8,0 Very Good
Pros:Front desk guy was professional, friendly and thorough.
Cons:Those underground drop-off locations are always a little dicey.
8,8 Very Good
Pros:Staff was good, location was good, parking for my vehicle was available and reasonably priced. The vehicle was in perfect condition and the late drop provision was very easy.
Cons:I reserved a minivan very specifically, because I needed that size of vehicle. When I picked it up though, they did not have any minivans at all. They said my options were either a Suburban or a Ford Flex. I reserved a van because I needed a van. It didn’t really work that well, but we made do.
Pros:Car was ready when required, well prepared. Staff were great. On return also very helpful. No issues at all!
8,0 Very Good
Pros:First class always.
Cons:Counter lady a bit of an attitude but we all have off days. They are better left at home though.
Pros:unfortunately I don't have the name of the agent but was this ever a great, fast and pleasant experience and I got a great car - Ford Fusion- incl GPS awesome!!!
Pros:It was all a positive experience.
Cons:There is nothing that I could identify as needing improvement.
Pros:Staff was helpful and pleasant
Cons:Every thing went well
Pros:Great staff. Awesome SUV.
Pros:everything on time and as expected however... the new electronic "agreement" seems pretty sketchy, no hard copy for the customer... could easily be changed on their side cant fit all the negatives into the better part, oops
Cons:first off, the guy who i picked up the car from straight up lied to me saying gas from them would be 2.15/liter if i dropped it off empty, saying its below market price, great deal, no extra fees... wow sounds very nice... i looked closer at the electronic agreement, nope, almost 3.00/liter....
Pros:Staff were efficient and friendly. The rental pick up and drop off was quick and easy. Great value for the money.
Cons:Only issue was the exterior of rental vehicle was not clean when picked up.
8,4 Very Good
Pros:nice car, friendly staff
Cons:had to wait 1.5 hours (past closing time...) for a car, because other renter was 3.5 hours late returning the vehicle. Seemed like a lack of communication, but not sure if one person was just blaming other for the situation... I was offered a small discount for the trouble.
Pros:Friendly staff, excellent location, nice comfortable vehicle.
Cons:A little difficult to return the vehicle due to one way roads not easily maneuverable but on the 2nd go-around we figured out how to get into the lot and through the road construction. Nice staff, but they really scrutinize the vehicle so take pictures before you drive off the lot.
Cons:Damage check when returning felt like a criminal investigation. It ended up fine, but seemed like they were really trying to find insignificant damage to hold you accountable for. They also shadily dodged questions about the gas fill up requirements.
Pros:The whole experience was awful, I will never use national car rentals again.
Cons:The customer service and management
8,4 Very Good
Pros:Car was clean.
Cons:This office has a weird after hours dropoff policy: you are "responsible for the car" even when you drop the keys off in their lock box. In short: you're responsible for any damage even after you "return" the car until they have someone process your return.
Pros:The flexibility of 'drop-off locations' is what I appreciate. Other companies charge an additional amount if the car is dropped off at a location that is different from the locations where the car was picked up. National does not and there are several lots in the Greater Victoria area to use.
Cons:The $300 deposit required when the car is picked up was a surprise. It is meant to cover outstanding claims (like parking or speeding tickets) and is becoming the standard for all rental companies, but it was still an unexpected surprise and should have been stated up front when the car was booked.