San Paolo Palace Hotel

Beds excellent

Service/reception staff nonchalant. Poor information of bus/tram transports from hotel. Poor info of restaurants nearby. Breakfast service poor. Old slow toast. Tea cups not available. No vegetables whatsoever. Room furniture poor, no wardrobe. The malin problem was the hotel geography, far from city, slum blocks to pass walking. Ambulance disturbing transports to nearby hospital. Summary: Not a 4 star hotel standard!

The hotel is in a decent location, the staff are pleasant enough and the buffet breakfast was fantastic. The staff in the restaurant were the most friendly and helpful.

The rooms are not 4 star quality and are not worth the price you pay. There was a massive crack in the window, the bathroom was scuffed with a crack on the toilet seat, the phone didnt work and only 1 plug socket worked. We told a member of staff who was asking guests about their stay and whether they were happy with the facilities but nothing was done.

The hotel had a nice view from the breakfast restaurant and it was nice looking hotel overall

The location is terrible, isn't safe to walk late at night or evenings, far from city centre .. also didn't like that you had to pay even for bottle of water.. wifi didn't work as well

At the top of the hotel you could look at the sea view. The food wasn’t bad at the restaurant and the breakfast buffet was not bad either.

The bedding which was very uncomfortable. The worst pillows I’d ever seen in any hotel. The water in the pool was very cold and not sparkling clean.