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|Distance to city centre||1,1 km|
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We arrived, nobody was to be seen. We got our key's by pressing the bell and someone gave us a code to open a box with our room keys. Going upstairs, our room was stinking hot. There was no one at the reception, so I rang the bell and asked if it's possible to get a fan, just to be told I can't help you, you have to ask the house lady the next morning. So we had to sit in the room, open the windows and room door to get some fresh air into the room. We also closed the blind on the sunny side to keep the heat out. That should have been done by personnel before guests arrive. Then we tried to connect with the internet. Another disappointment. No internet in the room, just in the staircase half way down the steps. Asking for it the next day at breakfast time, we got an apology and they'll fix this. Just to be disappointed again, the second day it even didn't work at the staircase and talking to the girls the next day at breakfast time again we've been told they have trouble with it for some time. This is not acceptable in this times, especially for international travelers who are away from home for a long time. The second day so, we got a fan to cool our room down, would have appreciated it if we ciuld have got it at our arrival. My partner wrote them an email about our troubles while we still hat wifi the first day, just to be told it's new to them about the wifi, while the personnel told us differently. They should clear up their act before they rent out the rooms and not advertise what they can't deliver.
I liked the breakfast.
More room for luggages. A Real reception with key handling in stead of key box and telephone call in German
delicious clean food... one of the most beautiful places ive ever been
It was clean and provided all the necessary amenities for a short stay. Location was a 10-15 minute level walk into town. Car parking was possible on site.
We were held up on our journey for 3 hours by a traffic jam on the motorway. We tried to telephone the hotel once we realised we would arrive after the reception had closed. The telephone number given on the paperwork could not be accessed on a mobile phone and when we finally got to a payphone this did not connect either. Thankfully we were able to contact someone when we got there at 10pm. This needs to be investigated as it is useless giving a contact number you cannot reach.
A stay at REGIOHOTEL Pfälzer Hof Wernigerode places you in the heart of Wernigerode, within a 5-minute drive of Wernigerode Town Hall and Museum of Aviation and Technology. Featured amenities include express check-in and complimentary newspapers in the lobby. Free self parking is available onsite.
based on 611 reviews
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Reviews about Regiohotel Pfälzer Hof Wernigerode
Most popular landmarks
- Museum of resin 1,2 km
- Wernigerode Town Hall 1,3 km
- Wernigerode Marketplace 1,3 km
- Museum of aviation and technique 1,3 km
- Buergerpark 1,7 km
- Castle Wernigerode 1,8 km
|Wernigerode Westerntor||1,1 km|