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— JNB
Nov 30 — Dec 71
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1 adult
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Wed 7/12
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- Book at least 5 weeks before departure in order to get a below-average price.
- High season is considered to be July, August and September. The cheapest month to fly from Bulgaria is February.
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Top 5 airlines serving Bulgaria to Johannesburg OR Tambo
Scores according to KAYAK customer reviews8,2
EmiratesOverall score based on 16284 reviews
8,2Boarding
8,2Comfort
8,4Crew
8,5Entertainment
8,0Food
It was great
Pros: "It was a quiet flight"
Cons: "All good"
Pros: "amazing and the airport is awesome"
Cons: "good"
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Pros: "I was very late and the gate was closed but the staff helped me make it on time."
Cons: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Cons: "Love Emirates - would fly it everywhere if I could!"
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Was ok"
Cons: "Did not like the seats"
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Cons: "N/A"
Pros: "Fast and easy"
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "Good, entertainment & comfort"
Cons: "Crew not bad"
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "Better food than out of Newark. Crew helpful as always."
Cons: "Legroom is poor but unlike the Newark-Athens leg, I was able to get an aisle seat that allowed me to stretch a bit. Choice of English language movies is poor. Depending on the price I would still prefer the Delta non stop flight from US to Greece because of the movie choices and ease of use of remote control."
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Pros: "Every thing was good"
Pros: "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
Cons: "Space very cramped."
Pros: "Everything"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Cons: "Nothing"
Pros: "The seat was comfortable."
Cons: "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."
Cons: "I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast."
Pros: "boarding was organized"
Cons: "not enough time for changing flights, had to run to other terminal"
Pros: "Entertainment is good."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Cons: "Service was not as good."
Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Cons: "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Cons: "Rude and racist cabin crew!"
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "Everything was very good"
Pros: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Cons: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "Everyone was very friendly and the meals were more than one would expect (still airplane food though). In flight entertainment was pretty robust and the inflight care packages (sleep mask, toothbrush/paste) were a nice touch. Although my wife and I were jealous of the business class luxury we were very satisfied with our 15 hour flight."
Cons: "no complaints!"
Pros: "The movies on board"
Cons: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
Cons: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "All the services were excellent"
I liked the comfort and the gifts. The service needs to be improved. Overall, everything is good, and I would use Turkish Airlines again, but it depends on the price, of course.
Everything was just perfect, extremely polite staff, excellent service, food was great and best of all flights and connections were on time.
I fly 3 times this year with Turkish Airlines this year is just getting worse service !!!!
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
The pre-boarding crew in Istanbul for the flight to NYC did not have accurate information on Covid requirements - kept insisting I need a PCR test, when in fact an antigen test was sufficient for my category of travel. Created unnecessary tension.
Pros: "Everything was perfect"
Cons: "nothing, all was perfect"
Pros: "The crew was not amazing, it was okay The cabin was clean. Food was dog food. The seat was uncomfortable but no different from other airplanes of other airlines. Entertainment (if the selection of senseless movies could be called that) was okay to boring."
Cons: "For the price, overall conditions could be better, at least the food and drink could be better."
Pros: "I liked the ability to check in online"
Pros: "The crew was OK. The seats were normaly OK."
Cons: "Maybe better food"
Cons: "Very comfortable and well run."
Cons: "I would definitely have vegetarian food. 30% of population is vegetarian"
Pros: "Food was great, service was also amazing."
Cons: "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
Pros: "Mediocre seats, very friendly staff."
Cons: "Better food options, more comfortable seats, easier access to wi fi"
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "The service was excellent, staff helpful and understanding."
Cons: "No business class priority boarding, no assistance available with transfer."
Cons: "My bag didn’t arrive"
Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Pros: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Cons: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Pros: "Crew, food, and beverages given were all excellent."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Cons: "it was late to arive"
Pros: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Cons: "nothing, it was the best flying experience I have ever had!"
Pros: "Timing of the flight."
Cons: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Pros: "The food, the service"
Cons: "Too many announcements"
Cons: "Departure from Istanbul was delayed, then there was a backup for takeoff, so we sat on the tarmac an extra half hour. Still don't understand why the Istanbul-to-IAD flight is scheduled to be an hour and a half longer than the IAD-to-Istanbul leg was. Apparently there was no effort to make up lost time, so our scheduled 7:10pm arrival was after 8pm. Pasta dish was clearly supposed to be a hot meal, but it was cold when served."
Pros: "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
Pros: "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
Cons: "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
Pros: "Great"
Pros: "The crew was great. Flight normal, food and drinks good."
Cons: "Boarding took a little longer and was delayed without them giving us a reason for it."
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Pros: "Always love THY's customer service!"
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Not trying to be flattering here but it really is a good airline."
Cons: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Pros: "Cabin/ground crew was professional, nice."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "excellent food, service"
Pros: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Cons: "The only suggestion would be more comfortable seats. Although, when flying for 13 hours any seat will feel uncomfortable. Turkish Airlines did an amazing job providing essentials to make us as comfortable as possible. I would definitely recommend this airline to others."
Pros: "I liked Sofia airport personnel friendliness"
Cons: "No entertainment system, flight attendants are not very friendly."
Cons: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
Pros: "Plane was clean. Crew was nice. Good breakfast."
Cons: "No entertainment."
Pros: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Cons: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
Pros: "Everithing was exelent, the best food, movies and nice crew"
Cons: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Pros: "The crew is awesome, very friendly and take good care of the passengers . The food is tasty and good coices of drinks! One of the best pilots!!"
Cons: "Nothing I can think of it!"
Cons: "Groud crew told the passanger off. You want to fly sit down now."
No issues. Flight was on time. Crew was pleasant. No complaints!
Missing bags at final destination. Super hot in plane. No water offered during flight. Check in at Frankfurt was horrible too. Overall bad experience
Don’t ever fly with Lufthansa
Change the menu to include meat. Also no hard liquor is available even for purchase.
There could be some more leg space in the economy class.
Pros: "Everything was great!"
Pros: "Customer service by the crew"
Cons: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."
Cons: "I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!"
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Incorrect carrier! I missed the flights because of them !!!"
Pros: "The crew was professional. The process of sharing information about gate changes was very well organized."
Cons: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."
Pros: "The boarding was a pleasant experience and we got to check in our hand luggage."
Cons: "The vegetarian food options were a little strange."
Pros: "Absolutely amazing service"
Cons: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."
Pros: "No crying babies around :-)"
Cons: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."
Cons: "No complaints. Good vegan food."
Pros: "The notifications for the change of gates by Lufthansa."
Cons: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"
Cons: "Entertainment didn’t work"
Pros: "The crew"
Cons: "The sandwiches"
Pros: "Service efficiency."
Pros: "The crew was very accommodating."
Cons: "I wasn't aware beforehand that I could request a dairy free meal."
Pros: "Staff was friendly and service was on a exceptional level"
Pros: "The serviice was very good enjoyed traveling with this company."
Cons: "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."
Pros: "Comfortable seats"
Cons: "The raisin muffin was very old"
Pros: "No problems, it was a quick and easy flight. Crew was great."
Cons: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Smooth flight. Great food and drinks. Very helpful staff."
Pros: "Snack and crew were great"
Pros: "everything"
Pros: "Nothing"
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Good customer service"
Cons: "Not much leg room for 6'2" tall man like me"
Cons: "Personnel and food was great."
Pros: "Service, friendly crews. Everything."
Cons: "Simply the best.Thank you."
Cons: "Smaller plain"
Pros: "Punctuality! Everything was on time. For a short fly like this one could hardly ask for more."
Pros: "I like on time departure, fast boarding and fast disembarkation."
Cons: "Flight attendants passed only one time with water!"
Pros: "Love Lufthansa"
Pros: "Crew."
Cons: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."
Pros: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Pros: "The flight was operated by Lufthansa. There was a training flight attendant who exceeded the expectations."
Cons: "N/A"
Cons: "The on board entertainment sucks you need to upgrade"
Cons: "Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London."
Pros: "Service, comfort"
Pros: "Crew was great. Food was good."
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Pros: "Everything"
Cons: "Not a thing"
Pros: "Perfect"
Pros: "great service! right on time! very polite staff! will fly with them again!"
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "I will chose Lufthansa every time I will go to Europe with my family.I will recommend their service to all our friends.Thank you for making this travel time wonderful!!!!! Vassilka"
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Overbooked flight of airBaltic, tow hours of delay
3.5 hours delay will ruin any day!
Overall a pleasant flight.
same as from LUX … professional, nice.
Okay
Cons: "Friendlier crews"
Pros: "Yes, Very good"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "N/A"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Professional crew. Good simple check in."
Cons: "Nothing."
Pros: "Everything works and quick to get to destination."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Good flight, very attentive crew."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "Flight was cancelled."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Entertainment"
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "Bit cramped for space"
Pros: "Lovely staff, good food, great movies."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Easy boarding, plenty of room"
Pros: "The crew were pleasant"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
For long flights, 2 full meals should be served.
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Cons: "N/A"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Pros: "Great crews, excellent customer service"
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "No entertainment facilities"
Cons: "Couldn’t understand announcements"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Yes"
Cons: "Everything very good"
Cons: "Excelente aerolínea"
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Pros: "Everything was great"
Cons: "N/A"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Cons: "Boarding at CDG was awfully slow"
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "DIY snack area"
Cons: "Food and seating"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Free snack and drinks. Good service."
Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "Nothing"
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Cons: "Food was not good."
Pros: "I like the service of AF"
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
Pros: "The airplane was new, good food and service."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
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