The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Good experience, just i couldn’t connect me to the wifi
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
Seats actually fit a human! Snack options were a bit lame but that’s ok
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.
The crew were excellent, smiling and kind. The seats were good for economy though my seat back got a bit sticky from getting out of the reclining position. The food was good for a Kosher meal, better than usual. Entertainment was okay, but there was no Wi-fi available the entire flight. Overall the flight was fine for an overnight flight. The flight attendant in my section was absolutely delightful.
Staff are really not attentive. Seem rather disinterested in attending to the customers in general.
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
The flight was smooth and on time. Check-in and boarding was very efficient. The flight was very comfortable and there was good entertainment and food on offer.
Boarding process was late Could do a pre-announcement of flight status.
