Radisson Hotel Phoenix Airport, Phoenix, AZ

Radisson Hotel Airport branch in Phoenix was horrible, we arrived to the airport and called the reception to get the shuttle they said they are coming and it was really a hot day to wait outside form 1:30 to 2:50 with a sunny day. Also the reception specially Desiree was dealing with us in a weared way. When we talked to her to get the house keeping she send them after 5-6 hours, moreover we paid 740 because there was an offer but it wasn’t a real one because they charged us 907 because they said you ruined the room and damege it!!! We didn’t damaged anything instead of that we put a perfume and because they didn’t like it they charged us 50 for each day. It was 5 days 6 nights. We thought because we have 5 days they will deal with us at least in a profesional way instead of steeling our money!! We requested a late checkout by 5 pm instead of 12pm and the receptionist said that was ok and we would be charged $40 and I said ok then she said that she would add it to the final check. At 11:50 she called back and said we must check out in 30 minutes!! I didn’t have time to collect my luggage or even be prepaired for leaving in 30 minutes !!! I wouldn’t recommended Radisson Hotel Phoenix Airport to anyone .

They had complimentary snacks and water at the entrance

The cleanliness was not good, there was no complimentary breakfast, and the fire alarms were triggered unnecessarily and they did not communicate anything with the guests while we waited outside.