I arrived at midnight to pick up an SUV reserved. I was told that I was late and the had given the SUV to another customer. I required a seven passenger vehicle to transport my family while in Florida. I returned the vehicle three days later and was double charged. Further, I went to the airport and reserved a seven passenger SUV from a competitor without hassle. I would not recommend an offsite vehicle renting company. Wrench you desired vehicle at the airport.
They cancelled my reservation and did not have the vehicle I rented so I was forced into a more expensive vehicle…….not good and won’t rent through them again!
I was a last-minute booking when a flight delay made my pre-arranged rental car (from my preferred brand) unavailable. The gentleman who helped me at the counter when I picked up was great. Friendly, kind service, and understanding of my situation--but the person who checked the car as I left was terrible. He didn't speak to me at all, was on the phone with someone the entire time, didn't assist me in any way. When I rent from other brands, they always ask if there's anything they can do to help me--directions, reminders about features of the car, etc... this guy just talked to whichever person on his phone and moved a truck out of the way without telling me that I was good to go or anything. I hesitated, and he gestured at me to leave. When I arrived back, the lady who helped check the car back in was courteous and kind. I wish the one man hadn't left such a bad impression, because then I could've given everyone a 5 over all.
Ace service provider was great! However the car was a bit shaken if you drove over 70 or 75. I think the wheels were lose or something. Other than that the car was nice.
Drop off was a breeze. Car was decently clean. Pickup the sales woman explained that I needed liability insurance for $100 for my rental because it was FL state law. I explained I carry my own insurance and I would be covered for rentals as well as my credit card coverage. She explained no it doesn’t work like that and made me sign up for the liability coverage. I late called back and complained and someone removed it thankfully but it was confrontational in the lobby while picking up my rental.
When you make the reservation, they don't give you the real price, they deceive you. They also don't give you the vehicle you reserved.
