Good service, clean car. But... I paid a security deposit of $250. I returned the car on January 6. Today is January 11, but they still haven't returned the deposit of $250 to me!!!
BEWARE!! SCAM OUTFIT!! Stay away from this rental service. I leased a car for family members flying in from Seattle, paying in advance thru booking.com.for car and for “Full” insurance policy. When they got to the counter the Agent said they were “required” to purchase additional insurance that was vastly higher than the amount I already paid and that the daily car price was even higher. They added several bogus charges on top of that. My relatives were given no choice but to pay the nearly triple amount or be shuttled back to the airport and start over with another company. They were not alone. The woman next to them was in tears from the same treatment. STAY AWAY!!!
Great prices. Location was not open at 8am for drop off, so left keys in lock box, called later to verify receipt of keys & car.
Overall it was ok. But due to their policies in regards to tolls. I will not rent from them again
ridiculous insurance requirements
I reserved this as a referral from Kayak to Rentalcars.com. Their website, along with the confirmation email stated a "Total Cost" of $111.72. When I picked up the car, the agent presented me with "additional local costs" amounting to an additional $71.18. This included an unheard of "Pickup Fee" for $10.00 and "Dropoff Fee" for $10.00. I have never been charged these from any rental agency, anywhere in the world prior to this. None of these "additional local" charges were listed anywhere before pickup. The contract stated "Total Cost" of $111.72, and that's what I expected. In addition, the $250.00 "security deposit" has not been refunded or credited to my credit card as of yet. I have tried all morning to reach the agency to inquire about this. They answered only after about 30 minutes of putting me on hold. The representative could not give me any reasonable answers about the additional charges, but said the security deposit would take 5-10 business days. I will monitor that. Please remove Global Car Rental from your list of agencies. They have committed what I believe is a classic case of Bait and Switch.
