Not a single problem...easy
Pros: There was no line to wait in
Cons: I liked everything about the experience
Good location and staff...
Pros: Easy process, staff was very polite and helpful. I was also given a Camery when I reserved a compact car, so that was appreciated.
Cons: The damage waiver I purchased was too expensive.
Pros: Nothing. They gave me an online quote and confirmation. I called the 800 number the day before I traveled to confirm what was need from me as far as payment insurance etc. Got to the rental desk and they said that what I was told over the phone and on the internet was incorrect and then told me a price 5 times the amount I had originally been told. This to me is unacceptable. I showed them all my paperwork from them and they still said sorry unless you are willing to pay this much higher price we cannot help you. I walked away. Very poor customer service.
Cons: Everything... after what I experienced I believe they are quoting low online and hitting people with higher charges when they are on the road and stuck.
Pros: Quick and easy. Alma was great!
Cons: Wasn't aware of limitations out of state, needs to be on all websites.
We can do better
Pros: The staff is quick
Cons: The surprise in fees for such small car. The car had dents, seats were stained, and had a little smells to.
Clean car, friendly people
Pros: The ladies who helped us out were very nice, and made sure that we were satisfied wth the rental.
Cons: I didn't like that we got charged for a full tank of gas when we only used a quarter, but it was a cheap overall rental, so still not a huge deal.