Flight delayed - Luggage lost/delayed Crew was good
Excellent staff. Food could have been better..
Air Canada is by far the worst Airline on the face of this planet. Only delays and overbooked flight with very poor customer support. Avoid them at all cost!
For a long journey, left on subbusiness class where the fully reclaining seat makes all the difference.
Cons: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Cons: "More space on economy for long flights."
Pros: "easy boarding. crew was nice."
Cons: "terrible seats. no tv or chargers."
Pros: "Seating is terribly tight"
Cons: "A normal human sized seat."
Pros: "The crew was nice"
Cons: "When we got to get our tks they had us on stand by even when we paid for our flight a month in advance"
Cons: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Pros: "Service is excellent, comfortable seats and space between legs is comfortable even in economy."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "Good service for the price"
Cons: "More legroom"
Cons: "Female flight attendant was rude and unprofessional."
Pros: "The punctuality, customer services and refreshments served were all great."
Pros: "The crew was very accommodating. Entertainment was good."
Cons: "I wasn't aware beforehand that I could request a dairy free meal."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Cons: "Food real bad, hope it will be better from Frankfurt"
Cons: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."
Cons: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Cons: "I was transferring from an international flight and was not able to check 8n online, thus I didn’t get to choose my seat. I ended up squeezed in a middle seat next to a man who was served a lot of alcohol and took up more than his share of room."
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Pros: "It was very relaxing."
Pros: "Everything in order and on time."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Nice light snack and refreshments offered. Quick boarding and friendly staff."
Cons: "They were vague about the security procedures. Minimal entertainment."
Pros: "Firstly, the food was great!"
Pros: "Friendly crew. Flight left on time"
Cons: "Very weird flight attendant. Seemed unexperienced and stressed out. Bad vibe from the crew in general."
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Cons: "Everything was OK"
Pros: "Flight itself ok"
Cons: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Pros: "Very nice staff at the gate and awesome media selection on the plane."
Pros: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Crew was great. Food was good."
Pros: "all the flights were on time, the service was wonderfull"
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Everything else"
Cons: "Boarding was even more chaotic. No clear signs for premium economy."
Pros: "Only complaint is that those video monitors have a slow touchscreen response. Other a terrific flight."
Pros: "Seats were comfortable; departure and arrival were timely."
Cons: "After priority passengers boarded the aircraft, boarding for everyone else was a free for all. It would be more orderly if there were clear lines and groupings of rows beginning at the rear were called. Movie selection was not great. Many choices were old. Few were current."
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Pros: "I liked the food and entertainment"
Pros: "In flight entertainment, food good, wine free."
Cons: "Economy seats a bit tight when passenger in fron reclined."
Pros: "Crew was excellent, seats comfortable enough, tons of in-flight entertainment"
Cons: "Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets."
Pros: "Good crew"
Cons: "Pizza dinner sucked"
Very poor snack and drink option
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Dreamliner was comfortable and entertainment system good
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pros: "The crew was very kind"
Cons: "Still don’t have my luggage yet"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "The service"
Cons: "The food."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Crew was awesome"
Pros: "Flying with KLM is a pleasure"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Eveything is well arranged"
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "We love the flight all the way"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "...The transfer at JFK was terrible"
Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Pros: "Not time departure and cabin crew were effective and efficient."
Cons: "Nothing really"
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Cons: "tout est à revoir !"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pros: "Incredible staff. Super polite"
Pros: "crew great comfortable"
Cons: "Excelente aerolínea"
Pros: "Everything was great"
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Cons: "No entertainment or usb plugsto charge."
Pros: "Although plane was full staff moved us through quickly"
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Pros: "The plane is roomy and bright"
Pros: "The crew was amazing, and the flight was really short and comfortable."
Cons: "Update the movies and music on the passengers's TV"
Pros: "Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways."
Cons: "Very Very poor service unskilled staff not enough knowledge rude"
Cons: "Didn’t like anything"
Cons: "Not many movies to chose from."
Cons: "Kenya Airways sears had less leg room than Qatar"
Pros: "Service and flight itself"
Cons: "Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations."
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Pros: "Good service with friendly crew"
Cons: "Toilets clean but a bit worn out. Windows were very dirty inside and out."
Pros: "I was upgraded to first class!"
Cons: "Did not arrive for it"
Cons: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Pros: "Enjoyed this flight; smooth and no problems."
Cons: "The flight was small, so they didn't have a large entertainment selection."
Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Pros: "Comfortable seats, smooth flight, good service on board"
Cons: "Did not care for insect spraying, limited entertainment / movie choices."
Pros: "I like that the trip had no stops and the food was ok."
Cons: "The check-in counter did not have a credit card machine for me to pay my extra bag fee. This made things very inconvenient for me because I didn't have cash. I had to leave the airport to find a place with wifi because I didn't have service and the airport doesn't have WiFi. I had to contact a family back home in the US to wire me money. The money never came thru and I had to make a cash advance with my credit card which resulted in me having to pay fees. The entire process almost caused me to miss my flight and the lady at the check-in counter tried to keep my change. After wasting all the time getting the money to pay for the extra bag fee the staff were rushing me to get to the plane and threatening me I would be left behind even though it's not my fault I'm running late. I was not happy with my experience."
Pros: "Easy boarding and extremely friendly staff"
Cons: "No intertainment, not even newspapers"
Cons: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."
Pros: "On board movie selection is good, however could be a bit larger."
Cons: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."
Cons: "Headphones did not work"
Pros: "Well 1 out of our 3 bags arrived in Bujumbura, Burundi. We had an overnight flight arrived in in Nairobi at 6:00A, sat around the airport until 5:30P and all our clothes didn’t make it to our destination"
Cons: "Lost our bags and now we are figuring out what to wear"
Pros: "The crew"
Pros: "The crew on the ground and flight crew were very friendly. The flight took less time than I had thought and this forced the cabin crew to rush with serving the snacks."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Nice configuration and good early boarding plus courteous staff"
Cons: "Cabin was too hot and no headphones, gor the narrow movie selection"
Cons: "Seats were not very confortable"
Pros: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Cons: "See above...the whole experince"
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "Client oriented crew"
Cons: "Delay in departure time"
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Cons: "Lack of drink options, no diet cola?! Poor entertainment options"
Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Pros: "The flight was delayed in leaving but the Captain didn't say anything until we were about to land. The overnight flight was pleasant but the food was pretty mediocre."
Cons: "Crew were pretty good and the Dreamliner is an excellent aircraft, particularly in business class."
Cons: "Flight cancelled streessed up"
Pros: "Good save for the delay."
Pros: "KQ is the best East African airline by far. The planes are newer and cleaner and the flight attendants really do make an effort to give a high-level of customer service. I've missed my transfer due to a weather delay before and was impressed with KQs attention to getting me overnight accommodation. It would be great if we could sort out the regular delays of KQ410 into Entebbe which directly impacts KQ411 back out to NBO. The regular delays are often due to weather but just as often due to scheduling or flight issues. Delaying that flight makes my transfers really tight and adds some stress to my experience, especially with the extra security level in Nairobi. If we could find a way to fast track transfers, that would be an improvement. Overall, KQ is the best, but please continue to find ways to be better."
Cons: "Flight was cancelled after waiting from midnight until 6:00 am in the Airport. Could have gone to a hotel... lost 2 days"
Cons: "No food"
Pros: "View of coastline from window"
Cons: "Flight was delayed by nearly two hours. my baby stroller was left on tarmac in rain and was soaking wet when we received it at JKIA so I could not even put my exhusted son in it. Kenya Airways needs to step up its customer service."
Pros: "I loved the flight, crew and comfort I had on my flights."
Cons: "The first leg of my flight was delayed about 45 minutes and the communication of the delay could be improved. Also the beef sandwich was fine but could be improved in taste."
Pros: "All 4 of us were upgraded to business class on this 5 hour flight on the KQ Dreamliner 787. Very good seat, service and pre departure lounge in NBO."
Pros: "Entertainment system, USB plug"
Cons: "Flight delayed more than 1h (as usual for KQ) unpleasant crew (as usual for KQ) This airline is moving form the pride of Africa to the shame of Africa."
Pros: "Food was fine, staff was professional, flight was smooth enough."
Cons: "The lavatories were not maintained well."