……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
Flight from Copenhagen was late, we didn’t make our connection in Zurich . airline new 3 hours ahead about our late arrival and did nothing. We stood in the line for 6 hours in Zurich to rebook a flight, until we were told that no more hotels available and no flights could be rebooked until morning. We stayed in the airport by the transferring desk and still are waiting for our rebooking it’s 5:00 am now.
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Pros: "Crew was perfectly fine."
Cons: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Pros: "Flight crew was on top of things. Flight was smooth and ontime."
Cons: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Cons: "Food could be better"
Pros: "The crew was amazing"
Cons: "service was least friendly at this part of my flight"
Pros: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Cons: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Pros: "Boarding was smooth"
Cons: "The aircraft was horrible No space at all even after paying for a better seat"
Pros: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Cons: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Pros: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Cons: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Pros: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Cons: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."
Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"
Pros: "on time and got us there on time."
Cons: "untrained staff waking people up no flexibility with ordering GF dinner late"
Pros: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Cons: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Pros: "Just another flight, nothing special."
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Pros: "Most everything about the process."
Cons: "Person in front reclined chair fully and left virtually no room for sitting!"
Pros: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Cons: "It was a 11 hour flight and coach seats too small to sleep"
Pros: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Cons: "See sbove"
Pros: "The staff was excellent and friendly"
Cons: "I didn't enjoy the food"
Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"
Pros: "Friendly team, great food and snacks and tons of movies to choose from."
Pros: "nice staff."
Cons: "lack of space. being in middle row."
Pros: "Very good service in business class"
Cons: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Pros: "Crew members are very professional and services are good."
Cons: "Very few selections of movies Seat are congested"
Cons: "late boarding but quick, lost my luggage"
Pros: "good service"
Cons: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Pros: "The flight had a delay but managed to (partially) make up for it."
Cons: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Cons: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."
Pros: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Cons: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pros: "The service is the best!!! I enjoyed everything!!"
Pros: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Pros: "Great flying with Swiss!"
Cons: "seats were a bit tight! otherwise, great!"
Pros: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Pros: "The Crew was wonderful."
Pros: "Very little"
Cons: "I paid extra for seat selections and then they did not give me those seats."
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Pros: "It was a very short flight. Thankfully very short."
Cons: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pros: "On time, efficient, good service, professional"
Pros: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Cons: "Very little not to like on this flight."
Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."
Pros: "Crew and overall service was great. Crew was attentive and friendly."
Cons: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Pros: "Service was great --"
Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pros: "No delays at all. Couldn't ask for more."
Cons: "Screaming babies."
Pros: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"