L'Adresse

The hotel blocked the amount that was meant to be paid from our card, and when we arrived they asked us to pay same amount in cash and told us it'd take minumim 48 hours after checkout for the money to be returned in account. Room service came to the room , rubbish was not removed from toilet bin, neither room bin, Towels and bed sheets were not replaced, also Shower gel was not refilled, all they did is organize the bed, which was so disappointing . Also today morning someone of the hotel staff knocked the door, I was still sleeping when I didn't answer, he simply opened the door using a spare card. When he realized we were still there, he closed the door without even apologizing or explaining his irresponsible action. It was in general a very bad experience.