in better condition for long flights."
Cons: "My luggage was "lost" for more than half of my trip and when I finally received it all of my electronic and various other items were stolen."
Pros: "The special meal order was carried out."
Cons: "The entertainment system didn't work on either 15-hour flight. that made the trip very difficult."
Pros: "Nothing... We were bounced because they oversold"
Cons: "Bounced. Told us nothing. Seemed impressed that they were paying for an off airport hotel for us. Gave us a minor voucher that expires in a year and is not transferable so worthless."
Pros: "I don't remember a great deal after flying for many long hours. I do know I enjoy the vegetarian breakfasts quite a bit."
Cons: "I can't think of anything that was untowards. There was a minor delay in boarding I think but that wasn't a concern to me. I like to think we are each doing our very best. The flight attendants work very long hours with a slew of people. I appreciate your inquiries."
Pros: "Bathrooms were relatively clean throughout the flight"
Cons: "Outdated aircraft. The TV screens were poorly functioning/blurry and very limited in selection. No USB charger available. While 3 meal options were available, options ran out quickly. I flew two other international flights earlier this year (Qatar and United) and there was a clear difference in quality that was lacking in South Africa Airlines."
Pros: "I had two seats next to me vacant so I was able to spread out a little. :-)"
Cons: "Technology sucked. TV screens were old and none of the headphone jacks worked. Very annoying for a 16 hour flight."
Pros: "The ground crew were very efficient and kind. I felt like we were in good hands throughout the process, which included checking everyone's visas. Above all the flight crew was helpful, friendly and quick. they took very good care of us. I thought their service on the flight was exceptionally good."
Pros: "The flight was comfortable. The meal was very good and so was the complimentary Castle Lager. I really enjoyed conversing with my seat row mates from England!"
Cons: "The boarding gate check in was very slow and the boarding via a bus was also slow."
Pros: "Entertainment was vastly improved vs the outbound flight. Not as great though as other airlines. Has serious catching up to do on quality of flight and entertainment to other airlines"
Cons: "Boarding was messed up with wrong information on the monitors, 2 lines formed. Service was not ok considering it was business class."
Cons: "I missed it due to the delay of LH"
Pros: ".Ability of the pilot and in flight communication to passengers during thunderstorm - Excellent"
Cons: "Quality of the in flight meal-poor. Communication to passengers about storm and delays prior to bith flights"
Pros: "First leg of flight from Johannesburg to Senegal, the crew was good. Second leg from Senegal to Washington, the new crew was horrible. So much unnecessary attitude by multiple attendants."
Pros: "Comfortable seats, good meals"
Cons: "On both flights, personnel did not pick up trash after serving meals or snacks. Other airlines much better. Last half of flight, unable to watch movies because kept breaking up or shutting down."
Pros: "The crew was professional and polite."
Cons: "The extra-legroom seats at the front lose width due to extra-wide armrests that hold a fold-out tray. The seats are not padded enough to be comfortable for a long flight or to sleep in. The food was what you think of as airline food; it was much better from JFK to Johannesburg. And they lost my luggage."
Pros: "The sleeping accommodations were roomy."
Cons: "I liked everything."
Pros: "That the flight was nonstop direct and the leg room in economy was very good."
Cons: "The entertainment system was terrible with both poor screen quality and single sided audio. You could barely understand the dialogue and needed to hold the head phones to your ears. Food was bland with poor presentation. We also received a meal at the start and end of the 15 hour flight with nothing offered in between. Seat cushions need to be replaced."
Pros: "The seats were way more comfortable than the first (and longer) leg of the trip. The staff was incredibly kind and attentive."
Cons: "The entertainment system wasn't activated :/"
I was surprised that I was put in first class the whole way! Thank you SO MUCH for such a blessing!
This flight the air was on, for a change, and we were comfortable. It was not full and the staff got us water, when needed. Bathroom cleanliness is an issue. Maybe more visual signs in the bathroom will help passengers who can’t read keep it clean? Also no toilet seat covers.
The selection of movies has not changed in a very long time. Other than that... All was excellent
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Cons: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "Crew was good. Aircraft was fresh and clean."
Cons: "The movie selection is very mediocre"
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "so good and comfortable"
Cons: "the plane was old though."
Cons: "Nothing. Very smooth"
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Cons: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Pros: "The crew very Politécnica and sensitive"
Cons: "To get the same food twice in the same flight To be awaken by the serving if the meals"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Like the online check in and quick bag drop at the aiport"
Cons: "Food could have been much better with less processed foods"
Pros: "USB plug, nice TV/ entertainment"
Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Delayed without explanation or heads up"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "The take was very smooth."
Cons: "The seats did not recline & I had a back problem"
Cons: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Cons: "I was suppose to stay on the flight in Hong Kong to continue to Ethiopia and they never made an announcement. I had a seat with a TV that did not work and it took over 30 mins for a flight attendant to respond."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "Service & Staff"
Cons: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."
Pros: "The guy I was sitting next to."
Cons: "the hotel they put me in in the connection was horrible"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Cons: "Horrible food selection, needs improvement"
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Cons: "Flight delay"
Pros: "The crew were excellent especially lead hostess. I liked the comfort n entertainment very much."
Cons: "Vary the snacks to include fruits. Include warm drinks like water during meals."
Pros: "The plane is spacious. It gives leg comfort"
Cons: "Movie selection wasn't great"
Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."
Pros: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Cons: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."
Cons: "Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!"
Cons: "KQ is always late! And never provide information to passengers about the delay"
Cons: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Cons: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Pros: "The airplane was quite nice and comfy."
Cons: "I enjoyed the flight and the host were so friendly and kind."
Pros: "No delay."
Pros: "Newer plane, clean"
Cons: "No air conditioning on the plane"
Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Pros: "terrible airline"
Cons: "delayed my flights twice"
Cons: "The food could be improved and the movie collection could be updated"
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Pros: "Kenya airways theme song"
Pros: "staff crew on the plane were very nice and accommodating"
Cons: "food portions are too small and movies selections. most movies were very old"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."
Pros: "Te time of te flight"
Cons: "flight was cancelled"
Pros: "crew in general helpful Cap kept us informed Price of ticket"
Cons: "Food so so. coffee never came"
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "The crew is always great and friendly."
Cons: "The food was really bad. It was some kind of beef but it was uneatable."
Pros: "NOTHING. I am NEVER flying Kenya Airways again."
Cons: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "CORDIAL HOSTESS AND NICE BREAKFAST"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Cons: "After my transfer in nairobi, my luggage was lost and when my luggage tag was entered, there was no record of where my luggage is. Platinum on skyteam and no one can help...Kenya airways strikes again. Just glad they didn't last minute change the flight to go to Bujumbura first like they did with my outbound flight."
Pros: "Departed on time and arrived on time . Staff very courteous"
Pros: "My travel itinerary was one with long layover times. Thank you Kenya, Airways for allowing the day use of your lounge areas for a fee. Got some sleep, a wonderful Turkey Lunch on Christmas Day, before my connecting flight to Guangzhou. Smooth Short field landing and take off in the 787-8. No rattling sounds during landing and take off so the Plane must have also been new. Kudos!!"
Cons: "Suffered with the unattended toilets. Food for thought, could the toliets on flights be designated according to gender? toilet seat was always covered in sprayed urine( which I wiped clean every time before sitting and using the toilets, made several trips during the 9 hour flight. Hand Soap run out at some point."
Cons: "Kenya airways is a symbol of operational disorder and absence of any client orientation. I would strongly recommend Kyak to take it off its recommended airlines"
Cons: "Poor organization regarding flight cancellation - I was stuck in the CDG airport all day long to find out more information and get a hotel voucher. And then next morning, there was no clear announcement regarding a rescheduled flight; the flight was delayed AGAIN. This trip caused so much problem in my work."
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Cons: "Boarding was late."
Cons: "They kicked me off my flight and didn't even compensate me for no availability of seats. I was stranded for 48 hours with food, water, money or wifi!!!!!"
Pros: "The in-flight crew were wonderful!"
Cons: "I was told to get my boarding pass at the counter, and when I did so, I was consistently told how wrong I was. They moved gates, and didn't update the screen or airport-wide monitors. A staff member didn't come get the 30+ passengers until 15 minutes before. One of my two bags didn't make it to the airport. After working with a very unfriendly airport worker, I was told it would be delivered to my hotel by 8 am. The receptionist told me tha they left a message, saying I could pick it up at the airport."
Cons: "no headphones available in economy class!!!"
Pros: "Comfortable safe airline"
Cons: "Cancelling flights without notification causing arrival at airport way too early. Missed connections & lost bookings. Bad even by African customer service."
Pros: "good organization and service"
Pros: "Extremely friendly and helpful hosts. Enough space. Overall a very rewarding way of travelling to East Africa. Will use them again. Very impressed on our flight from Johannesburg to Nairobi -- they booked our 87 year old father-in-law about 5 hours before flight time, took care of his luggage all the time, and helped him get on the flight after midnight on his own. He arrived safely with such good care!"