10.0 ExcellentApr 23 2022
The agent at the rental counter was super friendly and helpful. We had to change our pick up and drop off times and she gave us no trouble at all.
2.0 MediocreApr 10 2022
The car was nice, except for the fact that I found a full box of diabetic needles in the back seat. My grand daughter was back there, and I hate to think of what could have happened if I had not gotten the box away from her! Clearly the car had NOT been cleaned properly since who knows when. This is NOT what you expect from a rental car company! I wanted to get at least a partial refund for this when I dropped if off, but there was NO ONE at the kiosk, so all I could do was fill in the paperwork, and drop off the keys. Not at all impressed. I will NOT use Avis again, as I could not be less impressed with the "service."
10.0 ExcellentApr 5 2022
Pick up and drop off were ok. Car was perfect, but sometimes the gps-screen would dim in daylight and make it impossible to follow. Gps proved itself essential, though!
2.0 MediocreMar 3 2022
Great car: Nissan Sentra. Easy to drive, safe, comfortable, very clean. Very expensive though. Advertised at one price, and paid more that advertised price. TERRIBLE SERVICE at pick-up and drop-off. At pick-up: representative gave absolutely no explanation about the car, didn't even ask if I knew about how the car worked, how the key worked, etc., didn't seem to know about the car, not helpful at all, I felt like I was disturbing him, that my questions were stupid. Wasn't clear in explaining where the AVIS parking lot was located. It was like I was supposed to know everything, as if I had been renting cars my whole life. Absolutely no service manners, not amiable. Drop-off: (Not the same representative) Was on the phone with someone else the whole time he was serving me (actually, we can't all it "serving"), hardly looked at me, almost treated me as a thing rather than person, let alone an important client. After this experience it was clear to me that I would never rent from AVIS again.
8.0 ExcellentFeb 15 2022
Staff was friendly. Rates were a bit higher than I had hoped for.
10.0 ExcellentNov 17 2021
Excellent customer service both picking up and dropping off. Easiest rental experience I’ve had.
10.0 ExcellentSep 24 2021
Great price great car, great staff
5.9 OkaySep 16 2021
Only 1 person at counter to serve a line up of customers so it took quite a while to get served. The car was a fully equipped new Elantra. Loved the car.
7.9 GoodAug 19 2021
Check in and out were good. Car rental rates are exorbitant. The choices at the YYJ airport were limited, so we had little choice. I paid 50% less at the Honolulu airport.
10.0 ExcellentAug 26 2020