Regiohotel Pfälzer Hof Wernigerode

We arrived, nobody was to be seen. We got our key's by pressing the bell and someone gave us a code to open a box with our room keys. Going upstairs, our room was stinking hot. There was no one at the reception, so I rang the bell and asked if it's possible to get a fan, just to be told I can't help you, you have to ask the house lady the next morning. So we had to sit in the room, open the windows and room door to get some fresh air into the room. We also closed the blind on the sunny side to keep the heat out. That should have been done by personnel before guests arrive. Then we tried to connect with the internet. Another disappointment. No internet in the room, just in the staircase half way down the steps. Asking for it the next day at breakfast time, we got an apology and they'll fix this. Just to be disappointed again, the second day it even didn't work at the staircase and talking to the girls the next day at breakfast time again we've been told they have trouble with it for some time. This is not acceptable in this times, especially for international travelers who are away from home for a long time. The second day so, we got a fan to cool our room down, would have appreciated it if we ciuld have got it at our arrival. My partner wrote them an email about our troubles while we still hat wifi the first day, just to be told it's new to them about the wifi, while the personnel told us differently. They should clear up their act before they rent out the rooms and not advertise what they can't deliver.