Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
KLM is my favourite airline. Never ever let us down.Staff are first class.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
Much better than the major US Carriers especially in Biz Class.
They again did not offer any functioning WiFi in the transatlantic crossing.
Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no
Old cabine without flat bed in business for a 12 hour flight is not acceptable
They charge me for luggage which is was included on the ticket
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Seats paid for in advance. Seat assignments changed by kayak 3rd party. Seats then changed again by Turkish airlines at the gate. Family seated on opposite sides of the plane yet money taken for seat assignments that were not honored.
Food wasn’t good but not their fault as I should have pre selected
I was asked window seat on check in in Dar-es-Salaam. The person on the deck told me "yes, no problem", but gave me 10e and 25b seats! Better just to say "no"
Everything was great except that everyone were putting backpacks and small bags in the overhead compartment instead under the seat so there was no room for carry on-s
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
We are thankful for the useful gifts provided by the airline.The entertainment and crew were also very good
Friendly cabin crew and the flight was on time. Would recommend toanyone
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
The crew were fabulous. We travelled Doha to Miami and the crew in board we exceptional too.
Qatar was pretty OK for their services but Arangrant was awful at theirs and frankly lied to me. Qatar offers four business class fares and only three of them allow lounge access. This is a horrible policy when you pay so much for business class and shame on them for denying the simple use of their lounges for this confusion. When I requested my business class ticket with Arangrant I knew this and specifically told them I would only purchase the lowest class business seat that would still permit me lounge access on all legs of my trip. They lied to me and said I did and then I was refused this service on my return flights. I had no less than 4-8 schedule changes and got screwed by a late departure from DCA on my double connection to JNB. I lost nearly a full day on my outbound and then had little to no use of the lounges on my outbound flights. To then be denied access on my return flights made the 27 hour trip home pretty awful. Kayak should no longer work with Arangrant as they are dishonest and liars. Qatar should price all four of their business class fares to include lounge access and stop the insanity they have forced on people. My return trip home nearly ruined my entire trip to South Africa and I blame Arangrant for telling me lies and for Qatar for offering insane rules and regulations on such expensive business class fares. For the money I paid to Qatar, I did not receive the full services I was promised. I will probably never use Arangrant and their ignorant services ever again. I will question whether I ever fly on Qatar Airways again as well. When you pay so much and get such little in return, it leaves a bad taste in your mouth. Arangrant gives the whole industry a bad name and Qatar is not far behind them. I can honestly say that the wretched service and way I was treated by both have soured me on travel companies and airlines. It is bad enough that we have an idiot, felon, racist and bigoted president and administration to contend with while he has started an illegal war, I did not expect to get screwed over by Arangrant and Qatar as well. Shame on all of you.
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
Good. It would be great if comfort seats were available
Worse fight I ever take since I start flying , still have even made home , and crew abandon us half way home . No water no food and no even anyone to answer our questions
Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again
The overall flight experience between Doha and Kolkata was satisfactory. The staff onboard were notably engaged, responsive, and enthusiastic, providing a level of service that stood out, especially when compared to the less attentive crew on the earlier leg from Heathrow to Doha. Their eagerness to assist made the journey more pleasant. Additionally, the time spent at the Silver Lounge in Doha contributed positively to the experience. The lounge offered a comfortable and relaxing environment, with adequate amenities and attentive staff. Overall, both the flight and the lounge experience in Doha met expectations, making for a smooth and satisfactory travel experience.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
Don't be afraid if you board an Oman Air Airbus A330 - it will take you to Colombo and not Muskat. The Aircraft is leased by Qatar Airways ;-)
Flight delayed by an hoir or more. Food service is slow. Also, the crew is not following up on orders. Travelled in business class and was a platinum member, but still didn't receive the expected service .
Boarding procedure should have the crew and personnel who are more trained, in a sense of precisely knowing what can be done and what cannot. They do not have the exact information on what you should do in the first place, also the boarding itself was slightly delayed due to the aircraft "not being ready".
..it was short.. I didn't like that my red bag went out completely stained with black stains..That's probably some airport staff bad handling but still
Food was terrible. They ran out of options and gave me a bland undercooked pasta and veggies. Only middle seat was available to select although I paid extra. Baggage delayed at destination. Flight attendants not really helpful.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
We had a 1 1/2 hour delay before we left Denver. When we arrive to Frankfort, they didn’t announce that people with connecting flights to exit the plane first. My next flight was already boarding when we we taxiing in to the gate. I waited another 10 minutes to get off the plane. I had to run to catch my next flight. I mean run! I made it with one minute to spare, but my luggage did not. My luggage came two hours later on a different flight.
There was more leg room than on the overseas flight, which was nice. Boarding was very well organized and the flight very comfortable.
The WiFi didn’t work. The screens for movies were sticky and didn’t have a lot of options.
Efficient boarding process. Staff are nice. Food should be better.
I was unable to select my seat when checking in online.
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
