Book Payless hire cars in Mérida

Mérida, YU, Mexico
Sep 27 — Oct 4
Mérida, YU, Mexico
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Mérida

Overall rating3.1 MediocreBased on 15 reviews
Cleanliness
3.2
Comfort
3.0
Overall
3.2
Pick-up/Drop-off
3.0
Value for money
3.0

Recent reviews

Traveller rating
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Find reviews that mention:
2.0
No car availablePros:Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!Reviewed Jan 8 2017
review fromkayak
2.0
Pros:1. The pick-up address was incorrect. 2. They did not respect the reservation. When we called at the pick-up time, they said they were out of cars. 3. Mandatory insurance and taxes were not included in the quote. It would have ended up costing twice as much as the quoted price.Cons:1. The pick-up address was incorrect. 2. They did not respect the reservation. When we called at the pick-up time, they said they were out of cars. 3. Mandatory insurance and taxes were not included in the quote. It would have ended up costing twice as much as the quoted price.Reviewed Dec 28 2015
review fromkayak
2.0
no carPros:Nothing. Terrible.Cons:I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it. I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.Reviewed Jan 12 2017
review fromkayak
2.0
Payless? Pay nothing because they don't have any cPros:Nothing.Cons:Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.Reviewed Jan 9 2017
review fromkayak
2.0
NonsensePros:Nothing.Cons:Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.Reviewed Feb 28 2017
review fromkayak
10.0
Excellent servicePros:The friendly and exceptional service I was giving.Reviewed Jan 1 2018
review fromkayak
2.0
Not open at 7...Pros:I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine. At 7h55 I gave up and booked another car at Budget... A shameReviewed Sep 17 2018
review fromkayak
2.0
Canceled my reservation and told me I had to pay 4x the amount I bookePros:Nothing. It could have ruined my whole trip. I did not rent the car.Cons:I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.Reviewed Jan 1 2019
review fromkayak
2.0
left without a carCons:Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..Reviewed Jan 1 2017
review fromkayak
2.0
Worst customer service experience EVER !Cons:We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !Reviewed Oct 12 2016
review fromkayak
2.0
Not open?Cons:I called when I got to the airport to have them pick me up. No answer on several attempts. Called thier calle 60 location and after much spanglish they agreed to send a shuttle within 20 minutes. 45 minutes later, no shuttle. I called them again and asked where the shuttle was and all they could say was "no us!". I rebooked on Budget and was well taken care of.Reviewed Jan 21 2016
review fromkayak
2.0
Worst ever rentalPros:Nothing!Cons:Receptionist send me to another car rental agency! He wanted to charge me more than 150 USD for an insurance.Reviewed Aug 19 2018
review fromkayak

Where can I find Payless hire cars in Mérida?

Calle 60 No. 427 Por 57 Y Col, Payless car hires

Address

Calle 60 No. 427 Por 57 Y Col

Hours

Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00

Address

Calle 21 No 305 X 28

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+52 999 946 0762

Address

Calle 60 #486 Local D Entre

Hours

Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00

Phone

+52 999 924 1478

Address

56a #451 Local 6 Colon

Hours

Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00

Phone

+52 55 5458 8580

Good to know

Most popular location

Calle 21 No 305 X 28

Most popular car type

Economy

Top tips for hiring a car from Payless in Mérida

  • Economy car hires from Payless in Mérida are around 68% cheaper than other car types, on average

FAQs about hiring a car from Payless in Mérida

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Payless in Mérida.

  • Payless has 4 car hire locations in Mérida. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes