Car hire at San Juan Luis Munoz Marin Intl Airport

Driver's age: 26-65

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Cheap car hire at San Juan Airport

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Intermediate
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Standard
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People carrier
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Top tips for hiring a car at San Juan Airport

  • When getting your car rental at San Juan Luis Munoz Marin Intl Airport (SJU), inspect your rental car before hopping in and driving off. It would be best if you kept an eye on any indicator of both interior and exterior damage. Check out for stains, rips, markings on the interior, and scratches, and dents on the exterior. Although the damages ought to have been already recorded by the rental agency, it would be helpful to be sure. If you don't, you risk being charged for damages that already existed when picking up the rental car.
  • If the insurance offered by the car rental at San Juan Luis Munoz Marin Intl Airport doesn't appeal to you, you can always opt for your credit card to cover any damages. Most major credit cards offer rental car insurance cover at no extra fee. However, you may need to double-check with your credit card provider for any restrictions on coverage. If your credit card provides a limited cover, consider getting temporary car insurance for additional coverage.
  • If you are operating on a budget, you can save some money by carrying your own driving extras. It's the small things that matter, and renting a car at San Juan Intl Airport is no exception. Packing your extras such as a child seat, GPS, or a radio will save you the additional daily cost you could pay if you had gotten them from the rental facility. Ensure the car rental agencies removes their extras from the car to avoid being charged. Nonetheless, San Juan Intl Airport offers a wide range of cheap car rental choices, guaranteeing that you don't have to break the bank when renting.
  • Returning your car rental to San Juan Intl Airport shouldn't be a daunting task. All you need is to follow the airport signage to the designated parking area for car rental agencies. However, before returning the automobile, most SJU rental agencies require you to fill up the gas tank. To save up some money, fill your gas tank at a fueling station near the airport since letting the car rental fill the difference will cost you more. You can also drop off the rental car in a different location, but a surcharge will apply.
  • Book your car hire at San Juan Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at San Juan Airport

  • Is renting a car at San Juan Intl Airport worth it?

    Despite having AMA Buses serving SJU airport, getting a car rental from the airport is a handy option for exploring the island. Getting a car when visiting Puerto Rico provides you with a great advantage. Since the island is relatively small, you can easily see nearly all of it in a small space of time. It would be a pity to visit San Juan and only stay in the city due to the limited inter-town public transportation. Moreover, an SJU car rental will save you the inconvenience of struggling with heavy luggage and the delays of public transportation.

  • Can I register an extra driver for my San Juan Luis Munoz Marin Intl Airport car rental?

    Yes, you can. Based on your car rental provider at SJU, you can add a driver to your car rental when booking a reservation online or picking it up at the airport. Most car rental agencies at SJU charge an additional cost for additional drivers per day. However, your spouse may be considered an authorized driver; therefore, surcharges won't apply. Nevertheless, all additional drivers must meet the same requirements as the renter.

  • What documents do I need for a car rental at San Juan Luis Munoz Marin Intl Airport?

    To get a rental car at SJU, you will need to present a valid driver's license issued by the government. If you are a foreign renter, a valid driver's license from your country of origin that should stay valid for the rental duration is required. If your driver's license is not written in the Latin alphabet, you will need an International Driver's License.

  • What is the best car hire company at San Juan Airport?

    Based on ratings and reviews from real users on KAYAK, the best car hire companies at San Juan Airport are Alamo (9,1, 113 reviews), Enterprise Rent-A-Car (8,7, 96 reviews), and Ace (7,5, 128 reviews).

  • Which car hire companies will pick you up at San Juan Airport?

    Car hire companies that offer shuttle or pick-up services from San Juan Airport to off-airport locations include Advantage, Alamo, Avis, Budget, Dollar, Economy Rent a Car, Enterprise Rent-A-Car, Europcar, Hertz, and National.

San Juan Luis Munoz Marin Intl Airport car rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car hire booking. Learn how KAYAK collects reviews.

Alamo

9,1

Best rated

Cleanliness

8.8

Comfort

9.3

Pick-up/Drop-off

9.4

Value for money

8.5

One location in San Juan Luis Munoz Marin Intl Airport

Show locations

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport

+1 833 763 1735

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

10,0 Wonderful

Ramon L, May 2024

Standard

KAYAK
Everything was Excellent nothing to complain 4 years renting with Alamo and I love it thank you.

10,0 Wonderful

Anonymous, Jan 2024

Pick-up truck

KAYAK
Had some issues with the key fob on the far side of the island. Rental was from San Juan but the Alamo crew minimized my discomfort by switching the care at aguadilla. Thanks!

10,0 Wonderful

Anonymous, Jan 2024

Compact SUV

KAYAK
Everyone was attentive & accommodating!

10,0 Wonderful

Anonymous, Jun 2021

KAYAK
The cleaning of the car could be better and right now I’m thinking that renting a car is a little bit expensive

10,0 Wonderful

Anonymous, May 2021

KAYAK

Pros:

Easy to deliver, easy process

Cons:

Price

10,0 Wonderful

Wai Ling, May 2021

KAYAK

Pros:

the staff was very friendly and resourceful

Cons:

the wait time to pick up could have improved if there were additional customer service representatives at the desk

1 out of 14

Ace

Cleanliness

7.8

Comfort

8.0

Pick-up/Drop-off

7.4

Value for money

7.2

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

6050 Isla Verde Avenue

+1 787 728 2418

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

10,0 Wonderful

Anonymous, Nov 2024

Economy

KAYAK
Employees were courteous and knowledgeable and helpful. Car worked great!

10,0 Wonderful

Acirema, Aug 2024

Compact

KAYAK
Ok, this is the best car rental company en toa la isla. No hay mas que decir. Very liable, very upfront with prices, no hidden fees, great price for rental, service was 10/10. Will only rent cars from ACE in Isla Verde for my future visits.

10,0 Wonderful

Anonymous, Jul 2024

Intermediate

KAYAK
Car was ready. Service was amazing. Drop off was okay. The shuttle to the airport very good.

2,0 Poor

Anonymous, Apr 2024

Intermediate

KAYAK
The price was double what was quoted on kayak website. The name of the company is not ACE it’s Charlie Car Rental. Terrible customer service, the car had sand all inside of it. I had purchased insurance through kayak they made me buy an additional insurance coverage. Just all around terrible experience. I would’ve absolutely picked another company if I knew this would’ve been the outcome. You should remove them from your website.

2,0 Poor

Anonymous, Mar 2024

Economy

KAYAK
kayak was misleading. i booked the rental for sju but when i arrived the rental car company was not at the airport. very confusing. we waiting over 30min for a shuttle. then i paid much hiring than the advertised price. i wont book anything with kayak again and do the research myself to find a suitable rental car company.

6,0 Okay

Anonymous, Mar 2024

Economy

KAYAK
A lot of hidden fees jacked up the price

1 out of 28

Sixt

Cleanliness

6.9

Comfort

6.5

Pick-up/Drop-off

5.9

Value for money

5.9

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Calle Dalia, C. Begonia

+1 787 791 1991

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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2,0 Poor

LeAnne, Oct 2024

Standard SUV

KAYAK
Sixt gave us a car with an extremely loud engine, something off with transmission. They car had multiple dings which they tried to pass off as from us (but my mom took her own photos at the beginning). They also tried to tack on over $500 in additional coverages that I had already declined and tried to force my family to add them despite having coverage in place, and they added everything wrong and over charged us. Still working on a final resolution and worried about having the authorizations released. They claimed we lost the manual and registration which were in the car as well. I checked before I got out.

6,0 Okay

Krystal, May 2024

Intermediate

KAYAK
Have car shuttle available when heading to the airport after dropping off the car.

6,0 Okay

Anonymous, May 2024

Compact

KAYAK
The experience started badly, but then was corrected by a manager named Edgar. He was very gracious and professional. He quickly corrected the problem. As per their staff in general, many of them were rude, unprofessional, and unhelpful. I will honestly say that specific manager named Edgar (Edgardo) is the best asset Sixt has.

10,0 Wonderful

Marissa, Apr 2024

Compact SUV

KAYAK
Service was amazing. Very fast and efficient. Terms were clearly explained. Price was excellent.

4,0 Mediocre

Anonymous, Jan 2024

Economy

KAYAK
These people are scammers! They initially gave us a bill for over $500 for a 5 day rental. Then once the bill was scrutinized they took off $200. Then a new receipt still showed up charges. I would not use them again as they were not transparent and tried scanning us

10,0 Wonderful

Anonymous, Nov 2022

KAYAK
I called the company with an issue I had with the car, due to the streets in the area, I had another car within 1 hour of my call. I was 55 minutes from their office. Excellent service

1 out of 30

U-Save

Cleanliness

6.7

Comfort

6.8

Pick-up/Drop-off

6.3

Value for money

6.5

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Urb Valencia

+1 787 253 4008

Opening times not available

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10,0 Wonderful

Anonymous, Sept 2024

Standard SUV

KAYAK
Customer Service was excellent. Great experience

10,0 Wonderful

Sarah, Jul 2024

Standard SUV

KAYAK
The pickup was late but it was out of their control because cars were not returned on time.

8,0 Very Good

Anonymous, Jul 2024

Standard SUV

KAYAK
Is was good

4,0 Mediocre

Anonymous, Jul 2024

Standard SUV

KAYAK
At counter, poor slow service. After been pick up at airport. My experience was horrible. Vehicle schedule for 2pm. Did not get in a Vehicle to 4:35pm. Reserve an medium SUV. They tried giving me a Corolla. They said next available Vehicle would be available after 5pm. Finally offered a Jeep. Had ta hassle with counter person to offer same price. After driving couple of hours at night time. Vehicle show a roach Infection. Let them know as I return Vehicle. It did not show it matter as another person was waiting for it. Also watch out for additional charges been applied without your approval. Like PEP. It was removed after request. Will not use this rental again.

6,0 Okay

Gael, Apr 2024

Standard

KAYAK
Tires were damaged and dangerous (leaking air)

8,0 Very Good

Anonymous, Feb 2024

Compact

KAYAK
It was good. The staff was nice and helpful. The pick up took longer than expected but the drop off was very quick and easy!

1 out of 28

Payless

Cleanliness

6.6

Comfort

6.5

Pick-up/Drop-off

6.1

Value for money

5.7

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

Baldorioty De Castro Ave

+1 787 625 8880

Monday05:00 - 23:00
Tuesday05:00 - 23:00
Wednesday05:00 - 23:00
Thursday05:00 - 23:00
Friday05:00 - 23:00
Saturday05:00 - 23:00
Sunday05:00 - 23:00
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6,0 Okay

William, Oct 2024

Intermediate

KAYAK
The Payless location is small (being remodeled so messy) and not too attractive. They will require you to show proper insurance coverage (both collision/damage and 3rd party accident "SLI" coverage) which I had and brought proof from my policy, or they will pressure you into taking their insurance (which can be quite expensive). Overall the process of getting a car was fairly quick and efficient, and early morning return was also fairly quick, although we had to wait about 20 minutes for the airport shuttle to arrive.

6,0 Okay

Anonymous, Oct 2024

Intermediate SUV

KAYAK
I didn’t like that Kayak/Expedia/RentalCover.com sold me an insurance policy that Payless refuses to accept as coverage for their rental cars. Additionally, my concerns and feedback have never been acknowledged by any of those 3 entities involved in selling the policy. Most of all I cannot get my money back because neither of them will respond. AT All!

6,0 Okay

Anonymous, Oct 2024

Intermediate SUV

KAYAK
No way to figure out which shuttle to take to get there. Once there, the upsell was brutal. Gave us a car that smelled like cigarette smoke. Drop off people acted like you were bothering them to be there.

2,0 Poor

Manny, Oct 2024

Intermediate SUV

KAYAK
The car was full of roaches. The tires where all at different pressure. Tha car was stinky and dirty.

2,0 Poor

Anonymous, Sept 2024

Intermediate SUV

KAYAK
I didn't like anything about my experience.... The rental car company would not and did not honor anything that was agreed upon from your site!!! had to over pay!!

10,0 Wonderful

Anonymous, Sept 2024

Intermediate

KAYAK
Is so good

1 out of 26

Routes Car & Truck Rentals

Cleanliness

4.8

Comfort

4.8

Pick-up/Drop-off

3.8

Value for money

4.1

One location in San Juan Luis Munoz Marin Intl Airport

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Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial, Marginal Los Angeles

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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8,0 Very Good

Mike, Nov 2024

People carrier

KAYAK
Ease of pick up and drop off. Also quick shuttle service from the airport

6,0 Okay

Anonymous, Aug 2024

Full-size SUV

KAYAK
Broken and was not cleaned at all and it smelled bad

6,0 Okay

Wanda, Jul 2024

Economy

KAYAK
The overall experience was okay. The car was delivered to me without gas (empty), so I had to fill up immediately after pick-up. However, I was expected to drop it off with a full tank. The car was great. I wish the contract/receipt was delivered by email as well. I only had a hard copy of the contract that was taken from me at the time of drop-off and I had no other evidence after that of the amount of the contract. Had I know that my only copy was going to be taken away I would had an extra copy or taken a picture but there was no time for that. The attendants were cordial and friendly.

6,0 Okay

Anonymous, Jul 2024

Intermediate

KAYAK
The price I paid was different then what Kayak quoted.

2,0 Poor

Anonymous, Jun 2024

Compact SUV

KAYAK
Upon arrival, at 1am, there was no car available. I was instructed to either return at 9am or CANCEL. Families were sleeping on the floor, waiting for returned vehicles. I returned at 9am and spent three hours waiting for a car. The car I received had severe damage to the passenger side. And, was dirty inside.

10,0 Wonderful

Chris, May 2024

Full-size SUV

KAYAK
The shuttle driver went above and beyond to help me when my bag did not make it into the shuttle heading back to the airport. He was very proactive to fine my bag and was very expeditious in his task of getting me taken care of. We had a low pressure tire light come up and we were close to the store. I stopped by to have them look at it and in 15 mins they had replaced two of the tires and had us back on our way. Very impressed.

1 out of 106

NextCar

Cleanliness

4.8

Comfort

5.0

Pick-up/Drop-off

3.7

Value for money

3.6

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial Marginal

+1 787 726 7350

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

6,0 Okay

Anonymous, Nov 2024

People carrier

KAYAK
Ok

2,0 Poor

Anonymous, Oct 2024

Compact SUV

KAYAK
Rude employs. Bait and switch pricing. I will never use NextCar or Expedia again.

2,0 Poor

Anonymous, Mar 2024

Economy

KAYAK
They added on numerous charges so that the promised charge which was $57 on Kayak came out to $140 in reality and that was without any insurance coverage. The charges were absurd like $20 processing fee. They did not deliver the car that we asked for instead it was much higher fuel usage. The car itself had 3 roaches inside . One in the glove compartment one in a plastic bag we found under the passenger seat and another in the trunk. We will not be using this service ever again

4,0 Mediocre

Anonymous, Mar 2024

People carrier

KAYAK
Good staff, easy pick up and drop off. The van was not good. Dirt every where, we left a glass with a little juice and in a couple of hours appears with 2 cockroaches. I had to drive below 50mph, the wheels weren’t balance so the van moved constantly. They told me they give me a 2024 Kia, but when I got in inmedietly realice it was a lie because the van had 45000 miles. Something impossible in 2 months.

6,0 Okay

Anonymous, Feb 2024

Economy

KAYAK
We waited for 40 minutes for a shuttle to pick us up from the airport, but it never arrived. We ended up taking a shuttle from Dollar rental and walking from there. The car was clean, functioned well, but had no wiper fluid.

2,0 Poor

Anonymous, Feb 2024

Intermediate

KAYAK
Awful. Car rental rate was $56 for the day. I ended up with a bill for $168. These were not charges I could decline. I asked about every single one with two different agents. The hidden fees are criminal.

Enterprise Rent-A-Car

8,7

Cleanliness

8.5

Comfort

8.8

Pick-up/Drop-off

8.8

Value for money

8.5

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport

+1 833 763 1734

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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10,0 Wonderful

Justin, Sept 2024

Supplier choice

KAYAK
Price was exactly what it was when I booked it through kayak. Great service cars were great no hassle and stress from them!

10,0 Wonderful

Anonymous, Aug 2024

Compact

KAYAK
It was Great good service great dependable cars the people where great and Friendly my favorite rental place

10,0 Wonderful

Anonymous, Jul 2024

Full-size SUV

KAYAK
Great service excellent from start to finish

2,0 Poor

Anonymous, Jun 2024

Standard SUV

KAYAK
Horrible. I got there and they said they didn't have a reservation for me. Had to scramble last minute

10,0 Wonderful

Anonymous, Jun 2024

Intermediate SUV

KAYAK
N/a

10,0 Wonderful

Anonymous, Mar 2024

Intermediate

KAYAK
Great experience

Dollar

Cleanliness

7.2

Comfort

7.1

Pick-up/Drop-off

7.1

Value for money

6.8

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Marginal Los Angeles

+1 787 791 5500

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

6,0 Okay

Anonymous, May 2021

KAYAK

Cons:

I would recommend fans outside in the waiting area for customers. I waited with my husband approximately 1 1/2 hour waiting for my car. We had to ask someone to assist us from easeway because the representative from Dollar was no where to be found. When he did find him, he was just sitting at the front with no care in the world. Never approached us not even once to collected our information to collect our car. Merging the Parking lots with other companies what a hot mess. It lack customer service!!! I will never rent from this location again!!! Thank you, Michelle Santiago

10,0 Wonderful

Anonymous, May 2021

KAYAK

Pros:

Very friendly and very good communication

Cons:

Our upgrade did not go through even though the website did

4,0 Mediocre

Anonymous, May 2021

KAYAK

Pros:

Really nice people. But they dont have the proper knowlege

Cons:

For 1 day and 2 hour I pay $ 311.00in economic car

8,0 Very Good

Candice, May 2021

KAYAK

Cons:

More availability of cara

2,0 Poor

Anonymous, May 2021

KAYAK

Cons:

It took over an hour just to pick up the vehicle. Waiting outside in the heat with a medical condition was extremely unpleasant. I guess Bad phone service is not the only thing DOLLAR RENTAL is good at

6,0 Okay

Anonymous, Apr 2021

KAYAK

Pros:

The car drop was good. The year and model of the car was good even for 4 people and luggage.

Cons:

The lady at the desk when I got there tried to haggle the price with me stating “additional domestic fee” even though I had the paper to prove the price with fee. She later dropped the price some but not all the way to what I had been told when booking. She seemed very upset I didn’t allow her to run over me with fees and add ins.

Hertz

Cleanliness

7.5

Comfort

7.1

Pick-up/Drop-off

7.0

Value for money

6.8

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Airport

+1 787 791 0840

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

8,0 Very Good

anibal, Sept 2024

Full-size

KAYAK
The pick up was easy, clear and fast. Once in garage my vehicle was showing a signal light issue but the team was able to gave me another vehicle fast and gave me even 10% discount. Drop off was the same easy and Fast. The entire staff in pick up and drop off were very polite and professional.

10,0 Wonderful

Miguel, Aug 2024

Standard SUV

KAYAK
That is amazing perfect attention

2,0 Poor

Anonymous, Apr 2024

Economy

KAYAK
Horrible. I got here, wait 3 hours for them to tell me that I had to pay about 200 usd more for non sense stuff. Horrible experience.

4,0 Mediocre

Tori, Jan 2024

Full-size SUV

KAYAK
We requested a large SUV - like an expedition. Instead we got a palisade. We had 8 adults and luggage for a week, so it was extremely cramped and uncomfortable anywhere we went. The Hertz team initially told us that is would be 35 minutes while they cleaned the vehicle for us. But they just immediately gave us the palisade. We were happy to wait for the correct size vehicle, but they would not give it to us. Extremely disappointed in Hertz this trip. We would have even settled for two vehicles instead, but they would not accommodate. I’ll rent somewhere else next time.

4,0 Mediocre

Anonymous, Nov 2023

Full-size

KAYAK
Their branch at the airport never picks up the phone. Fajardo was very easy to communicate. took more than 30 min to actually get the car in the airport, waiting in the heat. other than that everything else was ok

10,0 Wonderful

Anonymous, Nov 2023

Intermediate SUV

KAYAK
Everything was great except no windshield wiper fluid in car.

Thrifty

Cleanliness

7.6

Comfort

7.0

Pick-up/Drop-off

7.0

Value for money

6.1

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Apo

+1 787 253 2525

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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2,0 Poor

Anonymous, Oct 2024

Economy

KAYAK
Didn't like anything the price was too much I paid too much after I put it on the side and it tells me just this amount and when I get there they charged me almost $600 plus the car was not comfortable inside the seats were dirty Sophie's roadside feeds deductible feeds personal protection feeds Municipal text fees airport Access fees facility charge fees energy feeds license fee vehicle access fee I don't even know what the hell is that I think they charge every fee there is in a book my experience with Thrifty never again

2,0 Poor

Anonymous, Jul 2024

Compact SUV

KAYAK
Booked at set rate for honda crv didn't have the car when I arrived and gave me a smaller vehicle which barely fit our luggage and charged me additional $175 in fees not disclosed when I booked online. The mitsubishi eclipse cross is not in the same size category as a Honda Crv which is why I booked.

10,0 Wonderful

Bty, May 2024

Compact SUV

KAYAK
Great staff in sju. Very pleased

4,0 Mediocre

Anonymous, May 2021

KAYAK

Pros:

The staff was very friendly. I rented a Jeep Wrangler and received a Honda CRV. I would not have mentioned it, but it was specific that it was a Wrangler to enjoy the environment on this vacation. Our flight was late, so they cancelled the Jeep and gave it to someone else after two hours. Nowhere does it say after two hours your car is cancelled ( I would’ve called if I knew this information). They did not call to confirm.

10,0 Wonderful

Anonymous, Apr 2021

KAYAK

Pros:

The staff was very friendly and extremely helpful. Would definitely use Thrifty of San Juan again!!!

2,0 Poor

Anonymous, Mar 2021

KAYAK

Pros:

No

Cons:

Maybe change the name to shifty rental

Budget

Cleanliness

6.9

Comfort

7.0

Pick-up/Drop-off

6.1

Value for money

6.4

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Avendia Salvador Caro

+1 787 791 0600

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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2,0 Poor

Anonymous, Jul 2024

Full-size SUV

KAYAK
Waiting 2 hours to pick up the car, even though had a reservation. One hour in line to get to the desk to show my reservation. Of course they didn’t have the vehicle I rented or similar vehicle. Got something different. Ok, still served our purpose. Went outside to get the car and saw that there was at least 40 people waiting for their car. Not exaggerating, there might have been more. Waited another hour outside in the heat with two small kids and nowhere to sit. The experience was mind boggling. It was an expensive rental and the car was given to us muddy and sandy—-even though I waiting an hour for the car be presumably cleaned to be given to me. Upon return, they said I would receive my receipt via email. I’m still waiting. I have no way of confirming that what I was charged is accurate, it’s more than the estimate. Don’t have much hope in being helped by calling. What a terrible experience.

10,0 Wonderful

Anonymous, Jun 2024

People carrier

KAYAK
clean, new, good customer service

8,0 Very Good

Joe, Feb 2024

Standard

KAYAK
quick in/out and car was fine. No stress

8,0 Very Good

Frank, Feb 2024

Standard

KAYAK
Faster service

10,0 Wonderful

Charlie, Jan 2024

Economy

KAYAK
Love it

4,0 Mediocre

Narielys, Jan 2024

Economy

KAYAK
Very long line, no pricing transparency, LDW is 3x what Budget advertises on website, add’l $250 deposit which is not mentioned in website is quietly charged and when asked what it was for was told, “that’s how it is here”. License plate and car color on my contract not same as car I was told to get into, informed discrepancy and was told to take the car anyway. Car was missing actual parts and made funny sounds, more like a car share service than a car rental service.

Avis

Cleanliness

7.4

Comfort

6.7

Pick-up/Drop-off

6.5

Value for money

6.2

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Avendia Salvador Caro

+1 787 253 5926

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

4,0 Mediocre

Jerry, Feb 2024

Intermediate

KAYAK
The agent was friendly, the insurance offered in the site was not directly with Avis so I ended up buying a second insurance. The wait time to pick up the vehicle was 40 minutes.

2,0 Poor

Damian, Feb 2024

Compact

KAYAK
3 hours waiting between check in and getting a car. Go somewhere else they are terrible.

2,0 Poor

Anonymous, Jan 2024

Intermediate

KAYAK
The lines outside the Pick up window was about 85 people deep and there were only 2 Customer Service agents. Each agent took about 20-25 mins per customer. At that rate, my number would have come the next day. Also, your employees were very rude and unhelpful despite my status. After waiting for 1 hour, we left in frustration and hailed an Uber to our destination. Shameful. I regret ever signing up with you guys. Worst experience. The people in this location do not really seem to care about the customer or their work. Zero motivation, Zero interest. They're doing their jobs only 'coz of a paycheck. These lazy and toxic employees will sink your company because they are the ones controlling your customer service experience. There is a reason Puerto Rico is in such a deep decline.

8,0 Very Good

Anonymous, Jan 2024

Economy

KAYAK
Friendliness, customer service

10,0 Wonderful

Anonymous, Jun 2021

KAYAK

Pros:

Experience

2,0 Poor

severo, May 2021

KAYAK

Cons:

Unprepared for influx of tourist. Wait time was close to 2 hours to get vehicle.

Popular Auto

10,0

Wonderful

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

9.0

Value for money

9.0

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport Luis Munoz Marin Intl SJU

+1 866 257 4848

Opening times not available

Filters

No reviews available

Advantage

9,3

Cleanliness

8.6

Comfort

9.3

Pick-up/Drop-off

7.3

Value for money

8.0

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Los Angeles 2220 Celestial

+1 800 777 5500

Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 18:30
Sunday08:00 - 18:30

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Reviews

8,0 Very Good

Clare, Dec 2024

Economy

KAYAK
Great check in, tough to find but was able to get ahold of someone who sent a van to pick us up. The car was basic and ran fine, def got the job done. What was disappointing was not being told about a cleaning fee, if we knew this in advance we could have easily vacuumed as the car, as the car wasn’t really dirty at all but could have used a vacuum, the charge was originally quoted as $100 but once the other individual checked the charge was $50. Again, a cleaning fee is fine but should have been communicated before taking the car for the week. Everything else was fine, the insurance coverage is very expensive.

10,0 Wonderful

Donnie, Jul 2024

Compact SUV

KAYAK
Best price and friendly. It was not easy to find them and drop off coste $50.

National

8,8

Very Good

Read 1 review

Cleanliness

7.6

Comfort

8.4

Pick-up/Drop-off

9.6

Value for money

8.0

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Luis Munoz Marin Intl Airport

+1 833 763 1736

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

6,0 Okay

Lino, Jan 2023

KAYAK
The car I booked was a standard SUV. The car I got was far from a standard SUV. It was a smaller SUV. It had a bad smell in it and the car's performance and ride was terrible.

Europcar

Cleanliness

6.5

Comfort

6.6

Pick-up/Drop-off

6.2

Value for money

6.1

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Counter Off Airport,shuttle Bus

+1 787 710 2777

Opening times not available

Filters

Show reviews that mention

Reviews

10,0 Wonderful

Anonymous, Mar 2024

Standard

KAYAK
Getting the car was very fast and easy! The staff was friendly and very helpful. I was disappointed to learn about the drop off process after closing (only 6pm) when I picked up the car. having to essentially pay for parking at the airport because there is no designated drop off was not factored into my budget for the rental, especially since I was given no advanced notice of this. It seemed like a really backwards procedure for 2024. but everything else was very smooth!

8,0 Very Good

Anonymous, Feb 2024

Economy

KAYAK
I liked the fact that the signing paperwork was quick and also the shuttle bus pick me up quickly. Car was ina pretty good condition. Will not to hesitate to rent again from your company.

10,0 Wonderful

Anonymous, Feb 2024

Economy

KAYAK
The car was great!! Helpful staff and amazing service and price!

8,0 Very Good

Anonymous, May 2021

KAYAK

Pros:

The staff was helpful, and the car was clean.

Cons:

We had to wait 45 minutes before the pickup van for us.

8,0 Very Good

Sven, Apr 2021

KAYAK

Pros:

The workers were pleasant and the car very clean and covid protocol followed.

Cons:

The insurance daily rates was high. $40 per day and $250 deductible? Wow

10,0 Wonderful

Bianca, Apr 2021

KAYAK

Pros:

Friendly staff and super easy pick up and drop off.

NU Car

Cleanliness

6.9

Comfort

7.0

Pick-up/Drop-off

6.2

Value for money

6.4

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Marginal Los Angels Km 10.3, Isla Verde

+1 787 791 5900

Monday05:00 - 23:00
Tuesday05:00 - 23:00
Wednesday05:00 - 23:00
Thursday05:00 - 23:00
Friday05:00 - 23:00
Saturday05:00 - 23:00
Sunday05:00 - 23:00

Filters

Reviews

6,0 Okay

Joe, Aug 2024

Intermediate SUV

KAYAK
Pickup was extremely long. It look over an hour to get our car. The process for rental is very slow and frustrating as there were people standing around with luggage everywhere. Also, the mandatory insurance was not appreciated . This was not clear during the reservation on Kayak. The premium is far exaggerated and unfair for international travellers. They are basically charging a half year worth premium for a short term rental . It almost seems illegal The car itself was very nice and clean

10,0 Wonderful

Anonymous, Aug 2024

Intermediate SUV

KAYAK
Excellent customer service

8,0 Very Good

Anonymous, Jul 2024

Intermediate SUV

KAYAK
Staff was super nice, answered all my questions and the car I was given exceeded my expectations. Only thing is that at time of pickup, even though I had booked online, I was charged more in person for a deposit, autoexpress, and insurance. Something that could have been charged online as well.

6,0 Okay

Anonymous, May 2024

Intermediate

KAYAK
I rented the car via kayak with NU car, but they walked me over to dollar, then when I dropped it off at nu car at 3am in the morning, they said they couldn’t process me because I rented the car from dollar, still have yet to receive an email receipt, not happy at all about the overall experience.

4,0 Mediocre

Anonymous, Apr 2024

Intermediate SUV

KAYAK
I was forced to pay for insurance I didn’t need or want.

4,0 Mediocre

Anonymous, Feb 2024

Economy

KAYAK
They gave me a hard time for not wanting their supplemental insurance. I wanted to use the coverage that my credit card offers and they made a big stink about it. They required that I have the credit card company issue a letter stating my coverage. I was not expecting this and it took an extra 30-45 minutes to get the car. They also gave me a car that had a flat tire. The lady said that it wouldn't give us any problems. After parking the car overnight, we came back to a completely flat tire and had to put the spare on and take it to a tire shop to fix it. I felt like they gave us this car because we did not purchase their insurance.

Fox

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport

+1 800 225 4369

Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 18:30
Sunday08:00 - 18:30

Filters

Reviews

10,0 Wonderful

Anonymous, Jun 2024

Intermediate

KAYAK
Friendly, fast, great costumer service 👌 Not over priced. Thank you

2,0 Poor

Anonymous, Aug 2024

Full-size

KAYAK
Terrible shuttle, pick up, drop off, costumer service, we got charged 60$ for car being “dirty”. We only left a little beach sand over floor mats..

E-Z Rent-A-Car

Cleanliness

5.7

Comfort

4.9

Pick-up/Drop-off

4.9

Value for money

4.9

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

5910 Isla Verde Ave

+1 787 791 1465

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

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Show reviews that mention

Reviews

2,0 Poor

Anonymous, Mar 2020

KAYAK

Pros:

Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rude

Cons:

Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d

2,0 Poor

Sharol, Feb 2020

KAYAK

Pros:

Nothing

Cons:

Will never go there again

3,2 Poor

Paul, Feb 2020

KAYAK

Pros:

Nothing. Don’t come here.

Cons:

The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.

5,6 Fair

Anonymous, Jan 2020

KAYAK

Cons:

Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.

5,2 Fair

Anonymous, Jan 2020

KAYAK

Pros:

Not really

6,0 Okay

Anonymous, Jan 2020

KAYAK

Cons:

The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers

Priceless

Cleanliness

5.0

Comfort

5.2

Pick-up/Drop-off

4.2

Value for money

4.0

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial Marginal

+1 787 726 7350

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2,0 Poor

Anonymous, Sept 2024

Intermediate

KAYAK
Horrible car was dirty nasty loaded with roaches. Return the car immediately the next day not even sorry still charged me the day and way xtra fees totally a ripoff. I m going to put videos up with roaches so people don’t ever rent a car there

2,0 Poor

Beth, Jul 2024

Intermediate

KAYAK
There was no help for the 1 person trying to clean and get cars for people and no communication. We waited almost 2 hours at 1 in the morning to get a car. Nothing was clean, they did not even look at all the damage the car had they gave us so we took video at pick up. Probably worse experience I have ever had with any type of rental

6,0 Okay

Anonymous, Jul 2024

Compact

KAYAK
Arrived at 3:00 am didn’t get car until 6:00am . Both bathrooms were broken it was 2 gentleman 1 was helping 30 minutes per customers. The other guy help 4 people in total helped 1 customer and disappeared for a hour. When employee returned helped 3 people and than left for the day . It’s all on camera July 4, 2024 3:00 am . When I came back the young lady was very nice really changed my mind about this experience. But now you asked how my experience was

2,0 Poor

David, Jun 2024

Compact

KAYAK
Terrible. Expensive. Hidden fees. Rental was literally infested with roaches. Waited over a hour just to pick up the car. I’ve rented plenty of cars this was the worst experience.

2,0 Poor

Anonymous, Apr 2024

Intermediate

KAYAK
The car was dirty when we picked it up. It only had a single floor mat il and it was in the back. It was missing a hubcap and had body damage to the right rear. The final price was much higher than was quoted. The listing said that the car was "in terminal" but it was not it required a shuttle ride. Overall experience was poor. I would rather have a bus pass than rent from these people again.

Rent-A-Wreck

Cleanliness

4.6

Comfort

4.0

Pick-up/Drop-off

4.0

Value for money

3.3

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial Marginal

+1 787 726 7350

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2,0 Poor

Anonymous, Sept 2024

Compact

KAYAK
The price on kayak was 100 dollars. I got hit with fees of up to 200 dollars when I got there. My rental was 300 not 100 like I reserved on the app.

2,0 Poor

Anonymous, Jul 2024

Compact

KAYAK
The wait at the counter was so long that I cancelled the reservation.

2,0 Poor

Hector, Jul 2024

Economy

KAYAK
Rent-A-Wreck is a dubious company. First, they lied on their listing by stating they're located 'in Terminal' on their Kayak profile. They are an off-site location requiring a shuttle. Secondly, they promote a base rent amount inclusive of taxes, which makes it seem that it's the final price. Upon arriving at the rental location, the reservation price triples when they add approximately 13 additional charges, and the employees claim they cannot be removed. Finally, the place is significantly understaffed, the staff who are there don't care about being efficient or expeditious about getting clients into a vehicle, and the cars that they do bring out are in a mediocre state of cleanliness. I think that Kayak and Expedia need to take a hard look at this company.

2,0 Poor

Anonymous, May 2024

Economy

KAYAK
Price when booked online compared to how much they charge you when you pick up is too much. Kayak does not have the correct prices.

6,0 Okay

Keith, Nov 2024

Compact

KAYAK
Took too long to check in. Stood in line for long time.

GREEN MOTION

4,2

Mediocre

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Avenida Aeropuerto, , Cangrejo Arriba - Carolina, Porto Rico

Opening times not available

Filters

No reviews available

MEXRENTACAR

4,2

Mediocre

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport 10200 Marginal Los Angeles Calle Celestial

Opening times not available

Filters

No reviews available

Ace Rental Cars

8,4

Very Good

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

6050 Isla Verde Avenue

+1 787 728 2419

Opening times not available

Filters

No reviews available

keddy by Europcar

6,3

Okay

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

International Airport Meet & Greet- Avenida Laguna 10,Laguna Shop.Centr

Opening times not available

Filters

No reviews available

Airport Van

5,0

Fair

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10030 Calle Celestial

Opening times not available

Filters

No reviews available

York Car Rental

4,0

Mediocre

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport Luis Munoz Marin SJU

Opening times not available

Filters

No reviews available

Rent@Car

7,4

Good

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport

Opening times not available

Filters

No reviews available

Econorent

6,4

Okay

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

San Juan Airport Luis Munoz Marin Intl SJU

+1 787 728 1447

Opening times not available

Filters

No reviews available

Global Rent A Car

6,0

Okay

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Isla Verde Mall, Ave Los Governadores

Opening times not available

Filters

No reviews available

FlexWays

4,7

Mediocre

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Sunshine Rental Cars Of Pr Luquillo Plaza, 26 Calle Fernandez Garcia Suite #12

+54 9 11 5259 9877

Opening times not available

Filters

No reviews available

Zezgo

4,5

Mediocre

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

6600 Isla Verde Ave. Carolina

Opening times not available

Filters

No reviews available

Right Cars

4,0

Mediocre

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

6600 Isla Verde Ave

+1 787 231 4422

Opening times not available

Filters

No reviews available

Airbnbcars

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Ave jose a tony Santana

+1 787 361 2020

Opening times not available

Filters

No reviews available

Allied

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

10200 Calle Celestial

+1 787 726 7350

Opening times not available

Filters

No reviews available

Bella Group LLC

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Aeropuerto Ave.

+1 855 402 3552

Opening times not available

Filters

No reviews available

Black Tie Car Rental

No score available yet

One location in San Juan Luis Munoz Marin Intl Airport

Locations in San Juan Luis Munoz Marin Intl Airport

Ave jose a tony Santana

+1 787 667 4003

Opening times not available

Filters

No reviews available

Classique Car Rentals

No score available yet