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|"Great location with great staff."||(in 64 reviews)|
|"Excellent location, great rooms, great employees."||(in 140 reviews)|
|"The staff was very friendly."||(in 66 reviews)|
|"Bathroom very small and poorly lit."||(in 50 reviews)|
|"The room was dirty."||(in 95 reviews)|
|"Staff was rude and unhelpful."||(in 36 reviews)|
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Don't be fooled by the pictures online. The place is dirty, with a deserted atmosphere. The front revolving door is broken. It smells like cigarette smoke, alcohol and urine. They charge a $100 incidental fee at check-in and say you will get it all back. Then you automatically get charged a $20/day 'resort fee' that is supposed to cover your amenity usage. Like the fitness center in which not one of the treadmills worked. Will never stay here again.
Great bang for the buck
The room was amazing, and the riverfront view was beautiful. Overall, we were very satisfied with our stay.
Third shift housekeeping was very lax and unresponsive when we needed any extra towels.
When we arrived, we waited 30 minutes to be acknowledged. There was no apology made for slow service. The two women were taking care of one man and didnt even look in our direction. Once we were helped, it took them another 30 minutes to find our reservation. They were relatively rude and seemed put out by our stay. I will never stay there again.
I enjoy the comfortable, clean rooms, easy access to the casino too!
Price was a bit high.
There was definitely some false advertising on the side of the Expedia. The room and bathroom were nothing like what was pictured on the web site. The pool area was also closed and the hotel proceeded to charge us for the resort fees. Why would we be charged the full price for the resort fee when we can't use the full amenities? That doesn't make sense. When we went to discuss this with the manager of the hotel, about the resort fees and the room not looking like the pictures we saw, all he could say was that it wasn't his fault and that there was nothing he could do for us. He was incredibly rude, not willing to be understanding at all. I found this to be incredibly appalling, considering he is in a managerial position of a hotel, he seemed to be lacking training in customer service. With that being said, we will not be staying at this hotel ever again. The bathroom was incredibly small and disgusting. There was hair all over the tub and the were brown spots all over the shower wall and the shower curtain had yellow stains all in it. It was hard to believe that this place was just recently renovated. Considering the fridge in the room was actually really old and we were told that it wouldn't keep our stuff real cold but cold enough.
HoteLumiere at The Arch is located in the heart of St. Louis near the famous arch. Its 294 rooms come with flat-screen TVs, separate living areas, air conditioning and heating, a safe, and Internet access. There are designated smoking areas on the premises, as well as baggage storage and 24/7 desk services. There is an ATM on-site and a business center for those who need to make copies or schedule a meeting.
There is a restaurant and a bar at the HoteLumiere. The Kitchen provides American and international food in a buffet style, while Ozzies Burger Bar serves drinks and bar food. The Old Spaghetti Factory is just a few minutes away on foot. Close landmarks include Lumiere Place and Laclede’s Landing, which are just a few minutes away. The Arch Parking Garage is right around the corner, with close proximity to the St. Louis Arch. Other popular landmarks include the St. Louis Cardinals Hall of Fame Museum and the Fox Theater, which are only a few minutes away by car or taxi.
There is a heated indoor pool open year-round at HoteLumiere. Guests can access a free fitness center with workout equipment and a hot tub. Those who are in need of a late-night snack can use one of the vending machines on site. The hotel is also next to a casino, which offers a variety of themed dinners and evening entertainment. Travelers who want to get in touch with nature can rent bicycles from the front desk of the hotel.
based on 990 reviews
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Most popular landmarks
- Edward Jones Dome 283 m
- Gateway Arch 0,8 km
- Jefferson National Expansion Memorial 0,9 km
- Old Courthouse 0,9 km
- Old Cathedral of Saint Louis of France 1 km
- Busch Stadium 1,2 km