Car hire at Cape Town Intl Airport

Pros: The staff had to make efforts to explain the extra money they charge...and its very uncofortable to accept the explanation, and unacceptable, once I'd payed for the rental and insurance previously! It was a bad holiday begining... After this experience, I'm checking my VISA account all the time, to verify the expected refund. The drop off was ok.

Cons: You must change the way of doing business. More clear, transparent and balanced value for money. Ca'nt recomend Hertz! Hope Kayak as some usefull feedback to our total insatisfaction!

Cons: We waited for an hour and 45 minutes for our car. This has been our experience the last few times we’ve used Hertz. No apologies or discounts.

Cons: Well, the car had too many smart features, which were annoying.

Pros: Nothing, I never picked up the car.

Cons: Nothing. I never picked up the car.

Cons: Hertz had overbooked, which in general was understandable given the holiday season, but the staff did not explain this to us until 30 minutes after we had waited in line, and they asked that we return the next day but could not guarantee that a car would be available. We ended up renting from another car agency at the airport which was also overbooked but was able to find a car for us.

Terrible service

Cons: Check-in was slow; the car was not ready. I kept getting estimates of “10 minutes” but well over an hour was spent waiting for the vehicle. Unprofessional.

Cons: Wating for rental and having argued about sketches on the wheel we didn’t made.

Pros: quick drop off new car; no technical issues

Cons: slow processing; they block amount of money on my credit cart before signing the contract and consequently the price rose- up; the price didn't mach to the price I booked

Poor customer service

Pros: I didn’t like anything

Cons: The car was clean but it smelled very bad. When we booked the car Online we paid the insurance and when we arrived they wanted us to do another insurance with them or they will block a very big sum of money from our card which was not mentioned online , and we had to pay him the insurance again and the employees weren’t helpful at all , this was our first experience with hertz and our last that’s for sure

End up more expensive than offer received by Kayak!

Pros: Location was quite convenient. They also didn't charge additioanl fee for dropping the car at the airport (while pick up was in Cape Town City Centre).

Cons: The had big problem processing my card, which worked everywhere else. I spent about 45 min waiting for all the arrangements.Additionally they charged me a "counter" fee, which is a bit crazy, because after all this is all a part of the rental process, so why would someone. With all, I paid 15% more, than the price advertised on Kyayak.

Decent car, beware the South African insurance rules

Pros: The car was clean and worked fine and the check in and out process were fairly straight forward - returning the car was really easy.

Cons: I usually waive insurance because I've never had an issue with driving. However, in South Africa, waiving insurance means they put the entire value of the car on your credit card as a deposit. So I ended up paying for insurance (and not needing it) rather than carrying such a huge amount on my credit card. Apparently you can avoid that with a letter from your bank - but that was not clear ahead of time and after having rented in many countries, this was a first.

Never again!

Pros: Nothing

Cons: They made wait 1,5 hours for car that was the one we booked!! We will never use Hertz again!!!!

Insurances and levies not included in the Kayak qu

Pros: I was unpleasantly surprised to be told by the agent handling my booking on my arrival at the Rental that non of the taxes were included...

Not interested in customer service just money

Pros: The car was just okay, expected.

Cons: At arrival after a long wait, customer service was unhelpful and even denied my credit card covered insurance (I have a platinum card that includes coverage) I then showed my own insurance but they still said I had no option but to buy additional insurance, I've never heard this. Then was told the car wasn't ready and still had to wait. Upon returning the car customer service again was rude, slow and extremely picky charging for any small thing they could.