Daily cleaning, installation of cabin HEPA filters on flights from Accra to Johannesburg
South African has waived its change and cancellation fees on flights from Accra Kotoka to Johannesburg OR Tambo. Confirm policy on booking site.
Most visitors from Accra need to provide a negative COVID-19 test result and/or quarantine to enter Johannesburg.
Read more about travel restrictions for Johannesburg
Visitors from Accra are not required to quarantine after entering Johannesburg.
Visitors from Accra must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Johannesburg.
Current regulations for vaccinated travelers to Johannesburg: most visitors from Accra may enter Johannesburg but may still need to provide proof of negative COVID test.
Health Declaration Form
Must be completed in 48 hours prior to arrival in South Africa.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Direct flights cover the 4672 km separating Accra to Johannesburg in about 5h 50m.
3 direct flights run between Accra and Johannesburg on a weekly basis.
The cheapest return flight ticket from Accra to Johannesburg found by KAYAK users in the last 72 hours was for R94 524 on RwandAir, followed by Kenya Airways (R103 933). One-way flight deals have also been found from as low as R81 615 on RwandAir and from R84 022 on Egypt Air.
Your flight ticket price will generally be cheaper if you fly to Johannesburg on a Sunday and more expensive on a Tuesday. On your return trip to Accra, you should consider flying back on a Friday, and avoid Saturdays for better deals.
Accra and Johannesburg are both served by 1 main airport. You will leave Accra from Accra Kotoka and will be arriving at Johannesburg OR Tambo.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Accra to Johannesburg.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Johannesburg from Accra is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Johannesburg with an airline and back to Accra with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Johannesburg from Accra up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Cons: "Customer services"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "The crew members are very polite and professional"
Cons: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Pros: "Friendly service"
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "Landing was very smooth. I got window seat as requested."
Cons: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."
Pros: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Pros: "What did you like? the attendants were very kind"
Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"
Pros: "Was good on time"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Pros: "Everything was on time and comfortable. Will take the same flight again in the future."
Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Pros: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Pros: "Staff courteous and friendly"
Cons: "Some choices on menu do not do well by time of serving ie fish"
Cons: "No entertnainment"
Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."
Pros: "Planes were great and flight crew excellent."
Pros: "Everything went well as expected..."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Pros: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Cons: "The rude flight attendant who was welcoming people to the plane"
Pros: "They have great food, amazing crew, great customer care.."
Cons: "No entertainment, some few crew members has a bit of an attitude."
Pros: "Flight attendant are helpful."
Pros: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Cons: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"
Pros: "Free wifibat the airport and the charging stations"
Cons: "Stop feeding us bread"
Pros: "On time"
Cons: "Send notifications"
Pros: "Professionalisms of Crew"
Pros: "The business class was nice and comfortable with a decent price"
Cons: "Flight attendant could smile more."
Pros: "Timing and Food"
Cons: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Pros: "Direct flight"
Cons: "Food, boarding, carry on bags checks, 1 hr waiting time for baggage claim at destination."
Pros: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Cons: "Entertainment programs was so poor .."
Cons: "Boarding proceed to improve"
Pros: "All about this trip was excellent"
Pros: "Great flying experience"
Pros: "All was average"
Cons: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Cons: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Pros: "We had front seats which made the journey comfortable"
Cons: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."
Pros: "crew was good and seats was just OK"
Cons: "more leg room"
Pros: "On time. Hot food."
Cons: "No water bottles available. Food bland."
Cons: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
Pros: "I am so grateful and appreciative towards the staff. My flight was delayed and therefore I was very late to the gate. They let me on the plane - a big thank you! I was also in such a rush that I dropped my passport holder and they picked it up and returned it to me. The food was surprisingly good too. The service during the flight was also very good."
Cons: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
Pros: "I’m sitting at Buisness which I usually do !!!"
Cons: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Pros: "Inflight entertainment"
Cons: "Leg room space."
Pros: "Nice trip good food"
Cons: "Buy it From you by price and checkout by other price more than your price don’t know why are you know that"
Cons: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"
Cons: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Pros: "Comfortable trip"
Cons: "Hot food not great"
Pros: "Inexpensive fair."
Cons: "Little interaction with crew"
Pros: "Fair was inexpensive."
Cons: "Too many security checks"
Pros: "sincere smile from crew"
Cons: "by force shutting of windows, was boaring"
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Cons: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Pros: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Cons: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Pros: "Smooth landing Cleanliness Helpful announcements in Arabic,English, and French(Cairo to Paris non stop flight)"
Cons: "Delay in getting ear phones No near end of flight trash pick up"
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Pros: "excellent service excellent food great value for money"
Cons: "would like better entertainment system"
Pros: "The crew was gentle and courteous."
Cons: "I choose to see only positive things."
Pros: "Everything was fantastic"
Pros: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
Pros: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."
Pros: "Staff was attentive and welcoming"
Pros: "Entertainment was better than first leg"
Cons: "Attendant woke me up several times. Bag was destroyed when I picked it up."
Pros: "The comfort of the seats"
Cons: "1. No entertainment as the screen of the seat was broken! 2. The food was not up to the standards of a business class! 3. The crew was not responsive enough!"
Cons: "Entertainment to be improved"
Pros: "The seat was very comfortable"
Pros: "The food was good."
Cons: "Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!"
Cons: "Seat antiquated, food was more economy than business"
Pros: "New plane Courteous staff"
Cons: "Be entertainment offering Lighter style of food offering"
Pros: "Efficient boarding. Flight and cabin crew good."
Cons: "Entertainment - touch screen did not work and mediocre selection."
Pros: "Great Plane - comfortable flight indeed"
Cons: "can't think of anything I didn't like"
Cons: "Happy passenger! What more can I ask for"
Pros: "Excelente trip"
Pros: "Very punctual and friendly crew"
Pros: "Good food and punctuality"
Cons: "messy check in and security procedures. But this may be the fault of Lusaka airport"
Pros: "Crew was excellent, very personable and were able to get drinks and food out within the 40 min flight."
Cons: "Old plane and the one engine started to make a screeching noise which carried on for about 20 min."
Pros: "The flight crew was excellent! They were extremely kind and helpful and always had a smile on their face. The customer rep who was at the checkin counter also was friendly and smiled. I loved it! I cannot wait to fly with them tomorrow, hopefully it’s the same experience."
Cons: "Nothing to say"
Pros: "We landed."
Cons: "This flight was on South African Air but under the auspices of United. The was business class on an Air Bus 330+xxx. It's a small, cramped plane. The seats have a limited set of controls --no control for just moving the back or moving the seat forward. The worst part was when the seat was flat out. Your feet keep getting pushed deeper and deeper into a narrow hole. Once in there you aren't able to move them. You can't raise your knees. For a side sleeper you have to keep your feet from going into the hole as you put the seat flat out. The attendants were not friendly and did the minimum required. Also there weren't as many attendants as on other airlines. There was a large selection of movies but not many that I wanted to see."
Pros: "Flight attendants"
Cons: "Flight was delayed"
Pros: "Took off on time. Seating was fair. Service prompt and courteous."
Cons: "Bus translortation should we replaced with walkways. The equipment exists but for some reason we had to use busses to get from plane to terminal."
Cons: "The South African Airways staff were completely disorganised and unprepared for a little delay"
Pros: "The captain was so I informative"
Cons: "The delay caused by the refueling"
Pros: "Crew was wonderful."
Cons: "The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused."
Pros: "The crew was so caring"
Pros: "Courtesy of the crew"
Pros: "Attendants were so kind"
Pros: "Pilots execptional and cabin crew friendly"
Cons: "Good day. My wife and I were supposed to board on the above flight from Maputo to Johannesburg at 11:30am. For some odd reason the flight wad delayed and the plane only departef at 03:15pm. We had a connection flight from Johannesburg to Luanda (DT578 TAAG Angolan Airlines) wich we nearly missed. My luggage didn't arrive in Luanda. So far nothing wrong. Delays are normal. The major problem was the ground crew in Maputo who didn't provide proper information on time. Furthermore after landing in JHB no protection to late passengers in transit was provided. When disembarking I approached a lady at the bottom of the stairs and she didn't have our names on the list so we were on our own trying to find our way through the endless cue at the transfers counter. We made it but I'm sure Hussein Bolt would have lost a race against us. Shame SAA!!! This was the last airline in Africa I would expect a such unprofessional treatment. My ETKT number is 1187098323350. My name is Fernando Macedo and my wife's is Elsa Amaral. My cell number is +258843125748. Sincerely Fernando Macedo"
Pros: "Direct flight. Entertainment choices were terrific"
Cons: "Crew just not engaged; seemed to need coaching on how to treat women eg. To take my coat cf. the men My seatbelt was faulty. No effort made to change seat or apologise After food and beverage service (in which i had to ask for the complimentary welcome drink) no effort made to see whether refills wanted or the meals satisfactory"
Pros: "The crew and airport assistants were truly amazing"
Pros: "The captain and crew were professional and delivered an excellent service."
Cons: "Entertainment need to be upgraded."
Pros: "Leg room"
Cons: "Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some."
Pros: "The courtesy of the flight attendants"
Pros: "The crew was nice, were so easy to talk to and they were so hospitable."
Cons: "But I do not have appetite of boarding it again due to the rudeness that I was shown by those who were at the terminal 5. I was coming from Washington State. I boarded a flight from Washington to San Fransisco then from there to New York but none of these charged me the carry on bag. When I reached at New York they said your laws (south african airways) does not allow a person to have carry on bag and laptop bag. At this time I had already extra lagguage which I paid $200 and they told me to pay another $200 dollars for carry on bag. They were so rude to me they told me to leave the bag if I do not have money. I was stranded. I tried to tell them that I boarded two flight which they did not charge me. They said the flights has different laws. But when I was going to New York i used the same flight with carry on lagguge and my laptop bag. So I paid $400. When I entered the flight I was shocked to find that almost everyone had a carryon bag. I felt that they did that to me because I was black and they wanted to find advantage on me. I was so stressful because I had no where to go. I used Delta flight when i was coming to new york but I have never experienced this charges. Now international flight experiencing this horrible situation. . True paying $400 because I had carry on bag?? Am still stressful they took a lot to me. They did not gave me receipt. I asked them to give me receipt all what they were answering me was like "just go." I have never been in a such situation. That is why I said I do not have appetite of boarding South African airways again. Is it true that your laws doesn't allow people to have carryon luggage? If it is true why some customers had the carry on luggage?? my carry was small it was not 23 pounds. Am still feeling pain for what they did to me. I know the name of the woman who was rude. If you treat passengers like that, there will be no good. The complain customer."
Pros: "Everything about the trip"
Pros: "I enjoyed the flight. The cabin crew were fantastic. Good assistance in Johannesburg."
Cons: "My boarding in Nigeria was crazy. Some of the staff were seeking for bribe and they almost made me miss my flight. I had to start running just to get on the plane when I arrived 3hrs before time. It is really disappointing. I have flew Emirates and Qatar airways before and did not experience such."
Pros: "How helpful and wonderfully kind each person was. The service was great. I enjoyed the vegetarian options. The briyani was chicken and I was able to eat around the chicken —delicious and tasty. The crew were cheerful and a refreshing relief to the long voyage across this planet. I look forward to my ever increasing abundance so I may travel business for at least one leg of the flight each way. Thank you Virgin Atlantic."
Cons: "Nothing you could have provided other than a business class leg each way. Long, long flight across this planet—half way. I would prefer more English and Foreign movies, please. Unfortunately I left my prescription reading glasses on flight VA602 and Jacques Nortje at Heathrow was kind enough to go looking for them at the lost and found of Virgin Atlantic—to no avail. Black hard case with blue rimmed glasses and a blue cleaning cloth. His service was a godsend—enabling me to stay flight side whilst he went land side so I did not need to go through security for an unaccomplished mission as the glasses were not there."
Cons: "They lost my luggage"
Cons: "International travellers need to be warned that larger cabin bags may have to go in the hold."
Cons: "The aircraft could not take off due to a technical issue and we were told by the captain that we would be provided with accommodation for the night. This did not transpire and the whole plane had to sleep in the departure lounge on the seats with cold aircon and no food or drink. The staff went home and left us to survive. We were told that they would not put us on another flight. By 8 am there was a mutiny because no one was keeping us informed about what was happening. We were tired and hungry and they just did care. After a group meeting, which got very angry, we were then allocated a room in a hotel. The lack of help was unbelievable and we were made to feel like criminals. No senior management came to give apologies. No compensation was offered for our 24 hour delay."
Pros: "The new planes are lovely. Please put a Friday night flight in from Accra to Jbg. We all finish work on Friday and have to stay an extra day in Accra without our families"
Cons: "Checking in the baggage was a problem due to slow processes. Ghana in particular where it took over 60 minutes to check in the bag. The Ghana boarding process actually borders on the ridiculous when you are told to go to the gate three times in the announcements and turned away three times by security staff. You have to produce your passport three times at the boarding gate entry as well. Vegetarian food is normally always a tomato pasta dish. FYI vegetarians eat vegetables too and we like butter and cheese as well. Emigration should work out that two plane loads of people need more than three officials to check them ion arrival at ORT."
Cons: "Lack of entreteinment"
Pros: "We left and arrived on time. The tea was hot."
Cons: "Everything else. It was freezing cold but the crew were not able to adjust the temp. Kept saying it's a problem with the section. Long flight to be miserably cold. The seat arms don't lift so even though I had 3 empty seats I could not lie down. The food was mediocre and both breakfast options had pork. No choices unless I preordered a special meal. The entertainment system didn't work well. And the crew members were quite surly. Sadly I have to use SA for my return trip. Not looking toward to it at all."
Pros: "Landing in Joberg and getting off plane."
Cons: "Initial contact with flight attendent giving drinks was somewhat less than polite and did not improve notably over flight. She said she didn't have hot drinks, didn't have white wine and failed to offer choice of red wine but gave the shorter bottle when asked a second time. There was no ice either. This sounds rather petty on my part and I apologize for such. The real issue is I had a dickens of a time coaxing her to smile. Secondly. there was no video function beyond flight path for the entire flight. I live in a village in Zambezi and truly enjoy watching media on flights as I don't see much at home in Kanono and haven't figured out computer very well. The crew said they would reboot (?) the program but that didn't happen. There was no apology for contracted feature not being available, I sure wish I could have watched movies as I am not able to sleep in general."
Pros: "I appreciate the safety of the aircraft. Thank God that I had a safe trip."
Cons: "The flight attendants were insensitive to my needs. I requested for a bottle of water and I was denied. I was told that SAA run out of water About an hour to landing and that was not acceptable. Some of the attendants were rude and unfriendly. Hope management take steps to address this concern. Thank you."
Pros: "I got help with the boarding pass and once on the plane was very impressed with the comfort of the interior and cleanliness of the plane. I would definitely fly with that airline again."
Pros: "Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all"
Cons: "Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag"
Cons: "Crew pathetic and completely absent and unhelpful."
Pros: "The Asian vegetarian meal was pretty good, for plane food."
Cons: "The crew was dismissive and rude and toward myself and my travel companion. At one point we compared the same crew member's behavior toward a business class passenger and it is evident the crew member did not think economy passengers worthy of minimal courtesy and respect. Someone had thrown up on the plane in a seat near us early on the flight and there was a terrible smell on account of the passenger not disposing of her air sickness bag. When we asked the crew for help in kindly reminding passengers to dispose of their airsickness bags, if used, they were very dismissive rather than helpful."
Pros: "The provide a snack and drinks on a two hour flight--that's worth something."
Cons: "I wouldn't bother with a sandwich for everyone--especially during non meal times. Why not offer chips or something lighter rather than wasting all the sandwiches people half eat."
Pros: "The blanket and amenities in our seats"
Cons: "I had the beef for dinner, it was OK only, dessert coconut mouse was not good, the bread was very cold -not inviting. Have the chefs check on this. It was a 9 hrs flight and only one food service?? There is not enough offering of water, in mostly all other long haul flights I have been, bottled water is offered several times throughout the flight There is not a final collection of garbage at the end of the flight and we end up with carrying it out or leaving it inside the plane. In mostly all other long haul flights I have been, rubbish is collected at the end of flight Please implement these measures"
Cons: "I was on a 10 hour flight and asked for a ginger ale. The flight attendant was visibly annoyed. On our return flight, the couple behind us experienced the same annoyance and bad service. I guess if you're not first class, they're bothered when you ask for things as simple as a drink... on a 10 hour flight. I even overheard a flight attendant being rude to a customer because she didnt put her luggage in the overhead compartment properly. Im aware that dealing with people can be exhausting, especially if common sense isn't so common, but if you're in the hospitality industry, you have to serve past that. Also, the plane just felt gross. There was food on the floor and it felt like the experience could've been better. More attention paid to detail. If another airline alternative exists, Im definitely trying them before booking with Saa again."
Cons: "Older plane without a legitimate business class. Seat was broken so I had to change seats."
Pros: "I liked that the attendants were very helpful. The flight was smooth. We had a bumpy take off. The landing was smooth. We got in Joburg a little late but we made it"
Cons: "The immigration staff in SA wasn't nice at all. They were very harsh and apathetic. Then we got delayed so bad when some other guy locked himself out with his car in the tarmac. We ended up being delayed all the way and we missed our flight from DC to Chicago. On our way to Harare our suitcases were missing. We had to incur more expenses in the city coming back to the airport , we got charged $148 on top of that by the Harare immigration guys and we had to spend a lot in the restaurant because of that"
Cons: "Better seat More friendly crew"
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Pros: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Cons: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Pros: "The gate crew was helpful"
Cons: "Earlier notification of 7 hour wait time due to delay."
Cons: "Over 5hrs flight and no entertainment as the screens were not working and very boring. Looks like the flight needs real servicing and upgrade for that long haul"
Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."
Pros: "I liked everything about this trip"
Cons: "The snacks were basic and tasteless"
Cons: "Too many onboard announcements"
Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Pros: "The crew was fantastic. The food was good as well."
Cons: "The delay was painful."
Pros: "Once we got on the plane, everything was okay."
Cons: "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Pros: "Everything worked like a flight should work from check-in to landing"
Cons: "Food was minimal and rather tasteless, but not a real concern"
Pros: "I like that the trip had no stops and the food was ok."
Cons: "The check-in counter did not have a credit card machine for me to pay my extra bag fee. This made things very inconvenient for me because I didn't have cash. I had to leave the airport to find a place with wifi because I didn't have service and the airport doesn't have WiFi. I had to contact a family back home in the US to wire me money. The money never came thru and I had to make a cash advance with my credit card which resulted in me having to pay fees. The entire process almost caused me to miss my flight and the lady at the check-in counter tried to keep my change. After wasting all the time getting the money to pay for the extra bag fee the staff were rushing me to get to the plane and threatening me I would be left behind even though it's not my fault I'm running late. I was not happy with my experience."
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "Great job by entire crew"
Cons: "outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap."
Pros: "The best flight attendants who met my needs with prompt, positive, politeness. Again, my highest regards for Kenya Airways!"
Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"
Pros: "Friendly crew."
Cons: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Pros: "-Professional and courteous service by crew members. -Smooth flight, thanks to captain/pilot -Aircraft comfort."
Cons: "I've taken this flight 6 times and 4 it's been delayed"
Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good."
Cons: "Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late."
Cons: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"
Pros: "Convenient morning flight"
Cons: "Not enough leg room for tall passengers"
Pros: "The staff in Addis was pleasant."
Cons: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Pros: "All in all was good -"
Cons: "three of us were travelling together with 3 bags. Two bags didn't come - they were left in Nairobi. We were in Nairobi more than 3 hours so it should have been enough to get the bags on the plane. This is super frustrating - also can Kenya Airways not deliver bags in nairobi if they left them. I do understand when flight connections are tight etc, but this wasn't."
Pros: "Flight was ok"
Cons: "I got my items stolen . My bag was opened and pilfered I have made a report to the airline but still haven't heard anything"
Pros: "Everything is ok"
Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Cons: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Cons: "They lost one piece of baggage. The check-in crew said we were required to have our vaccination cards although nobody asked for them. Then we waited an hour pulling off one piece of baggage and then they didn't load it on our flight."
Cons: "Food was terrible throughout Seat was tight"
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Pros: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Cons: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Cons: "The planes on this route are also very old with manual screens,unnecessary delays. I mean KQ needs to style up. Another airline will soon sweep them off business"
Pros: "Nothing ticket was too expensive"
Cons: "Food is awful"
Pros: "Service by one attendant Helen- courteous and helpful with Dufree"
Cons: "Services by male attendant very deplorable, lacks courtesy to clients. Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay. Flight plan changed and we were not informed till we entered the plane."
Pros: "very efficient processes and very friendly/capable flight crew."
Cons: "the food was not great (i don't have high expectations for airplane food)"
Pros: "Extremely friendly and helpful hosts. Enough space. Overall a very rewarding way of travelling to East Africa. Will use them again. Very impressed on our flight from Johannesburg to Nairobi -- they booked our 87 year old father-in-law about 5 hours before flight time, took care of his luggage all the time, and helped him get on the flight after midnight on his own. He arrived safely with such good care!"
Cons: "The Nairobi-Jo-burg flight was also delayed and this cause my airport transfer to give up on picking me up at 1:45 in the morning in a huge city that I am not familiar with. Crew tended to overlook me for headsets, snacks etc"
Pros: "The airline did not make further damage to my bag, they did not cut any more zippers like they did on outboard flight 2 weeks previous"
Cons: "Caused my airport transfer to not wait at airport for me because the flight was so late"
Pros: "Crew were extremely professional"
Cons: "The seats were less comfortable for me"
Cons: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Pros: "Yes, the crew were nice and amazing"
Cons: "Serve warm food not cold"
Pros: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Cons: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Pros: "New aircraft with comfortable business seats"
Cons: "More than 4 hours delay! Not all selection from food menu available"
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "Super confortable"
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "the flight was very nice and I thank all the crew for their kindness."
Pros: "I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable."
Cons: "The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers"
Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Cons: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Pros: "Will never fly this airline again"
Cons: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"
Pros: "Not stopping in Blantyre"
Cons: "No comment"
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Cons: "No entertainment available. Rude flight attendants."
Pros: "New plane fantastic cabin"
Cons: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Cons: "They didn’t announce when boarding started/what zones were to go."
Pros: "Amazingly smooth flight and landing."
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Pros: "Everything Kosher food was excellent"
Pros: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Cons: "I can’t fault anything on this flight."
Pros: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Cons: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Cons: "My phone was stolen on airport premises"
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "Great crew, decent food"
Pros: "Crew members were friendly, movie selection was good, food was nice as well"
Cons: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Pros: "seat space was good"
Cons: "the flight was full so drink service was not well organized, lack of water"
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Cons: "Seats were dirty"
Cons: "Same as above"
Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "The best flight ever and the crew is super cool"
Pros: "Smooth Flight."
Cons: "The food."
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Cons: "Food and entertainment is very poor."
Cons: "I wasn't able to use the in flight entertainment at all."
Airlines flying from Accra to Johannesburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Accra to Johannesburg
Masks required on board, masks provided on flights from Accra to Johannesburg
Social distancing seating
Middle seats unavailable to book on flights from Accra to Johannesburg
Testing for antibodies, testing for symptoms for flights from Accra to Johannesburg
Waiving of change fees. Search flexible flights from Accra to Johannesburg