Remisens Premium Grand Hotel Palace

The hospitality

Informations related payments like parking and payments with credit card where they say the rate against Kune-€ was 1€= 7.19 kune (the change it was 1£-7.35 kune)due to some commission payed by the hotel to the bank. No comments

Beautiful hotel and large gorgeous room. Very good breakfast and dinner. Very upscale look of the building.

We checked in for one night to relax from extensive travel in the quiet of the spa and the pool. Once we changed and got downstairs in our robes, we were informed the pool was undergoing maintenance. This was not mentioned half hour before at check in or booking, and we were quite upset as it completely ruined our plans for the afternoon and our promise to our child who is learning to swim. The staff did not think this is a big deal and the attitude was "there is sea outside", and offered no compensation, but my husband insisted we are taken to another hotel with a pool. They reluctantly sent us to the same chain hotel closeby, that had a small, run down, cold pool that seemed not really in use. So we had quite a bitter experience. Also, at the entry the hotel advised we find our own parking as theirs was full, only to see a few minutes later they let other arriving guests use the parking. When asked for a shop to buy wine the hotel sent us to the hotel cafe that sold wine at restaurant prices. Why would you pay 300 kuna for a take away bottle? We went outside and and paid three times less in the shop. Advice to this hotel would be to listen to their guests's needs and think of creative solutions that actually benefit the guest. All other elements in terms of the room, quietness, cleanliness etc. were very good.

Hotel room was excellent, very clean and beautiful. Balcony (sea view) was great.

There's limited space for hotel parking and you have to pay 90 kunas per day but that's much cheaper then public garage that cost 150 kunas per day.