Car hire companies that offer shuttle or pick-up services from Abilene airport to off-airport locations include Avis, Budget, Enterprise Rent-A-Car, Hertz, and National.
Cons:The manager is pushy and borderline rude. Enterprise has the highest deposit and no one-way service, only local
Pros:We booked a oneway rental but when we tried to collect car they said they don't do one-ways. We had to have friends drive us to our destination.
Pros:Wait time and time spend doing paperwork was fast and painless.
Cons:Only draw back is that they should give you time to inspect the vehicle yourself before noting that it has no damage.
Pros:The customer service was absolutely fantastic!
Pros:I liked the unlimited miles makes a difference and will definitely get me to rent again if it stays around.
Cons:The overall extension process and maybe price should be considered to be locked in at whatever rate you booked it at to begin with if extended. Just an idea.
8,8 Very Good
Pros:Pickup was great. Drop off was backed up and looked really understaffed for the volume of cars being returned.
Cons:Drop off area better managed. We had to walk a long way to the shuttle bus terminal with all our suitcases in tow. Usually the drop is much closer to the building.
8,0 Very Good
Pros:Staff was friendly. The vehicle drove very well.
Cons:There was some trash in the vehicle leftover from previous customers. I felt it could have been cleaner.
Pros:Nothing. I lost $65 dollars because I assumed I could use my debit card as a credit card like I can everywhere else.
Cons:I came to pick up the car after paying online and having everything setup. I could not get the car because I dont have a credit card and the guy wouldn't take my debit card, eventhough all he needed it for was a $200 hold. Also no refund because the cancellation fee is the same as car price.
Pros:Very nice staff and very clean vehicles
Cons:Nothing, the lady who gave me the car was very nice and really polite. Will definitely be renting from y’all again
Pros:The woman who helped me was friendly and efficient. The whole process was easy. I will definitely rent from Hertz again.
Cons:Employees had a poor understanding of how to use reservation system. Customer service was lacking and employees argumentive
Cons:I reserved one class of car but received a lower class. I asked to get refunded the difference but the guy at the counter would not do so
Pros:The front desk staff was helpful. I had to change cars because the first car I was given would not go when pressing on the gas.
Cons:Prices are high for the compact cars.
Cons:Scheduled a full size but got an intermediate
Cons:They didn't have a car for me even though I had a reservation.
Pros:return was very fast and problem free. Employee at the counter was courteous and helpful.
8,4 Very Good
Cons:In Abilene, I walked out to the car after signing to find a larger than normal door ding. Had to walk all the way back in to question attendant who walked back out to check it out and the made a hand written note on the contract that no one else could read. Luckily no problem in Dallas. Can't the computer be inputted with info like this and the customer be informed at the desk?
Cons:I did not end up getting a car from them when my plane landed they had closed early!
Cons:Y’all could have said a particular insurance was needed, ended up not getting rental car and went elsewhere, also the lady working the front desk was very rude
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