Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Pros: "Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks."
Cons: "Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "I really did not find anything to improve, it was a pleasant flight"
Cons: "No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience."
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Pros: "Clean aircraft."
Cons: "Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly."
Cons: "Must have been an old plane; the seats were a bit worn and the screens are tiny."
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Pros: "Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self."
Cons: "Nothing on this occasion"
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "Punctuation, friendliness, cleanliness and the advantage of having a plug to charge my phone"
Cons: "More snacks"
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Cons: "No Wifi even though it was published. No stroop waffles was disappointment"
Pros: "Flew First Class from Chicago to Fort Lauderdale. The food was a banana and the seat in front of me was broken and when it went back, it was in my lap. No one seemed to care.."
Pros: "The airplane was quite new. Great comfort in premium economy. Nice range of movies to watch. Food is not the best. A small pág of mix peanuts."
Cons: "No dislikes"
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Pros: "Was an easy flight and staff was pleasant and efficient"
Cons: "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"
Cons: "Flight was undersold yet we were delayed an hour for them to repair a seat in first class. Don't understand why they wouldn't find a person to bump from first class down to economy so the whole flight could be on time. It's only an hour and a half flight."
Pros: "Flight was smooth"
Cons: "Hated middle seat. only way to change was to pay extra. No free in flight entertainment"
Cons: "Uncomfortable seats for a redeye. They reclined about an inch."