Flight delayed by an hoir or more. Food service is slow. Also, the crew is not following up on orders. Travelled in business class and was a platinum member, but still didn't receive the expected service .
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "The seat was not comfortable and the food as well"
Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Pros: "everything! the A380 plane and the onboard entertainment and services was fantastic"
Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Pros: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Cons: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "The flight change the gate number immediately so I missed my flight"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "Service for people not able to sleep on the long haul"
Cons: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Pros: "Short flight, nothing to do with airline"
Cons: "Boarding was annoying and employees were rude. Had just gotten off of a connecting United flight and one of the employees barked at me that my carry on was too big and I had to close extra zipper even though I had no issues in the United flight I had just gotten off of......... I was starving and didn’t get a chance to grab food due to short layover time. We took a while to take off. We’re supposed to leave at 4:15 and left closer to 5pm. Then when we were on the air, flight attendants took a while to provide the snacks and water and they didn’t even get around to our row before they had to sit down for touch down. Smh. Terrible and thoughtless. Seats were uncomfortable and very little leg space. Entertainment only works if you’re able to download their app and of course no free WiFi because airlines want to force you to spend more money after you’ve spent a large amount to fly to your destination."
Pros: "Flight was on time. Everything went smooth for being in coach."
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "The flight was delayed, but once I got on I had a great flight!"
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "It was my first time flying United Airlines and I was satisfied with the service. I would definitely recommend this airline. Everyone was very courteous and available to answer questions."
Cons: "I've never flown with this company before this trip and there's a lot that I learned: 1) Expect cancelled or delayed flights 2) Do not expect any form of compensation for lost time (unless you are aggressive and demand it, but I'm not good at being mean) 3) Do not expect friendly costumer service 4) Flight >5 hours, only expect 1 drink 5) Do not expect your Gate listed on your ticket to be correct. Always check the airport TVs, since they don't announce gate changes at your terminal. 6) You will have plenty of miserable stories to share with your fellow miserable airplane companions. 7) Just don't do it. Save yourself travel stress and go with another airline. 8) I'm not kidding... I was stranded in an airport for 11.5 hours, and lost 1 full day of my vacation due to 2 cancellations."