Guest reviews
Overall rating
7,1
Good
Based on 2 772 reviews
Cleanliness
7,1
Comfort
6,6
Pick-up/Drop-off
6,2
Value for money
6,3
Thrifty car rental prices in Cape Town
| Van | R1 742/day |
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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car was great
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great experience
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3,2
Pros: The staff was friendly and the drop off was simple.
Cons: The vehicle was awful, we picked it up at Cape Town international airport and drove through the city, but felt like the car could barely make it. With the hills, we would creep up them, with the pedal all the way down. We ended up not feeling very safe because the vehicles inability to make it
review from
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8,4
Cons: Pickup was slow !!
review from
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4,8
Pros: Staff were reasonably helpful
Cons: Rented a premium car however interior was filthy with marks on the seat. With little effort I was able to clean off seat and interior, something that should not be required.
review from
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2,0
Cons: A lot of muddling about our booking. Charged about $300 over the booking quote and insisted it was taxes although the booking quote included all taxes. Then they did not have our car ready on site. We had to wait 40 minutes for it to arrive. After 2 long flights wee did not appreciate the whole
review from
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8,0
Pros: We had a clean, great-condition Mercedes for our road trip from Cape Town to Port Elizabeth and back. The car ran well and we were pleased with it.
Cons: We arrived at the Thrifty Airport store at midnight. We had requested an SUV (like Toyota Fortuner) to accommodate our family on a road trip. We had called to check about the rental a couple of days prior and were assured. When we arrived, they didn't have our car and gave us a Mercedes, saying it was a luxury car, and thus an upgrade. However, the Mercedes was small for our family of 4 and luggage. They said we could call the next day and they would deliver us the correct car. I called multiple times (5+) and had challenges with customer service - Thrifty never delivered the correct car or gave us a straight answer.
review from
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5,2
Super inefficient - long unnecessary waiting
Cons: The computer systems seem old and slow, lot of sluggish beaurocrary.
review from
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6,8
Don’t offer insurance- very high excess/deductible
Pros: Great car good price
Cons: No insurance provided
review from
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7,6
Pros: Friendly staff, easy drop off. good rate.
Cons: Long wait for pick up. Reserved an SUV and got a pick up truck. It was fine but I wouldn't consider them to be the same "class" of car.
review from
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2,0
Systems failure
Cons: The data for the online booking did not pull through to the local systems - and as a result I needed to switch providers. 100% fail.
review from
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2,0
Left in trouble by Thrifty
Pros: nothing
Cons: Despite turning up on time on the day with a printed copy of the booking confirmation with Thrifty i was told my booking was cancelled and they could not help me. No apology, just matter of fact, we don't care about your booking confirmation we have no cars your booking is cancelled please go away! On one of the busiest days of the year, in a holiday city, i was left looking for an alternative. I eventually found another company in the city, where i had to pay double the price of the Thrifty booking. This company told me that they had been receiving people like me all week as Thrifty had over booked their capacity!
review from
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9,6
Fantastic experience, given the busy holiday season!
Pros: The service was exceptional. This is why we keep going back to Thrifty car rental.
review from
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2,0
Reservation was not honored and no car was available
Pros: Nothing- my confirmed rental that was made three months earlier was not honored and there were no rental cars available in the entire airport from any company. I would never use thrifty again. I had to use an uber for my trip
Cons: Disreputable company that did not honor my reservation made three months earlier. Nonexistent customer service did not return my calls when I called headquarters to complain. Avoid using thrifty at all costs.
review from
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8,4
Cons: Pickup was slow !!
review from
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8,0
Pros: We had a clean, great-condition Mercedes for our road trip from Cape Town to Port Elizabeth and back. The car ran well and we were pleased with it.
Cons: We arrived at the Thrifty Airport store at midnight. We had requested an SUV (like Toyota Fortuner) to accommodate our family on a road trip. We had called to check about the rental a couple of days prior and were assured. When we arrived, they didn't have our car and gave us a Mercedes, saying it was a luxury car, and thus an upgrade. However, the Mercedes was small for our family of 4 and luggage. They said we could call the next day and they would deliver us the correct car. I called multiple times (5+) and had challenges with customer service - Thrifty never delivered the correct car or gave us a straight answer.
review from
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6,8
Don’t offer insurance- very high excess/deductible
Pros: Great car good price
Cons: No insurance provided
review from
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7,6
Pros: Friendly staff, easy drop off. good rate.
Cons: Long wait for pick up. Reserved an SUV and got a pick up truck. It was fine but I wouldn't consider them to be the same "class" of car.
review from
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3,2
Pros: The staff was friendly and the drop off was simple.
Cons: The vehicle was awful, we picked it up at Cape Town international airport and drove through the city, but felt like the car could barely make it. With the hills, we would creep up them, with the pedal all the way down. We ended up not feeling very safe because the vehicles inability to make it
review from
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4,8
Pros: Staff were reasonably helpful
Cons: Rented a premium car however interior was filthy with marks on the seat. With little effort I was able to clean off seat and interior, something that should not be required.
review from
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2,0
Cons: A lot of muddling about our booking. Charged about $300 over the booking quote and insisted it was taxes although the booking quote included all taxes. Then they did not have our car ready on site. We had to wait 40 minutes for it to arrive. After 2 long flights wee did not appreciate the whole
review from
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5,2
Super inefficient - long unnecessary waiting
Cons: The computer systems seem old and slow, lot of sluggish beaurocrary.
review from
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2,0
Systems failure
Cons: The data for the online booking did not pull through to the local systems - and as a result I needed to switch providers. 100% fail.
review from
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2,0
Left in trouble by Thrifty
Pros: nothing
Cons: Despite turning up on time on the day with a printed copy of the booking confirmation with Thrifty i was told my booking was cancelled and they could not help me. No apology, just matter of fact, we don't care about your booking confirmation we have no cars your booking is cancelled please go away! On one of the busiest days of the year, in a holiday city, i was left looking for an alternative. I eventually found another company in the city, where i had to pay double the price of the Thrifty booking. This company told me that they had been receiving people like me all week as Thrifty had over booked their capacity!
review from
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2,0
Reservation was not honored and no car was available
Pros: Nothing- my confirmed rental that was made three months earlier was not honored and there were no rental cars available in the entire airport from any company. I would never use thrifty again. I had to use an uber for my trip
Cons: Disreputable company that did not honor my reservation made three months earlier. Nonexistent customer service did not return my calls when I called headquarters to complain. Avoid using thrifty at all costs.
review from
Other suppliers in Cape Town scored
Where can I find Thrifty hire cars in Cape Town?
Unit Bg6 Car Rental Building, Thrifty car hire
Address
Unit Bg6 Car Rental BuildingHours
| Monday | 05:00 - 23:00 |
| Tuesday | 05:00 - 23:00 |
| Wednesday | 05:00 - 23:00 |
| Thursday | 05:00 - 23:00 |
| Friday | 05:00 - 23:00 |
| Saturday | 05:00 - 23:00 |
| Sunday | 05:00 - 23:00 |
Phone
+27 210 000 028Top tips for hiring a car from Thrifty in Cape Town
- 25% of our users found a car hire from Thrifty in Cape Town for R184 or less
- Book your car hire from Cape Town in Thrifty at least 1 day before your trip in order to get a below-average price
- Mini car hires from Thrifty in Cape Town are around 48% cheaper than other car types, on average
FAQs about hiring a car from Thrifty in Cape Town
How much does it cost to hire a car from Thrifty in Cape Town?
On average a car hire from Thrifty in Cape Town costs R276 per day.
What is the most popular car hire from Thrifty in Cape Town?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Thrifty in Cape Town.
How many car hire locations does Thrifty have in Cape Town?
Thrifty has 2 car hire locations in Cape Town. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Cape Town Intl airport (CPT)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Cape Town Intl airport (CPT)?
Yes