Xi'an hotels near Xi'an Bell Tower and Drum Tower

Cons: Staff weren't happy to answer questions and mostly ignored the guest and talked amongst themselves. Bathroom door was sliding and creaky. Shower was visible in the room apart from a curtain that pulled up/down by the person in the room.

Pros: Great location! Friendly staff

Cons: Reception doesn’t speak any English. A thousand deposit for what??? Fried eggs on the same pan as bacon,...

Pros: Fantastic location, very central and only a short walk to Muslim quarters, street market, small pagoda as well as both towers (bell and drum). The rooms were relatively clean, and most staff spoke English. The staff were kind and friendly they helped resolve all our issues very quickly and helped us find the local attractions as well as recommending good places to eat that were more local and tourist.

Cons: Even though we were in non smoking rooms, people were smoking outside our door and had previously smoked in the rooms, there was cigarette burns on the side. The staff were friendly and moved our rooms the interiors had the same issues but no people smoking outside at least. The restaurant was also lacking in both quality and quantity, it felt like the kitchen staff didn't know what they were doing, but with such great food outside that was not an issue The rooms also did not have windows and the heating was permanently on, but if you plan to explore like us that isn't an issue.

Pros: Very close to bell tower and muslim st. Centre place in XI an Room size too good

Cons: Notjing

Pros: Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.

Pros: Location near to Metro and Muslim Quaters

Cons: Bathroom and toilet design

Pros: Good location

Cons: The view

Pros: Big and clean room, very close to site seen and food street, breakfast is great, lots of variety to choose from, taste is also good, less salt less sugar, receptionist Ivy at front desk is very helpful.

Cons: Shower head water too weak

Pros: Language is an issue

Pros: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Cons: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.

Pros: very good hotel. best position and very clean good service and staff speaks english

Pros: Excellent place. Good location. Very nice staff.

Cons: Nothing.

Pros: The position is great, close to many bus stops and there is a subway station of the main line just 5 minutes walking. Xi'an is a big city and to be close to the subway station and bus stops and to the main door of the city walls is quite comfortable if you don't have planty of time.

Cons: More informations about the main attractions of the city

Pros: The staff were excellent. They provided fantastic services and were very thoughtful. I was late in returning to the city one night and they even offered to help me order food in. There were day trips available at the hostel and it was easy to book the trips via the hostel. There is also a bar at night that serves great drinks. The location is also great and there are bus stop within 2 minutes of walking distance.

Cons: It can get slightly noisy at night.

Pros: The reception folks are helpful. They belong to the 5% of Xi’an population who are nice as we deem the rest of the 95% super rude, super unhelpful with directions and they just want your money. Ask the reception folks how to get to your desired destinations before you leave the hostel as talking to the rest of the Xi’an population is like pulling teeth. Xi’an gets so many domestic tourists so much so that things are expensive and locals can afford to be rude even though their jobs depend on tourism. Hot drinking water provided, water heater/dryer provided for bathing. Location is awesome as it’s walking distance to Yong Ning Men Metro (Line 2) and to attractions like Bell & Drum Tower, City Walls, Muslim Quarter. Convenience stores & eating places are just outside the hostel. Staff moved everybody’s washed laundry into the shelter when it rained which was considerate of them.

Cons: Hot drinking water provided but no cold/room temperature water was provided so we needed to buy bottled water from the convenience stores just outside the hostel. After washing your clothes in building A, where the washing machines are, you have to hang your clothes on the rooftop of building B just next door. It would’ve been much better if they had invested in a dryer as we couldn’t wash our clothes during our last couple of days as it was raining & we wouldn’t be able to dry our clothes. We bought detergent from the reception for nothing. My locker in a 6-bed girls dorm was spoilt and they don’t seem in a hurry to fix it. They offered to keep my valuables with them at the reception as they have safes but it was inconvenient for me so I refused and had my own solution. They didn’t allow me to change bed/locker claiming that they are fully booked but I was the only one in the dorm that night.

Pros: Very helpful staff. Great location. Easy walk to metro and local sites. Plenty of eating options.

Pros: The reception folks are helpful. They belong to the 5% of Xi’an population who are nice as we deem the rest of the 95% super rude, super unhelpful with directions and they just want your money. Ask the reception folks how to get to your desired destinations before you leave the hostel as talking to the rest of the Xi’an population is like pulling teeth. Hot drinking water provided, water heater/dryer provided for bathing. Location is awesome as it’s walking distance to Yong Ning Men Metro (Line 2) and to attractions like Bell & Drum Tower, City Walls, Muslim Quarter. Convenience stores & eating places are just outside the hostel. Staff moved everybody’s washed laundry into the shelter when it rained which was considerate of them.

Cons: Hot drinking water provided but no cold/room temperature water was provided so we needed to buy bottled water from the convenience stores just outside the hostel. Water heater provided but the water (in our twin bed room) was either too hot or too cold, no middle ground. After washing your clothes in building A, where the washing machines are, you have to hang your clothes on the rooftop of building B just next door.

Pros: Excellent location. They organised great activities for the children. There was a very pleasant rooftop terrace.

Pros: The staff spoke few English but they are kind. The location is really good. There is a selection of Chinese or Western type of breakfast. You can wash your clothes

Cons: The toilet paper cannot be thrown to the toilet or it gets stuck. You have to throw it to the bin that was not cleaned for the 2 nights (3 days) we stayed there.

Pros: Fantastic location next to city wall. Clear and easy instructions on how to get to hostel from railway station etc. (much appreciated). Dorm rooms very nice and clean. Showers only on 3rd floor but toilets on each floor. Really nice terrace with wonderful views over the city wall, amazing site lit up at night. Friendly helpful staff. A really good hostel.

Cons: Showers only on 3rd floor. Not too much of a bother.

Pros: Hotel was beautiful. Staff was very attentive. I asked them before hand if they could make it more romantic. They really went above and beyond what I expected. I also got a great deal for the hotel. Mobile, deal of the day. Area was also nice, enclosed area, with other hotels, can use the nice pool in Sofitel, need a swim cap though. Very very satisfied overall.

Cons: Not really anything to do with the hotel, but many Didi drivers didn't think they could enter the property. So they parked outside the gate.... Not a big deal haha.

Pros: He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally.

Cons: The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.

Pros: The position. The nice staff.

Cons: WIFI DO NOT WORK!!! It’s not possible when you pay for this kind of hotel. Old forniture.

Pros: lovely hotel clean and spacious rooms -Lovely staff and very helpful -Breakfast buffet is good quality

Cons: Bad points - this hotel is part of the other hotels on the same complex e.g. it states it has a restaurant and gym but they are in the Sofitel so when I wanted to use the fitness centre I had go to a different hotel which was inconvenient and we wanted to eat dinner at the hotel and were told we needed to go to the Sofitel but couldn’t charge to room as deposit paid wasn’t big enough so we just went back to room and ordered room service. Also when we got dropped off from the station on arrival the taxi driver was very confused where to go and dropped us at the Sofitel so we had to walk around to our hotel with our big bags - The location isn’t convenient it is a long walk from the sites and a taxi is needed but it is impossible to get a taxi from the hotel and you need to flag one down from the main road. We asked for a taxi to the goose pagoda and the concierge ordered us one and we waited ages. Eventually the concierge said sorry no taxi and indicated for us to walk to main road. We implied that it was very difficult to order a taxi by Flagging one down as we get a lot of refusals so he drove us in a buggy to the main road and hauled one for us but it took him a while! - Not best advise given on where to go for restaurant and bars guess language barrier and map provided wasn’t to scale or very useful

Cons: Poor lighting in rooms, especially bathroom

Pros: Good location and ok price. Comfy beds but both bedrooms and common areas need deep refurbishment. Awful service

Cons: Front Desk / "Concierge" completely useless when asked standard questions such as best way to visit Terracota Warriors or nice restaurants in the area. Didn't expect that from one of Accor's upscale brands. They even tried to trick us by reconfirming that public buses (CNY14 roundtrip) didnt go to Terracota anymore (and offered us a friend's taxi instead - CNY500), which turned to be completely untrue. Thanks that we decided to "risk it" and proved Internet's info to be 100% accurate (there are at least 3 straight buses to Terracota museum from Railway Station, which is a 20 min walk from the hotel). Disappointed at the personnel, which is definitely not up to the standards of the brand.

Pros: Lovely hotel, nice room with a huge comfy bed. Breakfast was super.

Cons: Nothing

Pros: Convenient and comfortable in staying

Pros: Location is practical, pretty close to city centre. Also a supermarket and mall are nearby. Grand mercure has no swimming pool but the Sofitel nearby has and can be used.

Cons: Hotel info mentions that rooms have air conditioning but really the ventilation system is more like a fan. With 40 degrees outside rooms never got cool. After several remarks and housekeeping investigation, we received a stand alone airfan in each room. The food of the chinese restaurant on the compound ( consisting of multiple buildings and hotels) was good.

Pros: Great value for money. A beautiful hotel with very friendly and helpful staff. The King sized bed was the biggest we’ve ever slept in and the room was comfortable and nicely furnished. We always appreciate a good chair to sit in.

Cons: No negatives in our view

Cons: Old hotel, carpet and bathroom door was damaged. Minibar was not refilled, deposit much too high. Would be 3 star hotel in Austria.

Pros: The location of the hotel is excellent. Close to many attractions, stores and great restaurants. We walked around the city a lot and feel very safe and convenient. The service was great. Although the staff barely spoke English, the tried to help us in several ways by using translation on the phone or searching for someone who spoke English.

Pros: The location of the hotel is excellent. Close to many attractions, stores and great restaurants. We walked around the city a lot and feel very safe and convenient. What impressed us the most is the outstanding services the hotel staff provided throughout our stay in the hotel. Everyone is friendly and super helpful. I would like to mention in particular two people who provided us with outstanding services. 1. Ms Qu xiaoye (屈小叶). She took extra care and time to dry, iron and fold our large load of clothes after the laundry, probably stayed beyond her shift to do so. We were really moved by her dedication and superior service. 2. The manager in duty Mr Zhang Xun (张勋). When we mentioned to him about smoke smell in our first room, he immediately helped us to change to another room and followed up multiple times after to ensure we are comfortable with the new room. I have travelled a lot and stayed in many different hotels in different countries. Although Merlinhod Hotel may not be a five star luxury hotel in terms of facilities, its outstanding service definitely rivals that of many top hotels in the world, thanks to the super friendly and extreme caring staff at the Merlinhod Hotel. We would definitely stay there again and would recommend to anyone who travels to Xi’An.

Pros: The location, the hotel and room style, the helpful staff, the food

Cons: The noise isolation of our room : window was directed to the inner restaurant, and this was very audible

Pros: Great location and nearby sites and restaurants, comfortable room

Pros: Very convenient, good location, very nice and helpful staff

Cons: No designated non-smoking rooms

Pros: Fantastic location. Staff was fantastic. They went above and beyond their call of duty to make sure our stay was as pleasant as it could be. This is a hotel I’d recommend to anyone who is planning a stay in Xian

Pros: good breakfast with lots of choice and great location.

Cons: if we can control the room temperature that would be good.

Pros: Big hotel, well located behind the Muslimn Quartier, but without charm. Correct services and good breakfast.

Pros: The staff were very friendly and spoke English, the food was great value for money we ate in the restaurant most evenings. Anyone who wants to visit Xi'an I would recommend this Hotel you won't find better for your money

Cons: Bathroom could have been more private but is in keeping with most in China

Pros: The breakfast is good, room spacious, bed comfortable. Location is good, walk five minutes to Muslim street, drum tower, and bell tower; 15 minutes to South Gate of city wall. The hotel provides bottle water and night snack, tea. I recommend this hotel.

Cons: If the hotel can provide safe in the room, that will be convenient for us.

Pros: Location close to metro and bus station.

Cons: Big building, cannot sit in lobby if you don't buy consumption. Breakfast quality was disappointing. Restaurants look outdated.

Pros: English speaking and very helpful staff. Good and diverse breakfast. Nice and clean rooms. Good view.

Pros: Staff friendly. Convenient to the regular train station and reasonably fast buses to terracotta warriors for 9 yuan and 5 min walk to a metro. Metro easy to take to most city attractions. Breakfast was ok.

Cons: King rooms are mainly on the noisy road side. Aircon in some rooms had a job to cool the room. Some bathrooms new work.

Pros: It was very luxurious. The restaurant had good food

Cons: The room was too hot at night. I had to get a cold bottle of water from the fridge and lay it on my neck to try and cool down. I moved my bed directly under the air conditioning but it was so hot and stuffy I could not breathe. I had to concentrate to not have a panic attack it was so hot and stuffy. A fan to circulate air would be helpful.

Pros: Breakfast Buffet was good. Building is luxurious, as to be expected at a 5 star hotel. The room was clean and comfortable.

Cons: The service at checkout was unbelievable. We paid on arrival, with extra for a deposit. On checkout we were told that this money was instead frozen, and I had to pay the amount for the room again, with the rest being returned in 5 days. So for the remainder of my trip, I had more than the cost of the hotel frozen out of my account, leaving me scrambling to sort paying for the hotel on arrival the next day. We then went to sit in the lobby whilst we waited for the train. Whilst we were sat there, a woman started taking pictures/recording us from across the room (not uncommon as a tall white man in China). It's not meant maliciously, but was making us uncomfortable. After making it clear to the woman I wasn't happy being filmed, I went to the front desk to see if they could politely ask her to stop. Here I was told that not only would they not help, but I had to leave as the lobby was not included in the booking of a room, but you had to pay for a drink to sit there. It isn't overly expensive, but the idea that you have to pay to sit in the lobby of a hotel you are staying at is ridiculous. I would understand if it was busy, but it is an area that easily seats 50 people, that was currently entirely empty. If you are looking for a base to stay for a short while whilst you are in Xi'an, or on a business trip, then it is good value for money. If you think there is a chance you may have to interact with the staff, then you're better off at a hostel.

Pros: 1. Easy to find. 2. The most luxurious hotel from all in our experience. 3. The free complimentary coffee-break in the day of arrival (tea, coffee, fruits, biscuits...). 4. Relatively low price for the hotel of such level. 5. Very close to the railway station, where the bus to Terracotta Army can be taken, and to the airport bus terminal. 6. A lot of cheap eateries nearby.

Cons: 1. The view from the window was not very good. Maybe it's the reason of the relatively low price :) 2. Some problems with WiFi in the room.

Pros: Nice stay and the location is great. Close to the railway and the wall. The airport is a little a far out so you'll have to plan ahead as English is limited in the area.

Cons: The wifi on my mobile was horrible, but in my laptop, it ran well.

Pros: Highly recommended. Clean, 2min for train station, good breakfast

Cons: All ok

Pros: Just next to the railway station (not the high speed one) and the buses to the Terracotta Army, and close to the subway. The city center (Drum and Bell towers, and other sightseeing places) are a relatively short walk away.

Cons: Everything seems to be a bit worn, with lack of maintenance. For example, there was a hole in our room's wallpaper. The staff tried to sell us a very expensive tour to the Terracotta Army implying that it was our only chance to see it, when you can simply take the 306 bus in the railway station next to the hotel to go there.

Pros: laundry soap, private toilet and shower, free wifi in the room, tv, ask the staff regarding the bus numbers going to terracota warriors and pagoda

Cons: the staff speaks little english, but they use the app transalator anyway no big deal