Guest reviews
Overall rating
7,4
Good
Based on 4 226 reviews
Cleanliness
5,6
Comfort
5,5
Pickup/dropoff
5,0
Value for money
5,1
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
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credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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2,8
Cons: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people
review from
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5,2
Pros: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean
review from
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4,0
Pros: The car was reliable and clean
Cons: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.
review from
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2,0
Pros: Nothing.
Cons: They didn’t have my rental on file and they had no cars available.
review from
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2,0
Pros: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.
Cons: Do I really need to explain?
review from
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2,0
There was no rental
Cons: They had no cars we had to walk over to the Avis and luckily they had 1 car!
review from
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7,6
Be careful when renting and returning to avoid problems
Pros: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Cons: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
review from
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7,2
Their real business is charge for the INSURANCE
Pros: The car was the one that I choose with Kayak, the price with you was GREAT
Cons: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability. I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
review from
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8,4
Budget was uff airport at Merida- was the only one
Cons: Hard to find
review from
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2,0
Poor facility condition and office hours.
Pros: Nothing
Cons: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.
review from
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10,0
great car and quick services
Pros: I was given practically a new car and have no problem driving for several days. I do buy full insurance from them to be safe even my credit card claims covering some of them because the total price is cheap enough.
review from
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2,0
Rented to another person ......
Cons: Booked 3 weeks in advance and got there The car was rented to somebody else . With plane delays in December , I show up to the Budget rental place 3 hours after .....and couldn't get any help from the employee . He said 15 persons tomorrow won't get their car either. How come a company like BUDGET can play like this with customwers ? Traveled 12 hours from France to don't get my car Not nice at all
review from
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7,6
Be careful when renting and returning to avoid problems
Pros: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Cons: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
review from
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7,2
Their real business is charge for the INSURANCE
Pros: The car was the one that I choose with Kayak, the price with you was GREAT
Cons: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability. I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
review from
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8,4
Budget was uff airport at Merida- was the only one
Cons: Hard to find
review from
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2,8
Cons: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people
review from
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5,2
Pros: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean
review from
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4,0
Pros: The car was reliable and clean
Cons: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.
review from
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2,0
Pros: Nothing.
Cons: They didn’t have my rental on file and they had no cars available.
review from
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2,0
Pros: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.
Cons: Do I really need to explain?
review from
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2,0
There was no rental
Cons: They had no cars we had to walk over to the Avis and luckily they had 1 car!
review from
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2,0
Poor facility condition and office hours.
Pros: Nothing
Cons: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.
review from
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2,0
Rented to another person ......
Cons: Booked 3 weeks in advance and got there The car was rented to somebody else . With plane delays in December , I show up to the Budget rental place 3 hours after .....and couldn't get any help from the employee . He said 15 persons tomorrow won't get their car either. How come a company like BUDGET can play like this with customwers ? Traveled 12 hours from France to don't get my car Not nice at all
review from
Other suppliers in Mérida scored
Where can I find Budget hire cars in Mérida?
Calle 60 #491-B Entre 57 Y 55, Budget car hire
Address
Calle 60 #491-B Entre 57 Y 55Phone
+52 999 406 8325FAQs about hiring a car from Budget in Mérida
How many car hire locations does Budget have in Mérida?
Budget has 3 car hire locations in Mérida. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Rejon Airport (MID)?
Yes
Does Budget offer shuttle or airport pick-up services from Rejon Airport (MID)?
Yes
