Good
6,0
Pros:
We were upgraded to a suite without asking; staff was eager to please but due to limited English skills problems arose throughout; good breakfast buffet; clean; excellent location centrally located within walking distance to bell tower, walls, Muslim quarter
Cons:
Constructive criticism : staff was efficient but due to limited English skills found it difficult to communicate. I speak English & Cantonese, the staff speaks Mandarin and very little English. If hotel wants more Western English speaking clients, hire a concierge and 1 clerk who is fluent in English.
Excellent
10,0
Pros:
The staff at the reception desk went above and beyond helping us with our needs. Being from the States, we found it a bit difficult with getting transportation. The staff resolved these issues for us. This hotel is in a great location. It is very clean and comfortable. Book here if you are staying in Xi'an. Additional comment: If you are going to Xi'an to see the Terra Cotta Soldiers, plan to stay in Xi'an a day or two more. This is a great city with lots going on.
Excellent
9,2
Pros:
Big and clean room, very close to site seen and food street, breakfast is great, lots of variety to choose from, taste is also good, less salt less sugar, receptionist Ivy at front desk is very helpful.
Cons:
Shower head water too weak
Excellent
10,0
Pros:
Language is an issue
Excellent
10,0
Pros:
Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.
Excellent
10,0
Pros:
Clean comfortable rooms in excellent location
Cons:
Nothing to dislike
Good
7,7
Pros:
Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.
Cons:
Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.