The open bar, crew, food menu and clean cabin.
Pros: "Good entertainment options"
Cons: "More beverage services"
Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"
Pros: "The crew was amazing"
Cons: "Nothing, absolutely loved it"
Pros: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Cons: "there were no toothbrush kits given out in economy class"
Pros: "The crew was helpful. Flights were on time."
Cons: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "Excellent flights in all respects."
Pros: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
Pros: "it was good, i like all the services from staff."
Cons: "Online Check-in didn't work properly, so we had to check in at the airport. They were understaffed and it took us over an hour to get through check in. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. The flight itself was overbooked, and we then had to place our backpacks under the seats in front of us, giving us no leg room for 13 hrs."
Pros: "Great service!"
Cons: "Read the above. Completely incompetent and dishonest company"
Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pros: "Only thing I liked in this flight was food."
Cons: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Pros: "Friendly crew"
Cons: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Pros: "Nice wide seats"
Cons: "some of the flight attendants were nice and others were openly irritated by the passengers"
Pros: "The entertainment systems was really good."
Cons: "The service of the crew was one of the worst I've ever had..."
Pros: "Positives were the movie options and they give you a kit with an eye mask etc"
Cons: "Flight was delayed 50 minutes. Crew was all grumpy making the delay and flight less bareable. They were attentive, not sure I saw anyone smile. It wasn't pleasant"
Pros: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Cons: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
Pros: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Cons: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Pros: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Cons: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Pros: "Overall very good"
Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Cons: "The seats are cramped and the food is tasteless"
Cons: "The staff was extremely rude and mean. They skipped me for food and had overall poor behavior. Worst international flight I've ever been on"
Pros: "Everything is perfect"
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "The crew was great in everything that they did."
Cons: "I was expecting a ve"
Pros: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."
Pros: "Very comfortable flight. Had a few hours sleep also. Very happy."
Cons: "need more leg room and ability to recline"
Pros: "Everything Emirates is the best"
Cons: "The crew was very impolite."
Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Cons: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Pros: "Again, the crew of Emerites Air are wonderful!"
Cons: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."