I was so happy and at ease with the crew 100 %the best ever
Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
More Bollywood and Telugu movies, food options
Horrible experience at JKIA. Basic courtesy was lacking. Only the lady supervisor was pleasant and reasonable but it was too little too late for us.
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "Good service in future always Qatar Airlines"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Cons: "Internet connection from Doha wasn't there,"
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Cons: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Got upgraded to Business Class :-)"
Cons: "Not much of Movies options to watch"
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "The service was okay"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Except turbulences everything was ok and nice .."
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pros: "Delay was for 30 min"
Pros: "Crew was top"
Cons: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Pros: "Crew was great, seating comfortable."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Cons: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."
Pros: "Swiss is Swiss"
Pros: "Professional, friendly service in every respect."
Cons: "Economy is profoundly uncomfortable -- as with all its competitors."
Cons: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Pros: "I like the way they take care of their guests, I have 0 complaints"
Cons: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Cons: "That it wasn’t a flight to denver"
Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Pros: "friendly ,respectful, helpful,informative"
Cons: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."
Pros: "Who knows hope to actually get on it and make it to destination"
Cons: "Not sure just know leaving 10 hours late"
Pros: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Cons: "Cramped in economy"
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Pros: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Cons: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Pros: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Pros: "It reminds me of school dinners"
Cons: "Bland, over cooked No thought into the presentation or flavour"
Pros: "Great service"
Cons: "Super slow boarding. Long lines at check in"
Cons: "My seat did not recline and my tv did not work"
Cons: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Pros: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Cons: "See sbove"
Pros: "flight was on time"
Cons: "insufficient AC during boarding endlessly screaming baby"
Cons: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Pros: "good service"
Cons: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Pros: "Nothing because the airplane seats were terribly uncomfortable!"
Cons: "Minimalist breakfast."
Pros: "I don't think I'd ever experienced such a friendly and empathetic crew."
Cons: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Cons: "It wasn't Swiss//"
Pros: "Great customer service."
Cons: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Pros: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Cons: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Pros: "Terrific flight. All on schedule"
Pros: "I loved the timing of my connecting flights. Just enough layover time."
Cons: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Pros: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Cons: "Very little not to like on this flight."
On Time departure and arrival Entertainment system not very userfriendly
HH never ever fly Lufthansa. Absolutely horrible rotten, even evil. NNNNM
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "Hydration station during the long flight. Leg room adequate."
Cons: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Cons: "Better organized boarding"
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "Flight itself was good. Crew was nice"
Cons: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Pros: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Cons: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Cons: "No complaints. Good vegan food."
Cons: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Pros: "Middle seat was empty in business class"
Cons: "Business class leg room was not much, if any, more than in economy but the ticket cost sure was a lot more."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Cons: "Merci pour la magnifique équipage"
Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."
Pros: "service was very good,"
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Courteous and friendly staff - did enjoy my gluten free meal"
Cons: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Cons: "Less space in the seats than there used to be."
Cons: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pros: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Cons: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Cons: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pros: "I like that they doesn't take so much time for boarding"
Cons: "A cookie would be better than a Corny in short flight"
Cons: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pros: "That the plane brought me safely to San Diego"
Cons: "Paid entertainment on a 12 hour flight"
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "Decent flight. Nice crew. Clean cabin."
Cons: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Not a thing"
Pros: "USB at every seat"
Cons: "Flight got canceled, everything was slow."
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Cons: "The airplane was extremely cold and the flight staff was rude"
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "The crew was very nice and provided snacks even though the flight was short"
Cons: "This flight was good!"
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Cons: "Too much sugary bread as nourishment."
Pros: "The chairs were the comfiest I've ever flown in!! Amazing"
Pros: "crew was helpful, seats comfortable, leg space good, entertainment good. a good flight without incident. boarding and getting off plane went smoothly."
Cons: "vegetarian meal had no protein, just white rice. Vegetables were good. Breakfast meal was very light, almost all carbohydrate. Some protein would have been helpful."
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Very nice airplane and pleasant crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Cons: "Still don’t have my luggage yet"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "I congratulate the KLM crew!"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Cons: "There was no wifi on flight"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Friendly staff"
Cons: "Leg room"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "Amesterdam airport employee was really rude"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Very good flight, excellent service and good food."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Enough space good wine and on time"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Management Staff Services
Staff were very nice and professional. 🙏. International/domestic recheck was very confusing
For a Business Class this was the worst I have ever flown.
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
Pros: "Seat had power supply. Also had own screen"
Cons: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Cons: "Flight was a little warm"
Cons: "How you book for me two tickets and you take the money for same day going and retuning"
Pros: "Connection time"
Cons: "Aircraft comfort"
Pros: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Cons: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Pros: "In flight entertainment and lunch served. Special accommodations made for our child."
Cons: "Nothing...a wonderful experience!"
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Cons: "Menu was completely false. I asked for the lemon pasta with spinach and cheese. I was brought pasta a veg with soy sauce. I pointed out that this was not what the menu stated, and the crew told me, oh, that is the vegetarian option ... so I asked for the halibut instead. It was salmon. The menu said"
Pros: "All about this trip was excellent"
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Pros: "On time, excellent boarding, excellent flight, food was good."
Cons: "Small plane, Crew was setting in the back chitchatting."
Pros: "The flight is on time"
Cons: "their food is very nasty"
Cons: "Everything is good except the crew. They are trying to provide my family their number for to make friendship !! It is bad behavior from them."
Pros: "They were on time Greeting was nice Food OK (breakfast)"
Cons: "The time it took from the car to the airplane took more than 1 hour and 30 min. Totally unorganized check points with no crowed control or whatever. I think if they want more tourist in the future they have to work on that!"
Pros: "Direct flight, no other flights can do that."
Cons: "Air condition in airplane and Cairo airport was no good"
Pros: "Flights were on time and boarding was orderly"
Cons: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."
Pros: "On time .. that was the most important thing for us for the connecting flight... crew helpful... food very good ..."
Cons: "All in alll good experience"
Cons: "Flight delayed for over two hours"
Pros: "Tha Flight was on time no delay The Crew are friendly in over all I have no problem"
Cons: "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."
Pros: "Delays and lack of coordination during boarding process in cairo"
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Cons: "Boarding on desk was so bad , they forced ne to put my handbag on bagage and prevent my to take on board ,, also to pay lot of money"
Pros: "Inexpensive fair."
Cons: "Little interaction with crew"
Pros: "On time and smooth operation."
Cons: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Pros: "The crew was very good. Helpful and friendly."
Cons: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Pros: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Cons: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Pros: "The crew and ground service is excellent."
Cons: "Bad seats, poor selection of drinks, mediocre food."
Pros: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."
Cons: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"
Pros: "No problems. As could be expected. Would do again."
Pros: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Pros: "Entertainment was better than first leg"
Cons: "Attendant woke me up several times. Bag was destroyed when I picked it up."
Cons: "Second time in as many weeks our egyptair flight was delayed for hours causing us to miss connections. No info or help from ground staff. Horrible airline."
Pros: "Arrived in time Cabine crew support Good service Arrival of baggage let us to leave Cairo airport early Very safe trip"
Cons: "Tack off was late Hand bagged (cabin baggage ) must be treated early at boarding counter not on board"
Pros: "Piloting was good"
Cons: "Food, no coffee offered"