Car hire at Cape Town Intl Airport

Pros: Picking up the vehicle was easy and we were treated well. The staff at the pick up area was helpful and friendly.

Cons: Returning the car was not as smooth as the pick up. The staff members tried to make us sign a paper assuming responsibilities for damage to the front left wheel. We refused to sign because the "damage" they claimed the wheel suffered was barely visible. We felt targeted.

Pros: Everything was great except that I cant figure out how to access my final receipt.

Cons: Everything was great except that I cant figure out how to access my final receipt.

Cons: the booking was canceled. I'll avoid kayak from now on unfortunately because of the use of a company like cartrawler.

Avis Cape Town is too focused on very minor scratches--causes worry

Pros: I rented a minivan/people carrier. It was a low-end model that was small compared to the category rented, but was good value-for-money. I would rather save money than have a "luxury" model minivan with extra bells and whistles. The car fit 7 people (only with no luggage) or 5 people with luggage. Would have been better if the advertisement made that clear, because it said 7 passengers and 4 pieces of luggage, but in truth it's EITHER 5 passengers + 4 pieces of luggage OR 7 passengers and no luggage.

Cons: When I picked up the car, Avis asked me to note every scratch on the car. This made me nervous, because I cannot control if someone parks next to me and opens their door into the car making a small scratch. Luckily, during our 12-day rental this did not happen. But when I returned the car, Avis was very, very focused on every little tiny scratch again, and they made me feel like they might charge me for scratches, even if I did not make them. They should allow for normal small scratches without making the customer feel threatened.

Cons: First car broke down. The replacement car was satisfactory.