San Paolo Palace Hotel

The hotel is in a decent location, the staff are pleasant enough and the buffet breakfast was fantastic. The staff in the restaurant were the most friendly and helpful.

The rooms are not 4 star quality and are not worth the price you pay. There was a massive crack in the window, the bathroom was scuffed with a crack on the toilet seat, the phone didnt work and only 1 plug socket worked. We told a member of staff who was asking guests about their stay and whether they were happy with the facilities but nothing was done.

I liked the cleanliness of the room as well as the value for the money.

I didn't enjoy the location of the hotel. It was further away from the center of the city, where we ventured each day. We did not find out about the bus service until we checked out, but other than that (45 minute walk there and back) the experience was a pleasant one.

Service

The pool on the 14th floor is a thing to enjoy! Very few hotels with a pool in Palermo.

The neigbourhood is filthy and smelling really bad. A walk to town (15-20 minutes) smells really bad.

Good size room, value for money.

Desk staff unhelpful, bordering on rude. Restaurant menu limited and food very average. A bit out of the way in a very dirty area of Palermo. We wished we had stayed closer to the centre of town.

A good room, very good staff at the reception, not far from the downtown.

The dinner in the hotel restaurant was very bad: Quality of the dishes was not very high, fortunately, the parts were small so we didn't suffer too much.

The View was beautiful and the desk staff helpful.

I accidently left my mobile in the room after I checked out. I enquired about it with the hotel and have yet to receive any answer. One would think they would value their reputation more.