Book U-Save hire cars in San Juan

San Juan, Puerto Rico
Sep 29 — Oct 6
San Juan, Puerto Rico
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and the car was brand new."(in 4 reviews)

Cons

" with this company."(in 3 reviews)
"No 45 in line!"(in 4 reviews)
"Not actually located at ."(in 5 reviews)

Reviews for U-Save in San Juan

Overall rating3.7 MediocreBased on 20 reviews
Cleanliness
4.1
Comfort
4.2
Overall
3.7
Pick-up/Drop-off
3.4
Value for money
3.5

Recent reviews

Traveller rating
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3.6
Roadside service charge scamCons:Roadside service charge wasn't included in my quote when I reserved from Kayak. Don't know if this screw-up was Kayak's fault or their, but I don't care. I didn't sign up for roadside service, it's included in my insurance and I denied theirs. I was told it was "legally required" in Puerto Rico. Nowhere else in the US is there a "mandatory road-side service" fee, that's completely ridiculous and an insult to my intelligence. It was just $5/day. Looks like others got scammed a lot harder with this company, so I guess I can't complain too much. Do your research, don't skimp, just go with a real car rental company and don't bother with Kayak if they can't even guarantee you the real price after all taxes and fees.Reviewed Apr 19 2016
review fromkayak
3.6
Cons:The manager of the U Save was extremely rude and unprofessional. Other staff were more reasonable, but were unable to help since he was their boss. Additionally, a lot of hidden fees, but the time you buy their liability insurance (for PR) and the auto toll pass (which is necessary if you leave San Juan) the car rental was double the price quoted. Additionally, it took my over 1.5 hour to get a car and go.companies themselves. Furthermore, the car rental company was upset that I had booked through Kayak and not directly through them- the fact was thrown in my face as an accusation. Terrible experience all around.Reviewed Feb 17 2016
review fromkayak
5.2
Not worth the SavingsPros:Car was fine. Pretty cheap.Cons:Not actually located at airport. Take a shuttle to office near the airport. Very inconvenient. Not well staffed. Lots of waiting. Even when returning car. No streamlined dropoff like most airport rentals. Walk into busy office. Try and get staff attention. They take my keys to the guy outside to do an inspection. This same guy is also getting people their cars they just rented - so he is busy. He brings back inspection card. I return to office for completion of paperwork. VEry slow and annoying when you are trying to catch a flight home. I will happily pay a few dollars more per day for the better name brand rentals with offices at the airport.Reviewed Mar 9 2016
review fromkayak
2.0
They did not have the carCons:Our flight was a few hours late and when we got to the rental location, the car they had for us was gone. We had to start all over with another company.Reviewed Jan 29 2016
review fromkayak
5.2
Too much money for the carPros:It was a gas saverCons:The car color, was too small for a car rental, and not qorth all the moneyReviewed Feb 28 2016
review fromkayak
2.0
U-Save, U-Suffer!Pros:We liked the van ride from and back to the airport, which was a separate contractor, who did not work for U-Save.Cons:The rental office was unpleasant, with inadequate lighting and seating. The two male clerks were slow; one having a heated, extended discussion with two young men about their credit card, and the other flirting with an attractive woman. There were disputes with the three people ahead of me in line. A half hour later, when it was my turn, the clerk demanded my insurance verification, and we had to call my insurance agent to have it faxed on the spot. Then I questioned an additional charge for a toll stickler for highways in Puerto Rico and whether I needed to take the extra insurance, and the clerk became angry and said, "I'm not renting a car to you," and told us to leave. So, we went back to the airport, and took a van (our third van ride) to Dollar Rent-A-Car, which worked normally. We did need the toll sticker and extra insurance, but they were cheaper at Dollar. We wasted the first two hours of our vacation with U-Save. Don't do it! (The title of this review was proposed by the person in line ahead of me.)Reviewed Jan 14 2016
review fromkayak
2.0
DO NOT USE USAVE- PRICE IS A LIECons:Horrible experience with this company. I made a reservation online for $104 and was originally very happy with this price. We arrived at the airport and waited for over 30 minutes for a shuttle while watching shuttles for other rental car companies go by 3-4 times each. USAVE San Juan, PR is just one guy at a desk in the corner of a tiny office in a strip mall. The guy driving the shuttle dropped one of our bags and broke something. Then we get to the guy behind the counter and he tells us smugly that the rental is actually going to be triple the price. There are multiple hidden fees that he would not explain to us. He said we had to pay for insurance, even though we had proof our insurance company covered rental cars in Puerto Rico. Insurance was going to be over $100 alone. Everyone in the shuttle with us left with the same problems- nobody actually got a rental from USAVE. I watched the guy behind the counter made several people cry because he was so rude. I have no idea how they stay in business other than the fact they still charged my credit card for the reservation. I am disputing this charge now. This company's business is a classic bait and switch- they get people coming after a long day of traveling, stuck away from the airport or any other place, and then force increased fees. Please do not make a reservation at this company- for your sake and so maybe they will eventually go out of business! The price is a lie, and so is the fact you need to buy their insurance to get a rental. No one else we talked to in Puerto Rico had this problem. You legally have the choice to waive their extra insurance. What USAVE is doing is illegal and they should be put out of business.Reviewed Jan 17 2016
review fromkayak
2.0
Cons:Usave is terrible! A lot of hidden fees and awful customer service. The guy didn't even know the number to the customer care of usave. Don't be fooled by the low price! They get you on the hidden fees that you don't see on the kayak site! F-Reviewed Apr 16 2016
review fromkayak
10.0
Pros:Friendly people, easy rental and return process.Reviewed Apr 9 2016
review fromkayak
2.0
A terrible experience!Cons:I got a car full of scratches from them. When I returned the car, they showed us a scrach on the car saying we should pay 500 dollars for the damage, but actually I drove the car very carefully, never got any accident! We were in a hurry to catch the flight so could not spend time to argue. I came back and wrote several emails to them, they had no response at all.Reviewed Dec 14 2015
review fromkayak
2.0
Not traveler friendlyCons:U-save car rental cancelled my reservation because I was late to pick up the vehicle. I was late by 3 hours. They said that they have a two hour late window from your designated pick up time, however their email did not disclose this. What if a traveler has a flight delay?Reviewed Feb 21 2016
review fromkayak
2.0
Cons:The car was unreliable and unsafe they didn't want to give me my money back I had to call the corporate office and rent another car from another rental agencyReviewed Jun 1 2016
review fromkayak

Where can I find U-Save hire cars in San Juan?

Urb Valencia, U-Save car hires

Address

Urb Valencia

Phone

+1 787 253 4008

Good to know

Most popular location

Urb Valencia

Most popular car type

Economy

Top tips for hiring a car from U-Save in San Juan

  • Economy car hires from U-Save in San Juan are around 39% cheaper than other car types, on average

FAQs about hiring a car from U-Save in San Juan

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from U-Save in San Juan.

  • U-Save has 1 car hire location in San Juan. Take a look at our U-Save hire location map to find the best car hires near you.

  • Yes

  • No (according to our data)