Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Tokyo
Most visitors from Cape Town will not be allowed to enter Tokyo.
Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
For more details visit the Japan Ministry of Foreign Affairs.
Read more about travel restrictions for Tokyo
Visitors from Cape Town will need to quarantine for 14 days upon entering Tokyo.
Visitors from Cape Town must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Tokyo.
Written Pledge Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
Flying between Tokyo and Cape Town will take minimum 28h 00m and will require at least one stop.
If your flying dates are flexible, you should consider flying to Tokyo on a Wednesday, as we generally find the cheapest rates on that day for this route. On the other hand, Monday is the most expensive day to fly from Cape Town to Tokyo. For your return ticket, we recommend flying on a Friday and avoiding Thursdays for the best deals.
On your way to Tokyo, you’ll fly out from Cape Town Intl. You’ll be landing in one of Tokyo’s 2 airports: Tokyo Narita or Tokyo Haneda.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Cape Town to Tokyo.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo from Cape Town is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Tokyo with an airline and back to Cape Town with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo from Cape Town up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Pros: "Super friendly crew. Enough food and drink."
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Cons: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Great crew and cabin!"
Cons: "Meals were just ok"
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "Excellent crew, service and food"
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Cons: "Way too cold"
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Comfortable, full service through the night.."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Cons: "Food not hood"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Cons: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Cons: "one of the oldest planes i ever used"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "The service and the flight to and from Narita Airport."
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Cons: "It is really good experience. All the flight attendants are good"
Cons: "All good"
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "No fuss flight but lacking that something extra"
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Pros: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Pros: "Crew was very calm, courtesy, and cheerful."
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Cons: "Thanks, good service"
Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Cons: "Very poorly organized boarding"
Cons: "Nothing. The video quality and sound were not great"
Pros: "Crew is friendly, flight was smooth and timely."
Cons: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Pros: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Cons: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Pros: "Flight delayed 7:16 hours"
Pros: "Not much"
Cons: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Cons: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Pros: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Cons: "That I had top travel to FLL ibnstead of Miami"
Pros: "The Crew on Emirates are just the best in the industry"
Cons: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Pros: "The staff is always exceptional. Providing service for my every need."
Cons: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Pros: "entertainment is great."
Cons: "completely full flight."
Pros: "Business class entertainment and comfort very good."
Cons: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Pros: "Flight wasn't cancelled."
Cons: "Lengthy check in of baggage, followed by delayed boarding."
Pros: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Cons: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Pros: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Cons: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Pros: "Very comfortable and good service aboard plane."
Cons: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Cons: "debarking process was one of the longest in my life"
Pros: "Start scurty things with people who has short time to the next flight"
Pros: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Cons: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Pros: "Friendly, accommodating, and professional service!"
Pros: "A380 is spacious"
Cons: "my tablet was not flat"
Pros: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Cons: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Cons: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Pros: "We love Emarites Airlines Service"
Cons: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Pros: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Cons: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Pros: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Pros: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Pros: "By far the best airline, from service to quality, all around awesome."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "sitting and staff"
Cons: "food option"
Cons: "very poor food and seating"
Pros: "Nice crew and prompt service"
Cons: "Crammed, narrow seats"
Pros: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Pros: "Everything was excellent on this flight."
Cons: "Maybe the food menu? But it wasn't bad."
Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"
Pros: "Taking off on time. Good service and helpful from all the stuff."
Cons: "Keep it like that"
Pros: "crew was friendly"
Cons: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Pros: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "Crew was amazing. Good food. Comfortable seats"
Cons: "Music options along with the movies"
Pros: "I was in business class and it was great. The staff the food and the seats were awesome."
Cons: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Pros: "Nice crew, plenty of food and snacks available. Good wine."
Cons: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"
Pros: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Cons: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Pros: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Cons: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Cons: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Pros: "Crew was attentive and overall I enjoyed the flight"
Cons: "Food could have been better"
Pros: "Flight was on time. Friendly crew and professional."
Cons: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Cons: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Pros: "Quick passport control Friendly staff Short waiting time to board"
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Pros: "The attendants were great. Flight was clean and nice."
Cons: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Pros: "Professionalism of the crew"
Cons: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"
Pros: "I was rerouted to another country so that I could still make it to Greece on the same day."
Cons: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Cons: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
Pros: "Crew was nice."
Cons: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Pros: "Everything !"
Pros: "Just another flight, nothing special."
Pros: "Friendly staff"
Pros: "Flight was on time. Food was good for airline food."
Cons: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Pros: "Food is decent"
Cons: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."
Pros: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Cons: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pros: "The seats"
Pros: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Cons: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Pros: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Cons: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Pros: "The plane was remarkable and the service was excellent!"
Cons: "The wifi on the plane was horrible."
Pros: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Cons: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Pros: "I loved the timing of my connecting flights. Just enough layover time."
Cons: "There is no entertainment on this flight."
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"
Cons: "Aircraft old"
Cons: "I wasn't on it so I wouldn't know."
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "Crew were very good."
Cons: "No vegan food available."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Cons: "Seats were too close together."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pros: "The airplane"
Cons: "It was great trip thank you Air France"
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Cons: "Leg space."
Pros: "Food, service, comfort"
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "It was ok fligh"
Cons: "Food was not so good"
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Cons: "I was asked to change my seat repeatedly"
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "Good service"
Cons: "I was not given my original reserve seat and no reason was given"
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Cons: "Can't think of anything."
"The check in process was kind of slow considering that I had already checked in and just needed to drop off my bag. Everything else was great! I love flying with the Japanese. Their customer service is always astounding."
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "Great crew. Fast and easy boarding."
Pros: "Smooth flight. But cramped"
Cons: "Why do you allow people to carry on 3 suitcases and don't leave room for others' 1 carryon. Each seat should have room overhead for each passengers carryon, but they always seem to be full because of people taking on 2-3 carrying"
Pros: "The flight was nice and easy. Great food and service."
Cons: "Plane is still yet to be upgraded to full Polaris experience"
Pros: "Plane was good except the seat which was hard and not reclining enough and headset was “hard to hear”. Services were good but food (meals) were awful."
Cons: "Need to look for better chef or food provider"
Pros: "Great flight"
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Pros: "Not too much. Very poor compared with Asian airlines"
Cons: "Seat comfort in economy plus, food was terrible and cabin attendants provided poor service"
Cons: "We could have made our connecting flight. And then our"
Pros: "Everything was on time and as far as flights go, it was uneventful which is what you want on a long haul flight such as this."
Cons: "Food options have gotten old as I have taken this trip many times for work, maybe mixing up the choices a bit."
Pros: "Entertainment was ok"
Cons: "Seats were pretty bad. For a 10 hour flight, rigid, not reclining. Crew was curt. Not rude but curt. Food was terrible. Asked for Indian vegetarian meal - but got an Asian vegetarian meal that had no taste whatsoever. If they can do a Muslim meal, I don't know why they can't do Indian Vegetarian."
Pros: "Empty plane personal seating everyone"
Pros: "Food was decent. Loved the movie options"
Cons: "Could have used more water throughout."
Cons: "As a result of arriving late on Air Canada we never made our flight to Tokyo. Had to rebook and fly Asians through Seoul. Asiana flight was excellent!"
Cons: "CAs of UA were not kind as usual. It was UA, so I didn't expect nice service from first."
Pros: "free movies due to delayed takeoff"
Cons: "6'3" is too tall for those seats"
Cons: "Horrible customer service, crew looked and sounded like they hated their jobs. I chose ANA because I’ve had many positive experiences in the past where the customer service was stellar."
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Cons: "Wish I could have selected my seat when booking my flight"
Cons: "I thought I booked with ANA, but it was actually United. Plane and crew all United. I expected domestic flight would be United but international flight would be ANA. Many people didn’t have seats until last minutes, no explanations, desk clerk was not helpful at all and had attitudes. And Food was terrible!!!"
Cons: "the person helping me couldn't understand her and she was aggressive and charged me too much and wouldn't make adjustments about it."
Cons: "Kayak's third party CS company gives me the ANA schedule while in fact I have to check in with United Airlines. Because of this, I was not able to check in on line in San Diego. Please ensure that Kayak & their affiliate are well coordinated with the information they send out to customers."
Cons: "We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business"
Pros: "Enjoyed the extra space from Economy Plus - really made a difference from the complete sardine cans in regular economy. Crew was friendly."
Cons: "Unfortunately the crew blocked the path to the toilets in the back of the plane for over an hour... I've never seen a crew move so slow. Also, the DirecTV screens in front of each seat were annoying, as they put the controls on the armrest so they were constantly being turned on accidentally."
Pros: "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."
Cons: "3 hour delay from washington to munich..missed my connecting flight and was booked on my flight to athens 12 hours later!!!!!"
Pros: "Everything was perfect."
Cons: "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
Pros: "Security Video was interesting. Seat was wide and comfortable."
Cons: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
Pros: "On time flight, food was good, entertainment system worked well. Leg room adequate for a tall person."
Cons: "Nothing really to complain about"
Pros: "Flight crew were very helpful."
Cons: "too many people on flights."
Pros: "The flight experience was as usual. There was nothing out of the ordinary for me. The airline was good and the crew was great. Economy sitting on any long flight is never excellent."
Cons: "The entertainment was okay. It was one of the older model aircraft, so no seat selection of entertainment."
Pros: "Good seats. Good air hostess - very nice and tried to make jokes."
Cons: "Bought a snack -- terrible Hummus and Pita, but also wanted cheese platter, but they had run out of it. Entertainment was too hard to actually enjoy -- i couldn't download flash on my laptop while in the air."
Pros: "Friendly and helpful staff."
Pros: "Customer service at the airport after our flight was canceled was the only thing hat made my experience better. Thankfully she was able to find me a flight with American to get home to my family."
Cons: "I was headed to see my family because my grandmother passed away that morning. You changed our gate 10 minutes prior to boarding, so ALL of the passengers left the gate, boarded the airport tram, went to the other side of the airport to arrive at our gate to find out 30 seconds after walking up that YOU CANCELED OUR FLIGHT?!!!?!! And then automatically scheduled us all for a flight at 10pm that night. Not ok."
Pros: "Horrible check in process. Arrived 2-1/2 hours before flight, and spent the entire time in line waiting to check in. Was very chaotic and extremely frustrating. The staff were great, and thanks to their help we surprisingly didn't miss our flight. I cannot stress enough how awful this experience was."
Pros: "Quick boarding/deplaning and super friendly flight attendants"
Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"
Pros: "although a older aircraft but much better food service and entertainment"
Cons: "The United plane for the transatlantic flight back from Munich broke down. The real problem was i have to rebook the ticket at the Munich airport thru Lufthansa. It was a major hassle and waste of time. this can be handled much smoother if i can get to the United app thru my phone but since i was flying Lufthansa ticket, united website or phone ap wont give me this option."
Pros: "Plenty of leg room in first class."
Cons: "Paid for upgrade to first class for smoother flight with more leg room. Flight attendant whose job is to server first class customers avoided me entire flight looking the other way whenever she was passing, making it impossible to ask for anything. I ended up asking different flight attendant for glass of water."
Pros: "Flight was not completely full"
Cons: "Should have meal if flight is during normal dinner time"
Pros: "Efficient cabin crew."
Cons: "Too many ads on the entertainment monitors that couldn't be turned off."
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Airlines flying from Cape Town to Tokyo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Tokyo
Masks required on board, masks provided on flights from Cape Town to Tokyo
Social distancing seating
Middle seats unavailable to book on flights from Cape Town to Tokyo
Testing for antibodies, testing for symptoms for flights from Cape Town to Tokyo
Waiving of change fees. Search flexible flights from Cape Town to Tokyo