Car hire at San Juan Luis Munoz Marin Intl Airport

Pros: That they had my reservation for a car.

Cons: The line to be served by a customer representative was really slow. There was only one associate and it was taking about 15 minutes per customer. I waited almost an hour in line, only to be told we have your reservation but no midsized cars. Instead of being given an upgrade of car, I was told to go next door to Allied car rental and they would honor my rental and rate because they had midsize cars. Again I waited 45! minutes in their line to be assigned a car., however they did not have any docs from NextCar pertaining to the reciprocality agreement. This rental experience was a total disaster in my opinion.

Pros: Saludos! Solamente me gusto el carro, lo demás fue un desastre,45 minutos para recoger el carro, solo una chica tratando de resolver todo. Ella no tiene la culpa, muy mala la experiencia.

Cons: Las demás personas estaban muy molestas hasta querían, discutir con la chica del counter.

Pros: They were terrible. Everything was terrible. Including the long long long wait time both pick up AND return the car.

Cons: Everything could have been better. It took us 2 hours at the location in SJU to obtain our vehicle. We were late to pick up the car and they had already ‘gave it away’. Plus they charged a daily insurance if your personal vehicle is not 2014 or newer. I could not find this mentioned in the website. I did find out via their website that as long as you show a return flight confirmation you did not have to purchase the insurance. Such a terrible and equally bizarre experience. We will never. Ever. Use next car again. Our 250 rental reservation turned into 650!

Cons: 2 hours after my reservation I was able to drive off the lot (due to understaffing and lack of preparedness). The tire pressure light was on and they took longer to get the light to turn off. It ended up being a slow leak in the tire that went flat while I was two hours away. Roadside assistance came, and instead or patching/replacing the tire, they installed the temporary tire (donut). The drive back became three hours through the mountains because I had to be very careful with the little tire. It was not safe on roads with many potholes. They knew where I was when I had the flat, and they still chose to install a temporary. I will not be renting with this company again. I told the manager upon return that this was unacceptable, and I was given a $50 discount off an already inflated price with all of the added fees. (The price you booked for will not end up being what you pay).

Pros: Easy drop off

Cons: Customer service, when you call they never pick up. Price advertised, they said $79. I got charged $417, when I claim why they explain the process, something that could have been explain online also.

Cons: DO NOT RENT A CAR FROM THEM! This place has you make reservations online, without notifying you if they even have cars available for any date. Landed at the airport at 3:00 am to be told that they didn't have any cars and it doesn't matter if you have a reservation according to the rep. They could at least make courtesy calls 2 or 3 days prior to inform you of the lack of cars available, instead of the multiple confirmation emails which " Do Confirm You Are All Set".