Hawthorn Suites by Wyndham Richardson

The room in and of itself was spacious and comfortable. The bed was very comfortable. The work area was good and the wifi excellent. The bath area was good as well. The kitchen area was sufficient with ample dishes, etc. Parking was in front of the room. There was plenty of hot water and really good shower water pressure. The building I was in was quiet. The parking lot and grounds were clean and neat.

The room key would not work well. It would take several tries to get the door open. The carpet was dirty in several places. The pillows were too large to give you a comfortable head positions while sleeping. They did not align the head with the spine and gave me a discomfort. The overhead light was a bare bulb and the desk lamp wobbled. Dishes had soap residue on them and needed washing before using. The desk chair seat was torn. Towels and wash cloths were scratchy - a little fabric softener would help. There was trash left in the common area in front of the rooms. The refrigerator was iced up and dripping onto the shelves.

Na

The room. One of the lights didnt work, the microwave was broken, room is outdated..OH and even though I travelled alone ..I was definitely not alone. There are roaches and not the small kind either .ALSO, the heater does not work. I had to turn it all the way to 90! FREAKING 90 to get it from 52 to 60 whatever it was .. left it in all day, didnt even hear it tey to start up

location and price. Nothing else really.

Facilities, staff was not trained, old rooms, not very clean, old building and rooms. No concept of customer service what so ever. Twice they failed to provide wake-up service...twice.