|"Very friendly and helpful staff!"||(in 93 reviews)|
|"Convenient location and knowledgeable helpful staff"||(in 92 reviews)|
|"Room size was perfect."||(in 81 reviews)|
|"$35 for self-parking is robbery"||(in 40 reviews)|
|"Pool was not ready either."||(in 11 reviews)|
|"Tried to eat at Ruth Chris but were unable to because of an event."||(in 2 reviews)|
The fact that self parking beneath the hotel costs $30 a night!
The staff was very friendly, helpful, and professional.
Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
DISCRIMINATION AGAINST SMOKERS
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower.
Valet Parking was $37 + Tax = $40.00!
Beautiful view. Very peaceful.
Didn't realize there would be 60$ charge for parking
Horrible Customer Service
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Very nice accommodations.
Breakfast buffet was understaffed, was not explained properly
first bad experience
I loved the location. Steps from the river and the mall.
My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
Wow from beginning to end.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back
One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
The room was small and we couldn't even upgrade
Great location, just fair facilities
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.
Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
“Location, location, location!” Is the first thought that comes to mind when describing Grand Hyatt San Antonio. This centrally located hotel is situated in San Antonio’s historic downtown.
The guestrooms at Grand Hyatt San Antonio were just renovated in March of 2018. Each room is decorated with elegant details and modern furniture. Room amenities include a 55-inch flat-screen television and free WiFi.
Guests at the Grand Hyatt San Antonio are encouraged to enjoy the many amenities offered. The hotel is pet-friendly and business-friendly. There are meeting facilities and a business area for guests to have a space to be productive. Each guest is welcome to use the swimming pool and fitness area.
Grand Hyatt San Antonio is surrounded by artistic, cultural, historic, culinary, and natural attractions. The Briscoe Western Art Museum is a half mile away from the hotel, and the beloved San Antonio River Walk is just a few steps from the doors. The Alamo is also walking distance away.
After a day full of sightseeing, guests might want to enjoy a romantic dinner at Bella on the River or enjoy some charcuterie and cocktails at Bliss, a little less than 2 miles from Grand Hyatt San Antonio.
San Antonio is a city that shows its appreciation for nature. The Japanese Tea Garden is a beautiful attraction where guests can enjoy the serene waterfalls, stone bridges, koi ponds, and peaceful pagoda.
Grand Hyatt San Antonio is a perfectly positioned hotel for sight seeing. Visitors of all sorts can enjoy the convenient location of this hotel.
based on 756 reviews
Policies vary by room type and provider.
All existing Grand Hyatt San Antonio reservations made before 1 April 2020 that are for arrivals through 30 June 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Any Grand Hyatt San Antonio reservation you make between 2 April 2020 and 30 June 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. For more information, visit the Hyatt Response to COVID-19 page.
Grand Hyatt San Antonio is located at 600 East Market Street in Downtown, 0,9 km from the centre of San Antonio. Tower of the Americas is the closest landmark to Grand Hyatt San Antonio.
Check-in time is 16:00 and check-out time is 11:00 at Grand Hyatt San Antonio.
Yes, Grand Hyatt San Antonio offers free Wi-Fi.
No, Grand Hyatt San Antonio does not offer free parking.
No, Grand Hyatt San Antonio does not offer free airport shuttle service.
Grand Hyatt San Antonio is 12,3 km from San Antonio. Grand Hyatt San Antonio is 116,3 km from Austin Bergstrom.
No, pets are not allowed at Grand Hyatt San Antonio.
Yes, Grand Hyatt San Antonio has a pool on-site.
Grand Hyatt San Antonio has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.