Apparently, Asky airline baggage policy is slightly different from the Ethiopian airline policy and for this reason, I encounter an issue with them and I had to refer them to the Ethiopian airline policy whom I booked my flight with before they allowed me to bored the flight.
All around pleasant experience. Flight crew were efficient and polite. And the flight was on time.
I was not allowed to board my flight due to a booking error with Kayak which customer service has not responded to me about yet. I had to book another flight at the airport.
The flight attendants were great, the food was also very good. The entertainment in the plane could be improved by including screens to watch shows/ movies.
Boarding confusion, just asked for a cup of water and the crew answers was shocking
Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
I had a very good experience from boarding to arrivals.
Boarded almost 48 hrs later after a scheduling change on my initial flight that was not communicated either by kayak of SAA.
I had booked a ticket for a 6:40 am departure in July 2025, but it appears there was a change to 8;00 am, which meant I missed my connecting flight which departed 10 m minutes before I landed. I had seen this problem only the previous day and try to resolve it with South African air, but they are very uncooperative on the phone. All they could say was all flights were fully booked and I ended up buying paying $2,000+ to secure a ticket for my family to ensure we got out of South Africa by Monday, which am currently pursuing with the airline.
South African Airways on the outside, a very old shabby Qatar Airways plane on the inside
The food options were beef or veg, No alternatives for Hindus, that don't eat beef...
On time flight; otherwise not impressed by the check- in- purchased business class and the aircraft was downgraded; no refund given for the difference. Told I could access the lounge due to the above and was questioned by the lounge check- in person who was not friendly
Very bad. Linda the hostess was very rude all the time
Very bad, Linda the hostess was very rude all the time
Everything the crew werr nice and helpful plus the food was good
At the last minute as I boarded the airplane they made me check my carry on bag. When I arrived my Apple Watch, sunglasses, and medications had been stolen. I find this absolutely unacceptable. I will never fly with SAA again.
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
The TV wasn't working No music for the whole flight from JFK to LOS It was too burring.
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
I had a full row so can't imagine how this could be better
My entertainment screen wasn't working and they couldn't fix it.
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Overall good experience but for long distances there really needs to be more room.
The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
Staff and service on board is always exemplary. Food however could be better.
Flight was delayed for 9 hours. We finally arrived ved at 0435hrs instead of 1950hrs the previous day. No compensation was provided.
On a long flight us customers need more rehydration by the crew. Some of us have water bottles but no crew is coming around to offer water. I’m not saying issue us all with plastic water bottles.
Great job in making sure that the customer is always having a great time
The flight never took off. We sat on the tarmac for over two hours due to an electrical fault and finally the flight was cancelled. We were told that hotels would be organised but there was no further communication. In the end I retrieved my baggage and went to the car park to pick up my car and drive home. It cost me over £150 to park the car for two weeks, plus of course petrol, and over £600 for the four flights and £50 for the travel visa. All gone up in my smoke. I’m bitterly disappointed that my business Trip was cancelled and have been told I will get a “partial refund” within three months!!! What a way to treat a customer.
They should improve their time management and how to reschedule flights in order to avoid long stopovers
We boarded late; there was a problem with passengers that I believe TAAG could have handled much better. The Crew Handled it Excellentely but TAAG was not able to resolve the issues instantly and led to a 2 hour delay
The scheduled departure was delayed 9 1/2 hours and then delayed another 45 minutes due to baggage or something. Apparently the return flight is delayed 10 hours also, which means I miss my Lufthansa flight out of Luanda. Perhaps this is a scheduling change for which people were not notified until the last minute.
I did not receive any confirmation email of this booking and only on receiving it 24 hrs closer to the flight - I tried to cancel it as I has already booked another flight
Short lay-overs and total flight times. Everything else could have been better.
