Plane was old and crappy. Food was not as good as all the other airlines.
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "economy plus legroom."
Cons: "actual reclining seats, edible food, broader movie selection and newer films.,"
Cons: "Slow with drinks and food, late departure"
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Cons: "Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!"
Pros: "Crew was great"
Cons: "Cookies were aweful"
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "Yes, I got upgraded."
Pros: "Quick direct service with no connections."
Cons: "Seated in 8C on 737-900. Could not strrtch legs as blocked door to toilet in front of my seat. Had one passenger exit the toilet and fall in my lap."
Pros: "Good flight"
Cons: "The restroom on the plane was not clean. The WiFi wasn’t working but we were still able to watch in flight United tv with the app."
Cons: "Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep."
Pros: "priority boarding; timeliness"
Pros: "Crew were efficient and polite On time Clean bathrooms"
Cons: "No free entertainment No earphones"
Pros: "Easy boarding process, clear instructions and fast."
Cons: "Crew members seem totally uninterested in their jobs- no personality/no interaction at all."
Pros: "The crew was nice and professional."
Cons: "The flight was delayed for three hours. They kept moving the time back and back and then would move it forward and then back and then forward. We finally got on the plane and then seemed to be on the tarmac forever trying to take off! Soooooo frustrating!"
Pros: "Good crew quick boarding"
Cons: "Delayed as per usual with United"
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "Some of the crew were nice, others were rude when I came back to ask for water."
Cons: "2 hour delay on runway, frigid cabin, flight attendant who tried to use the mic for her (not funny) standup comedy routine, rude flight attendant who gave me a nasty look when I went to the back to ask him for water and interrupted his conversation with another flight attendant. This is my 2nd bad experience with United in 30 days (other flight was canceled causing us to miss a wedding) and my husband and I won't fly again."
Pros: "Everyone was anxious to please"
Cons: "The temperature was warm and at times uncomfortable making us perspire"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Pros: "Was on time and staff was great. You"
Cons: "We missed our connection flight because the flight took off 5 minutes earlier then scheduled. We were delayed for 4 hours. We asked for food voucher and we were given each a $10 food voucher."
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Cons: "My flight was delayed multiple times, a layover that was only supposed to be 2 hours and 15 minutes turned into 4 hours I'm very disappointed"
Cons: "I'd have to say poor since I'm still stuck in Denver."
Pros: "There was way more leg room on this flight and I was considerably more comfortable"
Cons: "One of the stewardesses asked me if I was traveling with the girl next to me because we both happened to be black...... I didn't appreciate that"
Pros: "First time on a 777. It was HUUUUUUGE."
Cons: "Snack selection a little too high class for my liking."
Pros: "the crew great nice short flight plane relatively comfortable"
Pros: "On time!!"
Cons: "Is the amount of room in Economy Plus seats getting smaller??"
Pros: "On time, smooth ride and fantastic landing in a small plane."
Cons: "There is apparently nothing between the floor and the outside of the plane because it was very cold upon entering the plane and it got considerably colder on the route. The cabin temperature was fine but the floor was freezing on both outbound from Bend and inbound."
Pros: "Well organized"
Cons: "No free wifi :("
Pros: "Did make the connection to Chicago after running to the gate-last 2 to board before cabin was locked."
Cons: "Sat on the runway for approx an hour-no wear to park. Almost missed connection. If we weren't in good shape, would never have made it."
Cons: "Lining up is about getting overhead space. It gets brutal and awful atmosphere."
Pros: "My flight was canceled. The service for trying to get it rescheduled was horrible."
Cons: "Had to make 6 phone calls with an average hold time of 15 min before I even some to anyone each time I called."
Pros: "No air conditioning,really shaky bad overall"
Pros: "Well organized, enjoyable flight"
Pros: "Good inflight entertainment options and friendly crew, but tiny seats and delayed take off made this in enjoyable."
Pros: "The flight attendants were nice."
Cons: "I booked the flight with my boyfriend and we didn't have seats together ever though we were on the same reservation! In the plane I found that entire families had been separated and had the same problem we did."
Pros: "On time, safe flight, friendly crew and arrived 2 minutes early! THANK YOU!"
Cons: "See above!"
Cons: "Hasnt even left yet. 3 hours late"
Pros: "The crew was great."
Cons: "A bit less leg room."
Cons: "Left laptop on plane (was rushing to connecting flight because inbound plane was so late), and even though I realized it as soon as I exited the jetway, gate agents refused to let me back on plane or have staff help retrieve the laptop. It was found 4 days later in Albany, where they made me pay the FedEx charge to ship it to me. Still haven't received it 4 days after I paid for overnight shipping - 8 days In total so far with no results."