Very little time to connect with the next flight made my loose my connection
The plane we flew on arrived late and the crew worked particularly hard to try to make up the lost time. They were successful for the most part, but then we waited on the tarmac for a few minutes as well. However, overall it was a great experience with American and both the ground and aircraft crews worked to make up any shortcomings.
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Cons: "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
Cons: "First, an exterior light was broken so we were delayed so much that American recommended we reschedule our connection but we got to LGA and our original flight was still at the gate but they’d oversold it so we couldn’t get back on. And then, getting on connecting flight, the door broke so we were"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Pros: "Trip went smoothly"
Cons: "The seatback entertainment system didn't have the option for movies or TV. The system was working. I could check flight status and do other things with it, but the entertainment option wasn't there. It was available on all the seats around me, which made for a very long, dull flight."
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Pros: "No blankets no entertainment"
Pros: "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
Cons: "The usual crowding in coach class."
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Cons: "Disorderly boarding. Oversold flight."
Cons: "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"
Pros: "I was pleasantly surprised that I was able to text via free WiFi in the sky. Oddly, this same service is unable to be acquired, once you’re in the United States. Leave it to Mexico, a beautiful country that’s struggling with so much poverty, to offer up free internet service instead of some silly $20 per flight deal which occurs once you cross into (at least on the surface) the wealthy, not so poverty stricken, USA! AMERICA! America, the same America that the side of the plane you’re flying in, is so proudly representing. Rich, powerful, fair America needs the extra $20!"
Cons: "I loved all of it. I have nothing to complain about. Thanks for a great experience!! Except, if there’s any way that I can extend a complaint about the Cozumel airport... I was SO disappointed that they no longer carry those delicious Doritos, that can only be found in Mexico. Their stores stopped carrying them and I nearly died of sadness! Just kidding guys. I had a great experience and I love Cozumel airport. It’s one of my favorites, honestly."
Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
Cons: "A hot breakfast would have been nice."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Pros: "Departed and arrived on time and friendly and efficient service during flight."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "New entertainment system"
Pros: "The new clean plane. The pilot and crew were great."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "The touch screens were less than responsive. They weren't very touch sensitive."
Pros: "Nice flight attendant A full can of soda"
Cons: "Board on the tarmac Tiny plane Hardly any overhead storage Had to sit on the taxiway for another 30 min once we landed"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Pros: "Service, flight experience, entertainment"
Cons: "Checkin Personal It was delayed 4 hours"
Pros: "More options for entertainment on a long flight."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Pros: "Nothing: worst flight !"
Pros: "Excellent crew, food and entertainment."
Pros: "Cabin crew (one person) was courteous and professional, but definitely in charge."
Cons: "AA has the same shuttle problem at DCA."
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Cons: "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
Pros: "Very nice flight attedent on board and flight was very smooth."
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
Cons: "The flight needed to be changed because of technical issues. We arrived much later."
Pros: "My mom was trying to fly from crp to San Diego. Horrible time, flight delayed, canceled, rerouted.. No food.. Never fly through the Dallas again. !! Might not fly American!"
Cons: "Copy everything I just wrote!"
Cons: "No food. No entertainment"
Cons: "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
Pros: "Great crew, comfortable plane"
Pros: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Cons: "Lots of noises crew were good . Price of luggage was outrageous"
Cons: "I upgraded to first class in order to have a couple adult beverages but the flight attendant decided to hide and eat her meal before serving the passengers. We were more then Hal way before she made her rounds with drinks. Not a pleasant experience at all."
Cons: "This flight was five hours late. there was an exchange of four planes before United could provide one that did not need maintenance. When it was time to board there was a last minute gate change to a different terminal. Surely United must have known of this hours in advance."
Pros: "Ease of boarding and good communication from pilot"
Cons: "Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me."
Pros: "Excellent customer service, flight attendants were responsive and attentive."
Pros: "crew was patient and efficient"
Cons: "3+ hour delay leaving CVG due to delayed plane out of ORD"
Cons: "They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!"
Pros: "Crew was trying to do their best and make the poor experience as good as posible woth positive energy"
Cons: "Flight was delayed for 2 hours after we boarded the plains and heading to the runway to take off. We had to return back to gate, sit in our seats for 45 minutes. Then we were told we need to get off plain, and board a new plain at gate 72. There was a miss communication and we had to go to gate 82 instead.... just a horrible experience."
Pros: "You didn't let me of a schedule change on my fight, make wait another day. Now more delay today"
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Cons: "Awful communication from united about the delays. It was 'on time' up until after we were supposed to depart. Initially delayed a half hour then an hour then so on and so on. I live 5 minutes from the airport and could have handled differently with communication. United is THE WORST"
Cons: "After 5 delays, 10 text alerts for boarding and gate chances flight cancelled with no rescheduling assistance. Did not have customer service representative tell us the flight was cancelled had to call 1-800 number. It was horrible."
Pros: "Flights were on time and one even landed early."
Pros: "Crew at counter n on plane were great. Perfect. Couldn't ask for more."
Pros: "It was very good for my first flight on a plane"
Pros: "Very puntual"
Cons: "On time"
Cons: "The price. It was a little expensive"
Pros: "I was extremely late getting to the airport due to traffic accidents. The crew held the door open for me after security let them know I was there. I am truly thankfull!"
Pros: "Seats do not decline and make it difficult to nap, generally not much room. Staff was fine."
Cons: "No snacks at all, not even for purchase."
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Pros: "Leaving and arriving on time Comfortable head rest Option to watch tv for free"
Cons: "Inefficient boarding process led to confusing lines at the gate and slow movement on the plane."
Cons: "Every flight I was on was delayed or cancelled. I was delayed a day getting to my destination and delayed a day leaving"
Pros: "Ot was a short flight."
Cons: "Arriving in houston and having to walk in the rain on the tarmac, having a 3 hour lay over, Houston is in the opposite direction of florida from louisiana."
Pros: "Crew was pleasant"
Cons: "Leg room seemed to be worse than any other airline. I was in row 36."
Pros: "Flights were on-time."
Cons: "They made me checked the bag at the airplane gate and it took forever to get the luggage from the baggage claim once we landed."
Pros: "It was a very good flight, everyone was happy, so no complaints!"
Pros: "Too cramped. Dropped my phone on floor...unable to bend/reach to get it from seat."
Cons: "Plane caused delay"
Pros: "Both flights departed on time, which is surprising as it was Thanksgiving. Staff was kind and I felt they enjoyed their jobs and atmosphere. I had ear issues on my return flight and the flight attendant went out of his way to get my q-tips, which was a life saver!"
Cons: "Return flight I purchased the Wi-Fi for $19.99 and it did not work the entire flight, waste of money!"
Pros: "Fight was 45 delay but still 10 minutes earlier arrived.that was very good."
Cons: "My bag was misplaced after being gate checked, it ended up going to baggage claim, not a huge inconvenience, but after all our trouble with United, it was frustrating and we were tired and not interested in waiting for our bags (which is why we took carry on only in the first place)."
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "Every thing I like about the flight"
Pros: "The flight left on time."
Cons: "One flight attendant was very grumpy--he just wanted to sit and play on his phone. He was brusque with people. The other man (who was learning French) made up for him by being nice"
Cons: "THIS FLIGHT WAS VERY DUSTY AND DIRTY ALONG THE WINDOW SEATS. It looked like no one had dusted in a very long time."
Cons: "Changed our flight and also seats against our desire. Had to move back to the last row by the toilet in order to sit together."
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "It was straight forward flight"
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Pros: "Nice folks and getting on was not a chore. Overall it was between good and excellent."
Cons: "My wife and I got to sit together, due to the courtesy of a GI moving so we could. Our 12 yr old grand daughter was one row behind and across the aisle from us."
Cons: "Received several text messages announcing further delays in flight..."
Cons: "Delayed and messed up all of my plans"
Pros: "Your staff was wonderful! Everyone was patient and compassionate. I was asked to move to the back to balance the plane and the stewardess was extremely empathetic."
Cons: "I hoped there would be more room. I felt like I was always in the way even sitting in my seat."