Guest reviews
Overall rating
7,0
Good
Based on 6 reviews
Cleanliness
7,0
Comfort
7,0
Pick-up/Drop-off
7,0
Value for money
7,0
Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
3
1
0
0
2
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10,0
Pros: Friendly and professional staff easy process.
review from
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2,0
Never got a car - Won't answer phone.
Pros: Nothing
Cons: Got to airport, and no cars were available. They oversold by 15 for the day. Was made all sort of promises about one being brought to me the next day. Never saw nor heard from the company despite multiple voice mails asking status.
review from
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2,0
Will never rent from Payless again
Pros: Absolutely Nothing good to say
Cons: I reserved a full size car and was given a midsize car a Subaru Legacy which the clerk very rudely tried to pass off as full sized. My family was extremely uncomfortable for our 14hr drive to orlando. I called two days before we were due to return to extend my rental one day. I called at least a dozen times during business hours and no one ever picked up my call. I left 3 voicemails and never gots return call. I called the toll free "corporate line" and it sounds like the calls are outsourced to India and of course no one there was able to help me. I finally called the Payless in Orlando where I was staying and someone actually answered the phone and was able to help me. Horrible experience!
review from
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10,0
Cons: Nothing
review from
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8,0
Pros: great customer service. So helpful. Car was ready on time and worked efficiently. Shuttle driver also friendly
Cons: XM radio stopped working
review from
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10,0
excellent manager!
Pros: Service was great, very helpful and pleasant, overall 5 star experience.
Cons: Nothing, all good.
review from