I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Did not like anything. Seats were crammed, leg space was minimal and food was terrible. This was the first time traveling overseas in American Airlines and was the worst experience ever. Have learned a lesson to never travel in American Airlines.
There was not enough food for everybody. Some dishes were missing.
No towels or tissue and chocolate and mint provided before arrival
The crew was fantastic and the over flight was perfect as well.
Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.
Food not good as good as last time flew with them
Boarding was orderly, staff at the counter were friendly and so as most of the staff in the flight. Room for some improvement in entertainment, but overall very good flight.
Food Free wifi could be better. Its a very long flight and not a cheap flight. Free wifi is good to have. After paying $2k on economy free wifi should be part of the flight ticket cost.
Good could be better. Crew is good but not great. Not much snack options for kids. Bathrooms were not cleaned on time
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
The WiFi was not compatible on both my phones (Vivo Y30 5g and Samsung Galaxy A32) with up-to-date android software.
Should have had business class line in immigration. Food quality suboptimal
The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.
Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served
Etihad checkin boarding and insight experience is one of a kind that i have never experienced in other fights. The flight crew was very kind and helpful when i traveled with my broken leg. Overall i rate the highest
I could not book in online at all which is what I always do to secure a window seat which is my preference.
The seat was wet when I came in. Food was just something. And during a whole 11 to 12 hours in the airplane NO WIFI. Was is the point to buy a business ticket if you can be connected to your relatives and your company. Ethiopian used to do that to theirs customers, TECHNICAL ISSUE, WE ARE SORRY….. I am a gold customer for ET. It is very disappointed!
It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.
The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
The use of a domestic carrier without entertainment was disappointing and a let down
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
There where no ear phones provided and the food needs to improve.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.
