Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Maryland
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 26h 45m
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Scores according to KAYAK customer reviews
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "The seats were comfortable. The entertainment system was wonderful."
Cons: "The crew was disorganized."
Pros: "Yes very"
Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Pros: "Crew was friendly."
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Pros: "Great crew. Met every request and did a very professional, yet personal job."
Cons: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Leg room and cleanlness. Polite crew members"
Cons: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "Excellent staff, good service."
Cons: "A Long. Trip"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
Pros: "Crew professionalism"
Cons: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Cons: "It was all good"
Pros: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Cons: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Cons: "Catering and seating. They ran out of food and drinks"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "The best service"
Cons: "Nothing bad to say"
Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pros: "Liked the entertainment options with a large movie catalog."
Cons: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Pros: "Better than costumer service in Thailand"
Pros: "Crew was very helpful"
Cons: "Cabin was very hot"
Cons: "Not serving food in time."
Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Pros: "everything was decent"
Pros: "Yes, crews and comfort were amazing."
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Cons: "Family travellers should always be seat together"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Cons: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "Every thing"
Cons: "Very poorly organized boarding"
Pros: "The crew was very attentive and patient inspite of the flight being full."
Cons: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"
Cons: "Nothing. The video quality and sound were not great"
Cons: "Everything was perfect"
Pros: "Everything was very nice"
Pros: "Flight itself was normal. Flight crew was adequate and courteousdr"
Cons: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Pros: "Impressive in flight entertainment"
Cons: "The pay to use Wi-Fi was very slow, not worth using."
Pros: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Cons: "That I had top travel to FLL ibnstead of Miami"
Pros: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Cons: "Everything was great!"
Pros: "We got upgraded which was a lovely surprise!"
Cons: "Nothing with the actual flight."
Pros: "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
Cons: "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."
Cons: "debarking process was one of the longest in my life"
Pros: "Good Flight."
Cons: "They changed the seats without asking."
Pros: "Start scurty things with people who has short time to the next flight"
Pros: "Friendly, accommodating, and professional service!"
Cons: "Same as above"
Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Pros: "Every thing was good."
Cons: "There was nothing which I disliked."
Pros: "Online checking"
Cons: "N/ A"
Cons: "I have to cancel on the counter because me and fianse donor have visa"
Pros: "All is good"
Pros: "380's are superb"
Cons: "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"
Pros: "Emirates is our usual pick for flying and this time also it was no exception. The crew were friendly, but still couldn't arrange preferred seating because it was during the holiday season. I know this is the section for good comments, but I am very disappointed about the demeanor and the service provided this time."
Cons: "I have called in advance and selected the seats for both inbound and outbound flights. Also, confirmed a wheelchair access. To my surprise, none of them were met according to the commitment. The seats were not the ones that were asked for. I mentioned that there was a medical condition with the leg and my mom would have to get up and move during the flight, but still they allocated seats which are extremely inconvenient to both us and the fellow passengers. We expect better from Emirates!!! I hope they can improve this in the future!"
Pros: "We liked the selection of movies. The stewards were extremely helpful and kind."
Cons: "The overall experience and lack of response to rectify missed connecting flights, damaged luggage and overall bad customer service for an airline that wants to advertise its pride and attention to service. Much can be improved."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."
Pros: "Great service during flight. It did not feel like it was over 14 hours."
Cons: "Boarding was a problem because there was computer system error. Some folks could board while others couldn't. Staff should have been more vocal in explaining the issue and should have organized the customers better while we waited to board the plane."
Pros: "Service of the cabin crew was great considering how crowded and full the flight was."
Cons: "The luggage distribution at Dulles was a nightmare. Took us 30 mins to find out luggage. Was very disappointing"
Pros: "Overall fully satisfied with a safe journey package"
Cons: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Pros: "On time"
Cons: "Squawking brats the whole 10.5 hours of the trip to IAD."
Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"
Cons: "Every thing was good"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Cons: "It was warm on plane"
Pros: "Good Timing"
Pros: "The crew were all very nice and the food was good."
Cons: "The AC never seemed to work well...on the entire 10+ hour flight...so, that was pretty miserable. Especially sitting on the tarmac for 2 hours waiting for a mechanical issue to be fixed. That was bad."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Cons: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."
Pros: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Cons: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."
Pros: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Cons: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Pros: "As always Turkish Airlines has exceptional service"
Pros: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Cons: "See volume issue from earlier."
Pros: "the crow"
Pros: "Extras provided - eye mark, socks etc"
Cons: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Pros: "The team"
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Cons: "The transfer at Istanbul airport was somewhat chaotic and disorganized."
Pros: "The staff were very friendly and welcoming"
Pros: "Very friendly airline, on time always, good in-flight entertainment¿"
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pros: "Everything except the chair was uncomfortable"
Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Pros: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Cons: "No classical music in the suggested list."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "Choice of in-flight entertainment was excellent."
Cons: "The plane was dirty. It smelled, The food was not up to par."
Pros: "So many movie choices and great food, wasn't hungry once!"
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Pros: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Pros: "Crew was great, very friendly"
Cons: "Everything else. Small space, food was not very good, bathrooms were dirty."
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Pros: "Loved all around."
Cons: "I loved it."
Pros: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
Pros: "The dinner was good but they ran out of chicken immediately so there was only beef. Meal service is very slow and it takes them on average an hour to take the trays away. The lemonade is very good"
Cons: "No leg room. Very uncomfortable"
Pros: "No problems"
Cons: "Waiting time was too long between 2 flights"
Pros: "Nothing at all"
Cons: "Not comfortable"
Pros: "When they did speak clear English they shouted at passengers to 'Shut Up and you'll wait'."
Cons: "Counter people at Turkish airlines in Istanbul told us to 'Shut Up and you'll wait'."
Cons: "By far Turkish Airlines has the least amount of leg room available on an international flight (coach class) that I've ever traveled . . . and I'm saying that as a career pilot. If you are over 6' tall, you will be in agony on any flight that crosses the pond (I traveled on their Airbus A330 and Boeing 737 . . . same story). My tailbone was pegged to the back of my seat, yet my knees were still smooshed into the seat in front of me. I was absolutely miserable. I ended up standing in the back next to the toilets for over 2.5 hours of the 10 hour flight because that was more comfortable than sitting in this cattle car."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Super respctful"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "I appreciate the choice of snacks."
Cons: "The coffee served on the flight was lukewarm."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "First time flying into Daytona and it was super easy."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Pros: "The food and the service"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "I always have a great experience on Delta! Thank you"
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "Excellent flight. Nice new aircraft."
Cons: "Should have weight limit for people taking up one seat. I was squashed with her hanging over me"
Cons: "Beef main course overcooked and dry."
Pros: "Planes were comfortable and well maintained."
Cons: "Leg room was terrible in economy and food was poor from the USA"
Pros: "Food was good and crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "See my earlier remarks"
Pros: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Cons: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Cons: "They ran out of vegetarian options so I only could have salad, bread and butter"
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Cons: "Delayed boarding for no apparent reason. The plane was sitting on the tarmac for at least 2 hours before scheduled boarding."
Pros: "the fact that the departure was delayed due to a late connection flight from Pisa."
Cons: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Cons: "Quite satisfiedoverall"
Cons: "Too few water servings. Made me sick."
Cons: "we didn't make it. None existent communication."
Pros: "The Staff"
Cons: "Requested vegetarian and was served vegan"
Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Cons: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Cons: "great and easy"
Pros: "I love the comfort and the space in the airplane"
Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Cons: "No major issue."
Pros: "The overall experience was great."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "staff at airport were friendly, helpful"
Cons: "telephone reps NOT helpful and do not know the airplane seat maps"
Pros: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Cons: "Nothing. They were great."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Cons: "Too little space between consecutive rows on the plane."
Cons: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pros: "Lunch was good."
Pros: "Clean, new aircraft with comfortable seats, excellent in flight service by the cabin crew, great selection of in-flight entertainment. Punctual departure and arrival (very smooth landing of the B747-800!!)"
Cons: "I asked at the gate in Frankfurt if I would need to show all our passports again before boarding. The Lufthansa gate agent said she didn't think they would be checked again and to just have boarding passes ready. So I packed the passports on my carryon backpack and just had our 7 boarding passes for our family. Then at the end of the jet bridge right before getting on the aircraft, two people were checking passports again. I had to unpack them from the folder in my backpack. Not a big issue, but the gate agent gave me bad information and should have known we needed boarding passes and passports for boarding."
Pros: "Nice crew"
Cons: "Terrible film choice"
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Pros: "Everyone is very very nice!"
Cons: "Luftansa gives up and goes out of business."
Pros: "The crew was so pleasant, the seats reclined extremely comfortably, the TV and movie selection was great, the food service was prompt and I never felt like I was bugging them if you asked for something extra (not that you needed to ask cause they made frequent multiple trips down the aisles)"
Cons: "I thought lying while smiling went out of the airline business 20 years ago. Lufthansa rebooked my husband and I - telling us all would be well. That was the start of one of the worst travel days ever - running through airports; and culminating the end of an anniversary trip with my husband and I having to sit separately in center seats for 8.5 hours. Perhaps spoiled food or the lack of the pre-ordered gluten-free meals left one of us ill for the week since. Days of headaches with Lufthansa leading up to these two flights - online, on the phone and in person. We ended up on a full United flight with some of the most humorless in-flight staff ever."
Cons: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Pros: "The crew was very nice"
Cons: "My suitcase did not arrive with me at Dulles. It should come today."
Pros: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"
Cons: "crowded plane unfrindly staff no choice of meals long wait on board"
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"
Cons: "Second baggage charges"
Pros: "I've just started using Lufthansa because I've been happy with all aspects of the trip -- on-time departure, pleasure staff onboard, and good food."
Cons: "Wish I had more time to shop Duty Free/Munich."
Cons: "Waited for 5 hours, and then rerouted to Houston"
Cons: "On our return flight from Munich to IAD the airline apparently switched the plane hours before departure. We did not receive notice of this and when we went to board we received new boarding passes. I was traveling with someone and so this reassignment meant not only that we were separated by that we were moved from an Aisle and a window seat together to both of us in middle seats. I understand that this change was out of ground crew control and so we waited to speak with agents about seeing if we could be seated together. While we waited patiently and were told that the only two seats together were both middle seats, the women who were waiting behind us and who were in the same situation as us (but much nor agitated and loud about the complaint) received upgrades to economy plus and were placed in an aisle seat. We were very disappointed with how this was handled and both of us being tall were very uncomfortable on the long flight."
Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Airlines flying from Cape Town to Maryland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cape Town to Maryland
Masks required on board, masks provided on flights from Cape Town to Maryland
Social distancing seating
Middle seats unavailable to book on flights from Cape Town to Maryland
Testing for antibodies, testing for symptoms for flights from Cape Town to Maryland
Waiving of change fees. Search flexible flights from Cape Town to Maryland