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4.0
Impossible to contactCons:Another driver hit our rental car while in Madrid. Thrifty kept over 500 Euros for the damage until the other driver's insurance. I have been calling and emailing Thrifty Madrid for 2 months and have not yet spoken to a human being, even though the insurance claim was already paid.Reviewed Jul 3 2017
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6.0
Car was not quite what it was supposed to be.Pros:It was an adequate substitute.Cons:It was old, scratched, dented and not very clean. The back lock was broken.Reviewed Mar 20 2017
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4.8
You can't help a customer a key locked in the car?Pros:Pickup and Dropoff was fine. The vehicle was more or less what we expected.Cons:I needed some help when I accidentally locked my keys in the truck of the vehicle. I realize this is my fault, but the staff lied and told me someone was en route to assist me. Further they told me I would receive a call from the manager. Nearly two hours after requesting emergency assistance, I received a call wherein I learned that Thrifty in SA does not unlock cars and I would have to do it myself. Thanks! I would have loved to have that information two hours prior. Foreign country, unusual circumstances, unhelpful/rude lying staff. Will not rent here again.Reviewed Jan 30 2017
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9.2
Pros:Good car, value and service for a last-minute rentalCons:Limited opening hours on a Sunday (only until 3pm) and no ability to leave car after hours.Reviewed Jan 23 2017
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5.2
Additional chargePros:I like how well the car worked and it's ability to transport us to wine country.Cons:They inspected the car and noticed something that had been there prior to our rental agreement. And we were forced to pay it.Reviewed Nov 14 2016
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2.0
Cons:I got an unknown charge on my credit card without any explanation.Reviewed Jan 14 2016
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6.8
Bad pickup - everything else was goodPros:The Value for money (for the car itself) was great. Dropoff was also very fastCons:At the pickup time the car was not available. 5 other consumers also waiting for their cars. Our car arrived after 1,5 hours waiting. Thats very poor!!!Reviewed Jan 13 2016
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8.4
Pros:The car was as expected. Can't complain because it was so cheap!Cons:Inconvenient drop off time. The office closes by 3pm on the weekends.Reviewed Nov 25 2015
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7.2
Cape Town RentalkPros:Picked up downtown and dropped off at airportCons:Had to go into my home e-mail to print off confirmation as they said LDW insurance was mandatory and they wanted proof i had a contract without taking the insurance. No final paperwork was provided at the airport and I will have to check my credit card receipts to confirm the deposit was refunded.Reviewed Oct 20 2015
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