Daily cleaning, installation of cabin HEPA filters on flights from Cluj Napoca
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Scores according to KAYAK customer reviews
Pros: "The crew was cranky at the beginning of the flight."
Cons: "More space!"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Fabulous Stuart’s."
Cons: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pros: "Everything was great"
Cons: "I’d honestly pay more for childless flights"
Pros: "The crew was great and the snacks provided were delicious!"
Cons: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Cons: "No complaints. Good vegan food."
Pros: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Cons: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Cons: "The boarding gate has too little space and was chaos."
Pros: "Clean, drink and water service was good and much appreciated"
Cons: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."
Pros: "Smooth flight. Friendly staff"
Pros: "The food and drink were the only two enjoyable moments of this flight."
Cons: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Cons: "Very tide space made it impossible to survive 8h flight for a small person like me. Seats are to small and put to close together. I can’t imagine how a tall man can seat comfortably. All passengers around me complained about that. Boarding should be in groups not everybody at the same time. Although the flight was perfect and staff very nice the tide space makes me try another airline for my next trip"
Cons: "Very bad food"
Pros: "Good selection of movies"
Cons: "The food was soggy and not the greatest"
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Very nice staff. Excellent entertainment options and food!"
Cons: "Arm room was a bit cramped."
Cons: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Pros: "The crew was the most accommodating I’ve ever had and I was in the basic economy seating. The food was better, pls es more comfortable, and entertainment far more advanced."
Pros: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Cons: "Nothing, great flight!"
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "The good think is that it reaches on time . The crew staff is very good food is good to overall it a good exprenice to travel through this airline . I like it"
Cons: "Stroller damaged by cargo people"
Cons: "There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us."
Pros: "Lufthansa doesn't disappoint"
Cons: "Not much to ask for on a 60 min flight"
Cons: "The on board entertainment sucks you need to upgrade"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Not a thing"
Cons: "On May 16, 2017, there was a group of Albanian and American passengers rushing through Frankfurt Airport to catch the connecting flight to New York. Their first flight (LH#1425) from Tirana to Frankfurt was 45 minutes late causing them to eventually miss their connecting flight. At this point, the passengers were asked to show their passports, separating the US citizens from the rest. All the US citizens were loaded on a bus and provided hotel, dinner and breakfast. The Albanian citizens were moved to the lower level of the airport where they were left to freeze all night. Some of the passengers were elderly and had their heart or high blood pressure medications in their luggage that they didn’t have access to. One US-Albanian citizen was asked to separate from his Green-Card holder wife in order to receive the US citizen treatment…"
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Cons: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pros: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Cons: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "Very nice crew"
Cons: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Pros: "Lovely crew."
Cons: "Boarding process was unclear."
Pros: "I love their pilot and crew members."
Cons: "The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them"
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "Good pilot and staff and service"
Cons: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."
Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Pros: "I appreciate the taxi, in Munich airport, to my next connection."
Cons: "I disliked the late departure."
Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Pros: "The crew was very friendly and helpful."
Cons: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."
Pros: "The food"
Pros: "Friendly staff and comfortable trip"
Cons: "Breakfast was just a roll. I would have preferred eggs."
Pros: "On time, no drama"
Cons: "Food wasn't good"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Empty flight- every passenger could have had their own row! Excellent piloting through a rough approach on a short landing."
Cons: "The weather upon arrival- uncontrollable. So, nothing else about this flight could have been better."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Pros: "Good flight, spacious plane, nice staff."
Cons: "Food quality not the greatest."
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Pros: "Not much."
Cons: "The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Pros: "Everything was good."
Cons: "Flight delayed by almost 2 hrs"
Cons: "I arrived at the airport only to find out that they had instituted a no carry on policy for basic economy and that I'd have to check my bag. They acknowledged that they had not informed me of this but that I'd still have to pay. The flight was delayed and the crew was extremely rude through out the flight, to top it off the in flight entertainment and wifi didn't work and the seat was incredibly uncomfortable"
Pros: "Very baby friendly especially when the ground crew was delayed because of lightening. The crew let us sit down if we wanted while we waited for our strollers and car seats."
Cons: "No crew member at gate desk til right before flight."
Cons: "Flights were cancelled we missed our earlier flight due to united computer problems. No solution offeeed end up flying to New Orleans had to call a relative 2 hours to come pick us up. Customer service waits were over an hour with 10 computer terminals there and only 2 people working. Trip from hell."
Pros: "Not much. We were late so United gave us free TV access during the flight."
Cons: "The flight was late and let space was very little. We only had one drink and one cookie for a 5+ hour flight."
Cons: "Still don't get the online seating. Got good seats without selecting in advance even though they overly encourage you to pay for a premium seat or indicate the only seats remaining are the worst possible on the plane. Really don't like this internal policy."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Very happy"
Pros: "Nice service"
Cons: "No entertainment"
Pros: "First pilot on 1502 drove smooth and was able to cut 30min of the in flight time"
Cons: "On arrival from 1502 the baggage claim area for United was poorly executed with guest luggage coming off tow conveyer belts and not properly communicated to passengers. Took over 1 1/2 to get one checked piece as large items came out first. On my return flight to the States in 1503 the pilot drove rough in his take off and through turbulence. Lastly, I was disappointed with the i flight paid wifi service where other carriers offer free 1hr service and/or inflight movie on your personal device."
Cons: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
Pros: "We arrived on time"
Cons: "The ticket clerk up charged me stating that my carry on was over weight and insisted the bag be checked. When I inquired why, the ticketing agent became indifferent stating that they would not issue a boarding pass because they were not dealing with questions. Had to pay and pacify the agents rudeness or be denied a pass. What happened to this airline?"
Pros: "Thankful for safe landing , staff was fine."
Cons: "Flight was delayed, plan was leaking something that was discovered when we were taxiing from gate. 1hr 10 min delay"
Pros: "Telephone support was very good. Gate crew did what they could but United keeps them overloaded with very little discretion to actually do anything."
Cons: "Flight delayed due to mechanical problems for four hours."
Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and dehydrated."
Pros: "Arrived safely at destination"
Cons: "Flight was 6 hours delayed. United mishandled fueling of jet which caused additional delays."
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "Crew was horrible. Seat was so tight that it shouldn't be legal!"
Pros: "Poor. They forced me to check my luggage bag and now it is broken."
Pros: "They canceled the flight and when trying to find another the employees were rude, not helpful, and they made me feel stupid."
Cons: "Everything. There was no flight."
Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Cons: "Took 35 minutes to get to a open gate after landing."
Pros: "we left right on time. It was a smooth flight and a nice aircraft. did not use entertainment so no comment there but was a good experience overall."
Cons: "Sitting on the tarmac for 30+ min in Washington."
Cons: "The 4 hour delay due to "wifi" issue caused us to miss our connecting flight to Kona, Hawaii! We thought it would be a quicker and shorter flight buying a direct flight from United from IAD to HNL then to Kona, but we were wrong! We are upset and disappointed that it caused us a day of our vacation! We will avoid United for future travels!"
Pros: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Cons: "Cancellation policy is just abusive !!"
Cons: "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
Cons: "I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United"
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "Best direct flight to Japan for the price. The crew was amazing."
Cons: "The inflight entertainment could have been better."
Cons: "Didnt respected the "extra legroom" I bought in All my flights in this trip. It was the same as seating in the last row. Go to KLM and learn not to steal extra money."
Pros: "Everyone was very accommodating! Thank You."
Cons: "Your email stated that my departure gate for my connection was B87. It was actually B80. There were no message boards in that area of airport (commuter planes). I missed my flight because of it. Luckily there was a van shuttle that I was able to catch but the ride was 4 hours in the night and cost an additional 80.00. I would like Kayak to reimburse me the 80.00 I had to pay extra. Thank you"
Airlines flying from Cluj Napoca have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cluj Napoca
Masks required on board, masks provided on flights from Cluj Napoca
Social distancing seating
Middle seats unavailable to book on flights from Cluj Napoca
Testing for antibodies, testing for symptoms for flights from Cluj Napoca
Waiving of change fees. Search flexible flights from Cluj Napoca