NH Palermo

We were ignored by staff who didn’t speak English, this was everyone! Hotel caters for large group tours. Room smelt strongly of mould, which didn’t dissipate during stay. Room was ‘renovated’ but needed renovation! Ate once in restaurant for dinner. Worse (and overpriced) meal in Sicily and waited one hour to be served (but quiet night). As staff both in restaurant and front desk did not speak English, complaint fell on deaf ears. Booked hotel as major feature was swimming pool. Pool closed one week before our stay despite daily temps of 27degrees Celsius. Parking pot luck outside hotel where African males frighten patrons demanding money to park their cars.

The room. Well fitted, clean and practical. Great balcony. Quiet. All in all a redeeming feature of the hotel.

The worst restaurant service I have experienced in a long while. I had to ask three people for the drink I ordered. 20 minutes to arrive. Service was slow. I had to ask for salt several times before getting a couple of tear-open envelopes of salt. I left the restaurant after waiting for my bill for 20 minutes - after all, they had my room number! Staff begrudgingly friendly. Room service likewise. Concierge service inefficient and unclear.

The view .

A chap on reception in the morning was abrupt and thoroughly rude when giving brief instructions despite no others waiting. One of the poorest efforts Ive experienced in many years of travel.Otherwise staff pleasant.