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Distance to city centre
Distance to airport
|"Great services and excellent staff"||(in 160 reviews)|
|"Nice hotel with a great breakfast!"||(in 135 reviews)|
|"Delicious breakfast and comfortable bed."||(in 51 reviews)|
|"The rooms are very small."||(in 6 reviews)|
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Room ; Breakfast
Crisp and clean
Recently updated hotel close to Termini. Friendly and helpful staff make this hotel a great option for someone into simplicity. Steam/sauna, convenient to sights, inexpensive breakfast .... What more could you ask for!! I will return to this hotel next visit
Notbreally a experience to remember
Only the location
First of all we were booked on this hotel that we choose for the convinient location near the Termini station in Rome. On arrival we saw a big group also arriving by bus, and we thougt that the check in will be long. that wasn't the case since agter a few minutes they just told us that there was a problem with the room and that they will relocate is at another best western hotel, the president. Well since the all purpose of this choice was the convinient location near the Termini, we weren't haapy with this change because it meant that we would spend much more time and money in transport to get to termini. when we told them that they said that they will pay the taxi for the hotel, and then the taxi for termini on the next day, and also another one for termini on that same night if we want to, since we were visiting family near the station. Well we refuse the taxi for that night, but accepted the taxi for the next day to termini. We confirmed this when we arrived at the new hotel and they also told us the same, tjat they will pay the taxi to termini The next day when we requested the taxi, the answer was different, that they couldn't pay the taxi to termini, only to the best western universo and then we would have to walk to the station. If they told us that on the beggining we would made different arrangments, since we would need more time to do that, and consequently we could only catch the train to fiumicimo much later than we were thinking and got us trough running since the station and terminals, almost loosing our flight. So, for this, not very happy with best western, even if they offered us a fruit basket.
The location was great and safe! Easy to find from Termini Station. Clean rooms and overall well kept hotel. I would give the hotel a 3-3.5 (out of 5) star rating as it's definitely much better than a motel but pretty much a no frills experience. Since I was a solo traveller I was not looking for luxury but rather for close proximity to Termini as this was my first time in Rome. I was able to walk everywhere which I really liked. I would recommend this hotel.
The lady who checked me in was very pleasant and welcoming however the next two experiences I had (both men) were ok. Both men did not smile and were not very friendly.
We liked everything! I am a returning guest. I stayed at the BW Universo 4 years ago and had a great time. Hotel is well maintained, clean, great beds and above all friendly and accommodating staff. Especial thanks to Roberta, Isabella, Johnny and Edward for making our stay memorable.
Best Western Plus Hotel Universo is in the heart of Rome, so it's next to many popular destinations. For example, tourist attractions like Basilica di Santa Maria Maggiore, Museo Nazionale Romano - Palazzo Massimo Alle Terme, Basilica di Santa Prassede, and Basilica di Santa Maria Degli Angeli e Dei Martiri are all within walking distance of the hotel. Similarly, trendy restaurants like Gelateria S.M.Maggiore, Ambrosia Rooftop Restaurant & Bar, Ristorante Nerone, and The Gelatist Via Nazionale 19 are just minutes away. The closest airports are Ciampino Airport and Fiumicino Airport, while train stations like Termini and Repubblica - Teatro dell' Opera.
At Best Western Plus Hotel Universo, guests have exclusive access to amenities like a fitness center that has a gym and a workout room. In this fitness center, guests can exercise and remain in good shape even though they're away from home. Another amenity is free high-speed internet that allows visitors to surf the web from their smartphones, laptops, and tablets the moment they enter the property. Other amenities include room service, complimentary breakfast, laundry service, dry cleaning, airport transportation, and a concierge at the front desk who's willing to provide assistance and guidance upon request 24 hours a day, 7 days a week. This hotel also offers access to a spa, a restaurant, a bar, a lounge, and a banquet room. There are meeting rooms, conference facilities, and a business center available for use as well. The staff here is multilingual and the property is completely smoke-free and suitable for people with wheelchairs.
This hotel offers many room types that have different features and benefits. Nevertheless, every room has air conditioning and heating so that guests remain comfortable during their stay. Likewise, every room has a private bathroom that includes a bathtub, a shower, a toilet, a hairdryer, and free toiletries. Each room also has a flat-screen TV, a work desk, and a minibar.
based on 1 733 reviews
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Most popular landmarks
- Fontana di Trevi 1,2 km
- Colosseo 1,2 km
- Basilica di San Clemente 1,2 km
- Foro Romano 1,3 km
- Arco di Costantino 1,3 km
- Scalinata di Trinità dei Monti 1,4 km
About the neighbourhood
Historical Center is known for: tours, history, shopping, elegant, public squaresMore