Daily cleaning, installation of cabin HEPA filters on flights from Banjul
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Scores according to KAYAK customer reviews
Pros: "Empty flight, lots of room and space."
Cons: "Nothing- all was great"
Pros: "Flight was nearly empty. So crew had plenty of time for customers."
Cons: "Keep on doing what u r doing"
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."
Cons: "Not missing our flight"
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "Way too small a plane for the flight length."
Cons: "More room for your knees"
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Pros: "Worst experience I’ve ever had traveling and I travel a lot. United needs some better works and to compensate for my 14 hours of sitting in the airport for no reason."
Cons: "Everything that happened was completely shitty...."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "No surprises"
Cons: "For transatlantic flight, the quality and quantity of food could have been a bit more generous."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Pros: "Friendliness of staff"
Cons: "I booked the flights for both my sister and I and we were never put in seats next to each other"
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Pros: "Boarding was quick. The flight didn't take as long as listed. Overall satisfied with the experience"
Pros: "Overall it was a fairly comfortable experience."
Cons: "The United WiFi was not working on my device. I could not connect."
Pros: "The flight actually had hot food for sale! The cheeseburger was pretty good."
Cons: "I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "The flight and the flight attendant was amazing. Very professional and accommodating...you could tell she enjoys her job. She also discreetly handed me an extender...very nice."
Cons: "I did not like having to put my own bag on the travel cart. I wasn't expecting to have to check my bag at the last minute. Someone at United need a to warn potential passengers the limited space on the plane. I felt like others that we were the Jolly Green Giant."
Pros: "Friendly staff, smooth flight"
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Cheap fare"
Pros: "Just an easy flight that day. Got Eco Premium seat and made big difference."
Cons: "It was cancelled and I couldn't get another flight that day."
Cons: "Sitting in the stuffy plane for two hours before take off was horrible"
Pros: "I am surprised by the strong attitude and the rude way of treating the passengers by the personnel of the airline"
Pros: "Outlets at every seat Entertainment systems"
Cons: "Late to board/depart"
Cons: "They canceled my flight without asking me or notifying me. I wad left stranded at the airport when I showed up 1.5h before takeoff to find thru cancelled my ticket. I was forced to buy a very expensive last minute ticket with another airline and got home very late. I am still in disbelief"
Pros: "Boarding was fine, crew was fine, snacks ok, smooth flight"
Cons: "The flight was delayed, uncomfortable, and at every turn something went wrong."
Cons: "Didn't seat us together, although I selected seats at purchase."
Cons: "We get informed at boarding time the flight is delayed by over an hour due to "awaiting aircraft arrival". How do you not know until boarding time there isn't an available aircraft? That's just poor operations. Then our flight continues to get delayed several times. Which is the most annoying... Don't tell me the flight is delayed an hour, the 55 min later tell me it's delayed another hour - repeat, repeat, repeat. After two and a half hours, I said f-it, and just left. I could've driven to my destination faster."
Pros: "Everything went smoothly and employees were all very nice"
Cons: "Satellite wasn't working so we had no in flight info. No Problem tho since I had stuff to read"
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "They have a snack and a drink on such a short flight."
Cons: "Flight was delayed, missed connection, chose to go to Minneapolis and was booked on a flight that I didn't have time to get to the terminal, so was rebooked a 3rd time, missed my shuttle, have no idea where my luggage is"
Pros: "Friendly staff, great steward! Rico. Super nice and patient with demanding people."
Cons: "Genie: Phenomenal cosmic powers! [shrinks down inside the lamp] (plane) Genie: Itty bitty living space!"
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Cons: "was more than 4 hour delayed"
Airlines flying from Banjul have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Banjul
Masks required on board, masks provided on flights from Banjul
Social distancing seating
Middle seats unavailable to book on flights from Banjul
Testing for antibodies, testing for symptoms for flights from Banjul
Waiving of change fees. Search flexible flights from Banjul