Guest reviews
Overall rating
5,1
Okay
Based on 42 reviews
Cleanliness
5,4
Comfort
5,4
Pick-up/Drop-off
4,9
Value for money
5,0
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
6
4
3
3
14
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7,2
Pros: My reservation showed as cancelled but was fixed right away.
review from
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2,8
Cons: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people
review from
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5,2
Pros: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean
review from
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4,0
Pros: The car was reliable and clean
Cons: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.
review from
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2,0
Pros: Nothing.
Cons: They didn’t have my rental on file and they had no cars available.
review from
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2,0
Pros: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.
Cons: Do I really need to explain?
review from
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2,0
There was no rental
Cons: They had no cars we had to walk over to the Avis and luckily they had 1 car!
review from
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7,6
Be careful when renting and returning to avoid problems
Pros: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Cons: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
review from
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7,2
Their real business is charge for the INSURANCE
Pros: The car was the one that I choose with Kayak, the price with you was GREAT
Cons: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability. I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
review from
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8,4
Budget was uff airport at Merida- was the only one
Cons: Hard to find
review from
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2,0
Poor facility condition and office hours.
Pros: Nothing
Cons: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.
review from
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10,0
great car and quick services
Pros: I was given practically a new car and have no problem driving for several days. I do buy full insurance from them to be safe even my credit card claims covering some of them because the total price is cheap enough.
review from