Food was not offered and Wi-Fi was terrible
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
Pros: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Cons: "One of the crew at the airplane was really rude was a Male. He needs be more sensitive with special needs passengers."
Pros: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Cons: "Having a variety of food options would be nice."
Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Cons: "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"
Cons: "I didn’t like the food, worse I’ Ever taste"
Cons: "I did not make it there."
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Pros: "Boarding has been fast, food and entertainment were very good."
Cons: "Only half the crew worked"
Pros: "Good flight—no delays, in & out."
Cons: "London’s security—horrible service. Those folks really hate their jobs."
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Flight was on time, crew was friendly."
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "Not much"
Cons: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
Cons: "Deben explicar con claridad las políticas de equipaje en vuelos operados por American Airlines."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Cons: "No screens in each seat."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Cons: "This was on Avianca, not American Airlines"
Pros: "Did not use"
Cons: "Tight seating"
Cons: "delayed on the plane"
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Cons: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "Very nice and easy flight, the crew knew English very well"
Cons: "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
Cons: "The late departure from Baranquilla cause many people to miss connections after passing through immigration in Miami."
Cons: "Should be allowed one checked bag per person at no charge."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Pros: "Very nice crew. Full meal"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Cons: "The fact that American Airlines woman at the gate when we showed up at 12:10 pm for 12:15 pm flight asked us if we were the four people from the airberlin flight and told us that they knew our flight landed late but that we were too late to catch this flight home because they closed the gate. She barley gave us direction on what to do about getting a new flight or fudging our bags."
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "Great smile for all the air hostess all the time"
Pros: "The cabin crew were friendly and the food was decent."
Cons: "Boarded us onto a plane with a broken engine, deboarded the plane and delayed the flight 4 hours. Then we sat on the tarmac for an hour after landing because they didn't inform the airport that we were in a new, larger plane."
Cons: "The flight from Phillie to Albany was very warm. Stewardess genuinely apologized."
Cons: "Cold,no blankets .flight attendant was a little rude"