Car hire at San Juan Luis Munoz Marin Intl Airport

Car hire at San Juan Luis Munoz Marin Intl Airport

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San Juan, Puerto Rico - Luis Munoz Marin Intl
May 30 — Jun 6
Same drop-off
San Juan, Puerto Rico - Luis Munoz Marin Intl
Mon 30/5
Noon
Mon 6/6
Noon
Driver's age:

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San Juan Luis Munoz Marin Intl Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
9.2 Excellent (273 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Alamo
Locations in San Juan Luis Munoz Marin Intl Airport
  • 9.1
  • 9.3
  • 9.2
  • 9.4
  • 8.9
Recent reviews
10.0 ExcellentMay 12 2022
Súper !
4.0 OkayJan 8 2022
bad gave me a very bad car with bad tires and could have a fatal accident for that very reason
10.0 ExcellentDec 30 2021
Car was ready, clean and we were on the road fast.
10.0 ExcellentDec 16 2021
Car smelled of cigarettes
2.0 MediocreOct 23 2021
The car was filthy, was not filled with gas but was expected to be returned as such, and car seat was disgusting, had to buy one from Walmart as it was that bad. Usually when I've rented before in other places locations I have not had these issues. Staff was friendly and attentive.
10.0 ExcellentSep 7 2021
A very comfortable Hyundai Tucson! Small, compact, with a nice size storage area for 4 people & much luggage!!! I was disappointed that both self checkin kiosks were not functioning at San Juan, PR airport. And where I booked the rental…I had read & was under the impression that all 4 of us could drive at no extra cost. But no…only 2 of us could drive and the extra driver was $10 a day extra. Not major but disappointing.
3.9 MediocreSep 6 2021
Everyone was friendly and the drop off was really easy, but they charged us over $100 more than we were quoted on Kayak.
5.9 OkaySep 1 2021
The price is absolutely outrageous
7.9 GoodAug 8 2021
mui bien
7.9 GoodJul 27 2021
The previous user apparently was smoking and on the beach. The smell of cigarettes and the sand on the carpet was noticed.
Rated no. 2
Enterprise
8.9 Excellent (105 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Enterprise
Locations in San Juan Luis Munoz Marin Intl Airport
  • 8.9
  • 8.9
  • 8.9
  • 9
  • 8.7
Recent reviews
10.0 ExcellentApr 27 2022
Great company no surprises at the counter and great staff!
4.0 OkayApr 10 2022
As I received the car it smelled a little weird, figured it was the cleaner used. As I got further into my trip the following day it smelled worst. There was no power in PR my whole trip but 6 a Hours into my trip and 6 hours before my trip ended. I HAD to spend a lot of time in the car. Unable to reach the ponce enterprise center. Was told I had to speak to them in reference to car rental. Because of the power outage my flight back was canceled and I needed to extend till 4am April 10,2022. Since no available contact in Ponce I was unable to let them know my circumstances. .
10.0 ExcellentMar 27 2022
The pickup and drop off were quick and easy
10.0 ExcellentMar 14 2022
The staff in San Juan and Rico grande (where we dropped the car off) were polite and helpful. We were not able to drop the car off in fajardo as planned because the office was closed on Sunday. We spent an hour driving to the next available drop off. Once there staff were easy to work with. We spent additional money getting to the ferry for the next part of our trip
10.0 ExcellentFeb 22 2022
Went at 11 at night Was there 15 min max. Convenient and good travels!! Can’t go wrong with Enterprise
10.0 ExcellentJan 21 2022
Pickup and dropoff was very easy. The one thing that could have been better is that there was no windshield wiper fluid and I didn't know until I went to use it. Luckily I had some bottled water in the trunk that I was able to use to clean the front windshield and continue on my way.
10.0 ExcellentJan 10 2022
Process worked smoothly and conveniently.
10.0 ExcellentJan 1 2022
Easy and quick
8.0 ExcellentDec 28 2021
What could be better is communication among parties, when customers request a certain type of vehicle. That’s what the customer should receive without any frustration. Otherwise we were happy with the rental and the employees were great people. Thanks you! Luz
10.0 ExcellentNov 18 2021
Enterprise pickup and drop-off at LMM couldn’t have been easier.
Rated no. 3
Ace
7.4 Good (128 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Ace
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.5
  • 7.6
  • 7.5
  • 7.2
  • 7.3
Recent reviews
4.0 OkayApr 20 2022
They like to make you pay for extras like the insurance and the Sunpass. Everywhere else I’ve rented accepts Amex car rental policy but they said Puerto Rico does not. Almost did not accept my personal car insurance either. If you do not show them your policy, they will not let you decline the insurance.
6.0 GoodApr 1 2022
Very expensive rate for a small car. The first car I rented was damage.
10.0 ExcellentMar 30 2022
Great customer service, provided by Jorge.
2.0 MediocreMar 27 2022
Expensive with lots of ridiculous fees not included in pricing on kayak
10.0 ExcellentMar 14 2022
The car will be better condition and clean
4.0 OkayFeb 20 2022
Everything was ok.
8.0 ExcellentJan 25 2022
The car itself was good. Picking it up took so long. I feel like it shouldn’t have taken so long.
10.0 ExcellentJan 22 2022
Favorite off site car rent near San Juan Airport
10.0 ExcellentJan 19 2022
Pros: Great value for the money Car was clean Shuttle to take you to/from the airport Open 24 hours a day Cons: The line is always long and very SLOW moving-so many people get to the front of the line and have to look for their license or insurance card. Many times I’ve been waiting in line and the customers are standing there calling their insurance company-literally I’ve been there when they are on hold with the insurance co. For more than 10 minutes. Anyhow-the employee should ask them to step aside and come back when they have all of their ducks in a row. But no-the employee stands there waiting 🙄
6.0 GoodDec 30 2021
The car rental I had had not 1 but 2 spares and I was told it was safe to drive because they didn’t have anything else.
Rated no. 4
Thrifty
7.3 Good (114 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Thrifty
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.8
  • 7.6
  • 7.2
  • 7.1
  • 7.2
Recent reviews
6.0 GoodJan 6 2022
The Thrifty counter at the airport was closed so we picked up from Hertz. Simple enough. The car was adequate, but the key fob rarely worked and it was frustrating to have to manually open the doors. We were only given one key and the key ring was braided metal with a loose piece that pricked my finger several times. The Corolla may also need brake work as they vibrate when pressed on downhill sections of the highway.
2.0 MediocreJan 2 2022
Received unexplained charges, check in was slow, was turned away from the return point and told to go elsewhere.
2.0 MediocreNov 20 2021
Terrible customer service. The morning we had to catch a plane home the car wouldn’t start. We got a cab to the airport. I dropped the keys off to thrifty and they charged me over two thousand dollars without explaining anything. They could not have been ruder or less accommodating. After calling their support number I was hung up on once and the second woman was nice but couldn’t help at all. I will never do business with them again.
6.0 GoodNov 8 2021
What I didn't like? The price was not the price I received by Kayak.
8.0 ExcellentOct 20 2021
Their charge of $11.99 per day for then usage of the toll card is an absolute rip off. And one does not have an option. Check in was also slow. Only one employee at counter.
10.0 ExcellentOct 20 2021
Very good service and fast
1.9 HorribleSep 23 2021
The car was clean. The staff could have been nicer more respectful. If I rent and pay for a full sized suv I should have received a full sized suv not a compact suv. I was charged the same price for a compact suv when that’s not what I reserved .
1.9 HorribleJul 29 2021
Our flight was delayed and when we arrived after 10 pm. Thrifty had closed for the night. The other agencies were still open but had no cars. Told to come back at 6 AM, so had to rent a hotel room. Came back just before 6. Found the agent. Said there was no car available and that the reservation was canceled. She was annoyed that I wasn’t aware that I needed to call the agency when I knew about the delay. After fruitless back and forth with her and the manager. We regrouped and used a local agency. More expensive for fewer days, plus cost of hotel room. Not very sympathetic agents. I assume because they know their policy sucks and that there hours are unreasonable.
10.0 ExcellentJul 27 2021
Everything was easy
4.0 OkayJun 15 2021
NothingMy rental price tripled because I need the vehicle for a shorter amount of time.
Rated no. 5
Payless
6.8 Good (349 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Payless
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.2
  • 7.2
  • 6.7
  • 6.5
  • 6.7
Recent reviews
2.0 MediocreMar 17 2022
They did not keep our cars even though we called them and told them our flight was delayed
2.0 MediocreMar 16 2022
Your reservation will be cancelled if you are more than 1 hour late. If your plane is late, you must call and tell them to “roll your reservation”. I called when my plane was late but apparently didn’t use the magic word. My reservation was then canceled. While I did end up having a car for the weekend. It was not without a lot of calories burned. I feel that Kayak could have better represented the booking. I thought I had paid for a car.
2.0 MediocreMar 15 2022
Price on Kayak did not reflect insurance or accurate fees. Price was double what I was shown.
10.0 ExcellentMar 12 2022
Obviously the price and the clerk who assist me.
5.9 OkaySep 6 2021
I liked the price for the amount of days I spent on trip. I did not like the amount of hold they put on the account.
5.9 OkaySep 3 2021
It would be great if I know that I could end up spending an extra 375$ Between liability insurance (when I already bought a policy on the website) and deposit, way before I’m standing at the counter.
1.9 HorribleJun 24 2021
The only thing that was not easy and convenient was the drop off. Vehicle had low tire pressure light on. Waited two hours to get attended. Reservation was book for $500 time at pick up jump up to $700.
2.0 MediocreJun 18 2021
Nothing. They didn't answer the phone. Advertised they were open 24/7, but their location was closed when we arrived. We were forced to rent from another rental car company on the spot.Do not trust Payless. Rent your vehicle from a trusted brand
2.0 MediocreApr 12 2021
The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.
5.6 OkayMar 27 2020
PriceHad to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
Rated no. 6
Budget
6.4 Good (111 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Budget
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.8
  • 7
  • 6.3
  • 6.3
  • 6.5
Recent reviews
8.0 ExcellentApr 24 2022
Long lines at San Juan Puerto Rico airport to get car. Handled well a parking fine I received.
4.0 OkayMar 28 2022
Customer service
10.0 ExcellentFeb 28 2022
Everything is good I call few time no answer the phone when pick up the car is have crash and passengers side y no answer the phone I no want charge for this when pick up the car the crash is dear
2.0 MediocreFeb 19 2022
I got a flat tire. Was on side of road for hours n changed it myself. You pay double the price of car for protection and then it’s worthless
8.0 ExcellentFeb 6 2022
Understaffed, so waited >1hr to get car. Budget was the only rental co with any remaining cars, and there were just way too many people for them to process. From that point forward everything was great, though. Car was perfect for our purposes. No issues, easy return. Would rent from them again
2.0 MediocreJan 10 2022
The customer service rep was great. She was polite and helpful even though she faced a long line that ran out the door of the car rental depot in SJU. I stood in line for over an hour and a half to receive my vehicle. The vehicle had major collision damage on the driver side rear of the car. It had major dents and dings throughout the vehicle. The shocks were also in terrible shape and made horrendous noises at the slightest movement. I understand this is Puerto Rico. The roads and other drivers make operating a vehicle tough. But this car was in need of both cosmetic and structural repair. It was also filthy and smelled of mold. I didn’t ask for another car because this one worker had a line of at least 50 customers. And I didn’t feel like waiting in that line again. I hope Budget reads this and gets her help.
10.0 ExcellentNov 11 2021
Loved that they did not push random car insurances and made me feel bad with guilt declining some extras. Other car rental companies pushes you to have their insurances and other stuff that is not really needed. I would only suggest to make it more visible and more clear that they will have some $200 on hold even when you are 25+ years old and use a credit card. The counter only said they would need some money on hols for Debit card and younger drivers. I was able to have enough funds; but be aware to have that amount or more for the tolls as well.
2.0 MediocreNov 9 2021
There were no cars available when I went to pickup and no one bothered to call me in advance and let me know.
5.9 OkaySep 9 2021
I paid more than the estimate of your website
5.9 OkayAug 30 2021
The car was dirty inside and outside. I got carseats They were disgusting. Really horrible service at the line they only had 1 person check in cars. Really bad
Rated no. 7
Sixt
6 Good (131 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Sixt
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.7
  • 6.4
  • 5.9
  • 5.6
  • 5.8
Recent reviews
8.0 ExcellentApr 25 2022
It was very expensive.
8.0 ExcellentApr 17 2022
When we arrived at the airport around noon, the shuttle appeared quickly right after we picked up our bags. We did not wait for long at the car pickup counter, the checkin process was standard, the only extra thing I had to show was the portion of my car insurance that expressly says Puerto Rico is a part of the covered territories, so we did not have to take additional insurance. The car we got was new and in good condition. In the morning of our flight back, we arrived at the car rental return with about 50 minutes left before departure due to a GPS error, the return was processed very quickly without any issue and the shuttle took us to the terminal immediately so we were on time check in bags and boarding the airplane. Overall it was a positive experience —especially after reading so many negative experiences on various of can rentals in PR. The rental counter did not sell us things we did not need; one thing I suggest renters to get is the enabling of the road toll system at a few dollars a day, as the main roads have electronic toll collections and often don’t give you other payment options.
10.0 ExcellentApr 13 2022
fast efficient and convenient -- great service
2.0 MediocreMar 27 2022
We reserved a minivan for a family of 6 with luggage. They didn't have the van and didn't really care. It was like that episode of Seinfeld. They provided a small SUV and it took FOREVER! Also, they are NOT located directly at the airport as was stated, rather they are a shuttle ride away. Not the end of the world, but added a few hours on each end of our trip and was totally unexpected. They know once you are there, they have you at their mercy. Spend the extra $$$ and get a real car rental from a legitimate company on the airport grounds.
10.0 ExcellentMar 27 2022
N/a
2.0 MediocreMar 20 2022
Kayak and Six gave me a false quote.When I got there, they added mandatory fees & charges that were not mentioned in quote, yet again, they are mandatory & not optional. Also, neither site has updated physical address for Sixt airport location. Actual location is further from airport then what is advertised. When I reached out to kayak, they told me to deal with Sixt, Sixt said it is what it is. They both told me some one would call me back, yet neither did. Expedia has always resolved my issues, so won’t be dealing with either companies anymore, unless they both reach out and correct this problem.
10.0 ExcellentMar 14 2022
Sixt San Juan is the best rental company.
8.0 ExcellentMar 7 2022
It didn't seem like they were truthful regarding tolls. Sold me on a pass saying I'd be charged extra and there were no booths to pay cash/card but as we drove it appeared there were booths. I think they got some extra money out of me with that ruse.
8.0 ExcellentMar 6 2022
They may have charged me twice for the insurance and toll, ePass)
2.0 MediocreFeb 26 2022
Mess of a facility. Much better off renting at a site at the airport.
Rated no. 8
Dollar
5.9 Okay (174 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Dollar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.4
  • 6.3
  • 5.7
  • 5.7
  • 5.5
Recent reviews
2.0 MediocreJan 8 2022
Impossible to use my own insurance wasted my time and I ended up getting a car from Enterprise
4.0 OkayDec 30 2021
1. It's not *at* the airport, so you need to take a 10 minute shuttle. 2. Shuttle appears regularly and was comfy and A/C'd. 3. They hard-sell you additional insurance and EZPass daily charges at checkout. It ended up adding about 20% to our total which completely negated going for an "off-airport" place. I *knew* I should have been more forceful, but the attendant was asking for my full policy papers and there was a line behind me and I had just come off a long flight, so they count on you just giving up. Grrrrr.
6.0 GoodDec 20 2021
I liked that there was an upgraded in my vehicle since they had me waiting for over an hour before I was picked up at the airport. I liked that a ticket was removed which I did not know of having knowledge of for crossing a private bridge. However, I did not like that the windshield pump was damaged and all the windshield fluid was gone. When I bought some if drained quickly because of damaged to the container. This added stress to the trip specially during rainy days. The windshield had a glare that made it difficult to drive even after several cleanings with soap and water. The wipers were not working properly.
2.0 MediocreDec 19 2021
Wait times are extremely horrible for them to tell me no we cannot rent u a car customer service at desk was really rude
10.0 ExcellentNov 16 2021
Great car
6.0 GoodNov 16 2021
Was able to pick up at the airport. So very convenient. Pick up could be faster and friendlier.
8.0 ExcellentNov 11 2021
Overall I had a great experience but there wasn't any communication or signage about how to catch the shuttle from the airport. I didn't even know to catch a shuttle since the shuttle didn't have any signage for dollar nor were there any emails ahead of time explaining this. I had to ask a representative from another rental company what to do. I called them on the phone and they confirmed the information I received.
4.0 OkayOct 19 2021
Business cancelled reservation because of delayed flight / arrival time so no vehicle available. Business then upsold to next tier vehicle in essence doubling the booking price.
4.0 OkayOct 18 2021
My final costs ended up being nearly double my quote, and they were very rude. I'll never rent through them again.
7.9 GoodOct 10 2021
Clearer directions for pick up from airport. Took a while to figure out pick up point. Also local tax not included at time of booking. Was charged extra for this when picking up car.
Rated no. 9
E-Z Rent-A-Car
5.7 Okay (199 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
E-Z Rent-A-Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.1
  • 6.1
  • 5.4
  • 5.3
  • 5.5
Recent reviews
2.0 MediocreMar 17 2020
Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCar was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d
2.0 MediocreFeb 17 2020
NothingWill never go there again
3.2 MediocreFeb 3 2020
Nothing. Don’t come here.The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.
5.6 OkayJan 30 2020
Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.
5.2 OkayJan 28 2020
Not really
6.0 GoodJan 7 2020
The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
4.0 OkayJan 5 2020
Abrupt counter help. Slow and somewhat chaotic process for pick up.
3.6 MediocreJan 2 2020
Easy to return if you drop off early in the morning (around/before 8 am).Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
10.0 ExcellentJan 1 2020
Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
8.4 ExcellentDec 29 2019
They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Rated no. 10
Routes Car & Truck Rentals
3.7 Mediocre (226 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Routes Car & Truck Rentals
Locations in San Juan Luis Munoz Marin Intl Airport
  • 4.6
  • 4.4
  • 3.7
  • 3.4
  • 3.7
Recent reviews
2.0 MediocreMay 21 2022
Beware of hidden fees. Amount paid was $29 higher than estimate provided on this site. When I signed contract, there were no dollar figures. It simply said a daily rate and the % for taxes and fees. I did decline all insurance. About one hour after returning car I recorded final invoice in my email abs discovered additional fees not listed on your site nor on the contract I signed. So you can’t even tell people to read the fine print because it wasn’t there .
2.0 MediocreMay 17 2022
Rude staff. Nickel & dime you with taxes, fees, and add ons. If you think the rate is $30 a day, you'll end up paying $60 a day on the final bill. Car was dirty. I won't rental here again.
4.0 OkayMay 14 2022
None
2.0 MediocreMay 12 2022
Many unexpected hidden costs.
10.0 ExcellentMay 4 2022
Very good company, pick-up didn't take too long, the car was clean and everything went smoothly.
4.0 OkayApr 30 2022
It took an hour of waiting for my car to be ready
2.0 MediocreApr 24 2022
2 hour wait to get car - after people who were there after me. Car was not clean, especially In COVID time. Got car exchanged, but they actually charged me double!! Terrible!
2.0 MediocreApr 19 2022
They did not make me aware that my reservation would be canceled after 30 minutes. They gave away my reservation to someone else. I was told this after I landed in San Juan by the shuttle driver. Very poor service and lack of effective communication.
4.0 OkayApr 1 2022
The car ran well for my roadtrip in PR. Later in my trip I had discovered the fog lights were not working, which made it difficult to see at night in the dark roads. The car looked a little beat up on the outside and inside. The odor inside the car was not the best but I cannot complain because this vehicle did its job with getting me around the island with no issues. It worked well going up and down the steep mountains and did very well on fuel.
2.0 MediocreMar 31 2022
DO NIT RENT FROM HERE! They are way too slow and the outside crew are very nasty. Gentleman from 03/29 around 11pm was a gem. But that fool, the “boss” outside managing the movement of cars and what not was an obnoxious CUNT! There’s a reason it’s so cheap.
Rated no. 11
Hertz
7.5 Good (67 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Hertz
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.9
  • 7.7
  • 7.4
  • 7.2
  • 7.4
Recent reviews
4.0 OkayMay 9 2022
I like how no one would ever take my complaint seriously. I locked the key in the car and had to find a locksmith to get it open. When I called the company, they told me the information to get local service was on the rental agreement. I explained that the rental agreement was locked in the car! To this date, I've still not heard from them.
2.0 MediocreMar 31 2022
I live in yabucoa pr. I did reservation and I when no car or van that no good
10.0 ExcellentJan 5 2022
Smooth check-in process, clean and new car for a reasonable price.
2.0 MediocreDec 22 2021
No one was there when our flight arrived. We had to go to a different rental spot to figure everything out.
10.0 ExcellentNov 10 2021
Everything was efficient and great.
1.9 HorribleSep 19 2021
Actual price 300% of what kayak showed while booking
2.0 MediocreMay 21 2021
Never got the rental! Hertz claims that kayak made the reservation without checking with them and there was no cars available. Never will use kayak again, horrible experience!Actually have a car available!
6.0 GoodApr 26 2021
Your prices
10.0 ExcellentJan 24 2020
Everything was good and professional
10.0 ExcellentDec 13 2019
They were very friendly and even came out to where we were staying to replace a key for us that was not working. Very convenient to pick and drop off the vehicle right at the airport.n/a
Rated no. 12
Europcar
7.2 Good (83 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Europcar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.2
  • 7.5
  • 7.2
  • 6.9
  • 7.1
Recent reviews
2.0 MediocreFeb 14 2022
They only accept visa or Mastercard and I only had my debit card with me because I thought I payed for it I line and they said it didn’t pay it just held my reservation since the card I used wasn’t a Mastercard or visa. So not only did I need full coverage on top of having to pay tolls and they held $400 on my debit card until I returned the vehicle. It was very unprofessional and my car was all messed up. A while in the bumper and sends and scratches on the front and back bumper. Do notttt use them!
1.9 HorribleAug 16 2021
Lamentablemente no pudimos tener el carro Perdimos la reservacion ya que el Vuelo se atrazo y llegamos tarde ya estaban cerrado.Cuando nos comunicamos con el personal de Europcar no pudieron hacer nada y estuvimos dos Dias sin carro sin poddr movernos incluso trataron a mi hija de mentirosa. No me gusto la forma de tratar al cliente.
7.9 GoodJul 24 2021
Fair deal compared to other suppliers. Convenient location. Easy in and out. Shuttle was easy to use both ways. Car was somewhat dirty and had been battered a bit considering that it was such a new car.
10.0 ExcellentMay 12 2021
Exelente
8.0 ExcellentMay 2 2021
The staff was helpful, and the car was clean.We had to wait 45 minutes before the pickup van for us.
8.0 ExcellentApr 29 2021
The workers were pleasant and the car very clean and covid protocol followed.The insurance daily rates was high. $40 per day and $250 deductible? Wow
10.0 ExcellentApr 6 2021
Friendly staff and super easy pick up and drop off.
2.0 MediocreApr 5 2021
Nothing, rude, arrogant, no help. Showed up, car had been wrecked the day before, was never called or made aware of this, left stranded outside with no help to get anywhere.Everything could have been better. I will never use europcar again for the rest of my life, and I hope no one else does either. Those people were terrible.
5.6 OkayMar 13 2020
The car worked wellI was not given any instructions on the car dropoff. There was no key dropbox and there were no instructions sent to me about the key dropoff either. We spent nearly an hour trying to call europcar and find a place to drop off the key. In the end we decided to just lock the car keys in the vehicle. Almost missed my flight too. Will never use this company again.
10.0 ExcellentJan 3 2020
Staff was very friendly. The shuttle was comfortable and all for a great price
Rated no. 13
Avis
6.5 Good (53 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Avis
Locations in San Juan Luis Munoz Marin Intl Airport
  • 7.3
  • 7
  • 6.5
  • 6.6
  • 6.3
Recent reviews
2.0 MediocreMar 22 2022
Our plane tickets were changed by the airlines due to the expected snow. (We had 8 inches.). We contacted Avis and asked them if they would hold our reservation until Sunday. We said we were willing to honor paying for seven days when we would only be using it six. They said they would try holding it 24 hours. We had a couple of conversations with them with the same answer. When we arrived in San Juan we went straight to the counter and the lady informed us that our reservation had been cancelled because of the 24 hour time frame. She said the only car left was a two passenger vehicle and we were traveling with family. Our satisfaction would be rated a “0”. We received zero help, zero consideration, and zero assistance. We didn’t change our flight but Avis sure rented our car and we are sure it was for more $$ than OUR rental would have been. So no, we will never use Avis again! Mary Gibson
2.0 MediocreMar 20 2022
Staff at pickup counter was very rude. I had ordered a 7 passenger minivan, they were trying to give me a Hyundai Santa Fe & insisting that it would be the same. Eventually gave me an old minivan with a broken key fob and a shot suspension! Very disappointed!
6.0 GoodMar 12 2022
The pick up process was terrible. We waited for over 1.5 hours in line to pick up our car that was reserved well in advance.
8.0 ExcellentFeb 24 2022
Service was good and fast.
2.0 MediocreJan 3 2022
They charged me over twice the rate that kayak quoted! Can’t trust these guys!
10.0 ExcellentDec 14 2021
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2.0 MediocreOct 25 2021
I did not like anything about this experience. The car was in horrible shape. Need better quality of cars. One of the signal lights was not working. The car smelled horrible and was dirty.
7.9 GoodOct 18 2021
N/A
3.9 MediocreOct 6 2021
Mechanically the car wobbled at speeds over 35mph. It’s was the second car we took after the first one had what appeared to be vomit in the trunk. So we pressed our luck with the wobbly wheels instead.
10.0 ExcellentSep 1 2021
That the reservation was fast online, and the car was ready. Service is good from Kayak. Thanks,
Rated no. 14
U-Save
5.6 Okay (56 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
U-Save
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.4
  • 6.3
  • 5.6
  • 5.7
  • 5.9
Recent reviews
10.0 ExcellentMay 23 2022
The employees used excellent customer service skills when I picked up the car and dropped off the car. I will definitely be using U Save Rent-A-Car again.
2.0 MediocreMay 15 2022
Had flight details. Cancelled our res while we were on a Sun Country flight with no internet access. Difficult to find direct contact info when we arrived. Agent left us stranded with no other available cars.
4.0 OkayMay 9 2022
U-Save is a complete disaster. We stood in line for 30 minutes and eventually someone came out and told us they do not have the car, but that the SIXT rental car next door did. SIXT was much better, and got us our car quickly. I'd give SIXT 5/5. Just skip U-Save. Oh and both of these places are not at the airport. You must take a shuttle, which was actually pretty easy.
2.0 MediocreMay 7 2022
never book here if you are less than one hour late to pick up the car they cancel the car and they still charge you the money for it. their staff is rude and didnt return the money for a car I never took. I will rather pay the extra for enterprise or avis than get stranded on an airport
10.0 ExcellentMay 4 2022
Great service
10.0 ExcellentApr 30 2022
Easy check in with no hidden fees. You must provide proof of collision insurance in order to waive their insurance. I was able to show them my progressive insurance policy on my phone.
10.0 ExcellentApr 18 2022
Simple pickup/drop-off processes and great customer service. Staff was very responsive and helped us in both English and Spanish.
4.0 OkayApr 16 2022
Pay for an standard suv, received a compact suv for the same price
6.0 GoodApr 13 2022
I looked for airport rentals and this facility is not at the airport. It's in a mall 8 minutes or so from the airport. After two delayed flights I had to wait 15 minutes for the shuttle and then ride another eight. There were a couple of instances in which I called the office during operating hours and there was no answer.
10.0 ExcellentApr 6 2022
They helped with a last minute car rental. Easy pick up and drop off. Convenient shuttle to the airport.
Rated no. 15
NextCar
4.3 Okay (88 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
NextCar
Locations in San Juan Luis Munoz Marin Intl Airport
  • 5.2
  • 5
  • 4.1
  • 4.4
  • 3.9
Recent reviews
8.0 ExcellentMay 10 2022
Watch out for hidden fees. Remember to bring a copy of your contract and insurance coverage.
2.0 MediocreMay 9 2022
NextCar baits and switches the price with a laundry list of fees they can neither explain nor let you opt out of, resulting in you either having to walk away and not have a car, or bite the bullet and pay their scam fees that result in more than doubling the cost of the car.
10.0 ExcellentMay 8 2022
Do not be mislead into thinking this is inside the airport (as advertised/filtered). You have to take the shuttle bus outside the airport. The shuttle time wait was reasonable, the staff are incredibly friendly and efficient which I really liked. The car was very clean inside. It was not perfect on the outside but I don't mind those things. Their price really sets them apart from the rest, and its a lot of value for the price.
8.0 ExcellentApr 16 2022
Waiting to get the car itself, was a little slow. Drop off was quick
6.0 GoodApr 13 2022
Well in my situation I didn't get paper work of the actual inspection or the pictures that they said I would receive through email, the contract couldn't be printed so it was emailed to me but the same way without any description of the vehicle being damaged or the gas being measured. Cause on return they will tell you just leave the keys in the vehicle and you are all set. People like to know that everything is all set with there rental and not to have go back home and find out extra charges on the vehicle without my concern. They felt bothered in some way when I requested my vehicle contract to be closed in the moment cause of the situation I was having with them. Other then being more attentive with the costumer service and how they do things to avoid people thinking they could get ripped off on the long run service and vehicle was good.
8.0 ExcellentMar 25 2022
There was a major staffing crisis at counter. others waited longer, our wait not that bad. The manager did a wonderful job in resolving under great stress. All this due to staffing shortages. thanks,
2.0 MediocreMar 13 2022
They list their address as the airport. That is why I picked them. I was in a hurry after getting off the plane. This is a lie. They are actually located several miles from the airport. The shuttle took over 40 minutes to arrive. The first car they gave me had the bumper hanging off of the car. When I pointed it out, they said “it’s ok, we will take pictures.” The price was more expensive than reputable companies like enterprise once they added the fees.
2.0 MediocreFeb 26 2022
Need more people working and organization would be great. There was one person doing everything and it took 2 hr to get my rental. Also it would be great to have the option to make changes in your rental trough the internet or phone and not need to be in person in the rental location.
2.0 MediocreFeb 20 2022
There was a 2 to 3 hour wait, at check in! More than 20 renters waiting outside the office for their turn to go in to pickup their car. INTOLERABLE and UNACCEPTABLE. We went elsewhere with our business.
2.0 MediocreFeb 19 2022
Don’t bother reserving a car from this company. When we arrived to collect ours which we had reserved and deposit paid for over a month, we were disappointed to find that they had no cars left and had other customers waiting outside the shop for hours for other customers to bring back their rentals before distributing them out again. The customers who had been waiting since early hours were writing down numbers on pieces of paper and handing them out to everyone to create almost a invisible line to let everyone know whose turn it was next when a rental car had arrived back at the shop. We were number 38 and they were only on number 17. We cancelled our reservation with great difficulty and reserved another car through another company
Rated no. 16
National
10 Excellent (1 review)
1 location in San Juan Luis Munoz Marin Intl Airport
National
Locations in San Juan Luis Munoz Marin Intl Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated no. 17
Economy Rent a Car
8.5 Excellent (4 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
Economy Rent a Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 9
  • 9
  • 8.5
  • 8
  • 8
Recent reviews
10.0 ExcellentFeb 25 2017
Excellent serviceTarget rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
10.0 ExcellentNov 30 2016
First car rental in Puerto RicoEconomy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
4.0 OkayOct 7 2016
insurance very expensiveinsurance very expensive
Rated no. 18
NU Car
6.2 Good (13 reviews)
1 location in San Juan Luis Munoz Marin Intl Airport
NU Car
Locations in San Juan Luis Munoz Marin Intl Airport
  • 6.9
  • 7
  • 6.2
  • 6.1
  • 5.8
Recent reviews
8.0 ExcellentFeb 22 2022
We had a lot of ants in the car that got into our food we just left for 3 hour while parked. We did not leave any food over night. Pick up and drop of takes a long time, specially if you dropping off early morning and want to take the shuttle back to the airport. I ended up getting an uber as the shuttle was very late.
6.0 GoodFeb 19 2022
Nu Car did not disclose that an additional $104 insurance fee would be required if your personal insurance coverage is for a vehicle that is 2017 or older production date. The car was functional but had clearly be ridden hard and the front glass not cleaned effectively. Rental site is further away from airport than most of the San Juan airport providers. We had chosen this provider to save money and with the undisclosed insurance requirement most of the savings were wiped out and had I known would have rented from a different provider.
2.0 MediocreFeb 3 2022
Check google reviews the place is a scam.
10.0 ExcellentJan 1 2022
Car in good shape, good price compared to others. Just check out took longer than I would have liked. Check in was great.
6.0 GoodNov 21 2021
A shit ton of hidden “fees and taxes” even though there are plenty of taxes and fees already included in the original price I was quoted. Guy at the pickup desk was a bit of a jerk. When I went to drop off there wasn’t a human in sight. I waited for 10minutes before someone appeared seemingly out of nowhere. Exceptionally crap service considering how much the rental cost.
8.0 ExcellentNov 13 2021
Rental office is not open 24 hours a day. If your flight is delayed past 11 pm, you will not be able pick up the rented car until after 5 am. Just something to consider before booking.
8.0 ExcellentNov 3 2021
Everything about the car and the process went well. We did end up confused on where to pick up the car/how to get to the rental agency. Ended up having to call the office and be told to get onto a specific shuttle with no marking from the actual agency which was a bit confusing.
2.0 MediocreJun 15 2021
I did not get the vehicle because the vehicle was not available so I am currently waiting for my credit that is taking forever.update when your vehicles are available and when they are not.
2.0 MediocreMay 2 2021
The wait and service
Bella Group LLC
1 location in San Juan Luis Munoz Marin Intl Airport
Bella Group LLC
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Classique Car Rentals
1 location in San Juan Luis Munoz Marin Intl Airport
Classique Car Rentals
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Fox Autorent
1 location in San Juan Luis Munoz Marin Intl Airport
Fox Autorent
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
GREEN MOTION
1 location in San Juan Luis Munoz Marin Intl Airport
GREEN MOTION
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
keddy by Europcar
1 location in San Juan Luis Munoz Marin Intl Airport
keddy by Europcar
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
MEXRENTACAR
1 location in San Juan Luis Munoz Marin Intl Airport
MEXRENTACAR
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Popular Auto
1 location in San Juan Luis Munoz Marin Intl Airport
Popular Auto
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Priceless
1 location in San Juan Luis Munoz Marin Intl Airport
Priceless
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Rent@Car
1 location in San Juan Luis Munoz Marin Intl Airport
Rent@Car
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
Sunnycars
1 location in San Juan Luis Munoz Marin Intl Airport
Sunnycars
Locations in San Juan Luis Munoz Marin Intl Airport
Recent reviews
2175 travellers who hired a car in San Juan Luis Munoz Marin Intl Airport gave the car agency they used an average rating of 6,6

Car rental locations at San Juan Luis Munoz Marin Intl Airport

Good to know

Most popular car type

Mini

Top tips for hiring a car at San Juan Luis Munoz Marin Intl Airport

  • When getting your car rental at San Juan Luis Munoz Marin Intl Airport (SJU), inspect your rental car before hopping in and driving off. It would be best if you kept an eye on any indicator of both interior and exterior damage. Check out for stains, rips, markings on the interior, and scratches, and dents on the exterior. Although the damages ought to have been already recorded by the rental agency, it would be helpful to be sure. If you don't, you risk being charged for damages that already existed when picking up the rental car.
  • If the insurance offered by the car rental at San Juan Luis Munoz Marin Intl Airport doesn't appeal to you, you can always opt for your credit card to cover any damages. Most major credit cards offer rental car insurance cover at no extra fee. However, you may need to double-check with your credit card provider for any restrictions on coverage. If your credit card provides a limited cover, consider getting temporary car insurance for additional coverage.
  • If you are operating on a budget, you can save some money by carrying your own driving extras. It's the small things that matter, and renting a car at San Juan Intl Airport is no exception. Packing your extras such as a child seat, GPS, or a radio will save you the additional daily cost you could pay if you had gotten them from the rental facility. Ensure the car rental agencies removes their extras from the car to avoid being charged. Nonetheless, San Juan Intl Airport offers a wide range of cheap car rental choices, guaranteeing that you don't have to break the bank when renting.
  • Returning your car rental to San Juan Intl Airport shouldn't be a daunting task. All you need is to follow the airport signage to the designated parking area for car rental agencies. However, before returning the automobile, most SJU rental agencies require you to fill up the gas tank. To save up some money, fill your gas tank at a fueling station near the airport since letting the car rental fill the difference will cost you more. You can also drop off the rental car in a different location, but a surcharge will apply.
  • Book your car hire at San Juan Luis Munoz Marin Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at San Juan Luis Munoz Marin Intl Airport