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2.0
Pros:n/aCons:There were no cars available even though I booked in advanceReviewed Sep 9 2020
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4.4
Pros:The rental car was in good condition and the airport shuttle was fast.Cons:There is no way to drop off a car after hours and they do not explain or advertise this. No key dropbox or anything. The parking lot is locked and inaccessible between 10:30pm and 6am. Also, the phone numbers inside the rental agreement with Payless written clearly on the front direct you to the Budget renal company, who can't help you at all.Reviewed Dec 18 2019
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2.0
Pros:I was not able to get this car.Cons:I am unable to give a proper review because the rental company closed at 12:00 midnight and my delayed flight got in at 1:30 AM, because it was a hot deal, I couldn't get any refund, I wish there were a policy to help mitigate these situations.Reviewed Sep 30 2019
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7.2
Pros:MidelCons:More clean, more model choicesReviewed Sep 29 2019
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8.8
Pros:Drop off sucked. It would be much better if we were dropped off at terminals instead of the rental center. We the. Had to lug everything on the tram and then to the terminal. This will keep me from using Payless again unfortunately.Cons:Drop off at terminals.Reviewed Aug 12 2019
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7.6
Cons:There were extra fees that were not reflected in the price quoted on Kayak. You need to take a shuttle to get to the site. It was easy but adds some time.Reviewed Jul 23 2019
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6.0
Pros:No problem with the staff, they were all helpful and the process was quickCons:Car could have been cleanerReviewed Jun 26 2019
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9.6
Cons:Car could have been cleaner, but was fine.Reviewed Jun 20 2019
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9.6
Cons:Called for shuttle bus pickup and no one answered my phone callReviewed Jun 10 2019
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4.0
Cons:The rental spot is NOT at the airport (unlike what was advertised) but they still charge airport fees (around $20). I was hung up on twice trying to get “courtesy” shuttle. Long lines—should have cancelled and rented from one of the actual airport rentals spots. Will not be renting from them again.Reviewed May 11 2019
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3.6
Pros:There was a rental car when I arrivedCons:The staff was all rude and lazy. Seemed bothered that we were there. The pickup and dropoff process was much more difficult than any other rental company we have used. On top of that, the location is only accessible after taking the Air Train to the airport rental car building and then another...Reviewed Feb 16 2019
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9.6
Pros:The staff was very friendly, shuttle drivers were very nice.Cons:the only thing was it was far from the airport, but they accomodated us very nicely. I just needed to allow extra timeReviewed Feb 15 2019
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