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Pros: Drinks served on flight. Comfortable seats.

Cons: Food.

Cons: The plane was cramped

Pros: It was an uneventful flight. The entertainment system worked well and food was good.

Cons: The lights kept coming on every few minutes making sleep nearly impossible.

Pros: Excellent service and food.

Cons: Seat could really use a real footrest instead of the metal bar.

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Comfort

Cons: Internet

Pros: Everything

Pros: Good food and comfortable seats

Cons: Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports

Cons: The entertainment system did not work properly

Pros: Crew we're friendly and helpful. Seats were good.

Cons: Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied.

Cons: Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main.

Pros: Crew good, food okish.

Cons: Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.

Pros: Early departure and early arrival. Everyone was very friendly.

Cons: We had to wait for staff to come and check in baggage.

Cons: More legroom please

Cons: Late boarding

Pros: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.

Cons: Nothing comes to mind. Keep up the good work.

Pros: Excellent service and food.

Cons: Seat could really use a real footrest instead of the metal bar.

Pros: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Cons: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Pros: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Cons: The snack sandwich was freezing cold...

Pros: Helpful crew Good food

Cons: Our luggage came back damaged and open !

Cons: Unexpected $100 baggage fee for second checked baggage

Cons: All was good

Cons: Thanks

Pros: Excellent

Cons: Nothing

Pros: Crew was great

Cons: The seats were pretty stiff compared to the A380 business class seats on my preceding flight.

Pros: The entertainment was great and the crew was very friendly and helpful

Cons: The ability to access bathrooms after turbulence has ended

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,