The room was amazing for the price and the staff was quite friendly!
3 stars
The Giacomo, Ascend Hotel Collection
222 First Street, Niagara Falls, NY 14303, United States
Niagara Falls, NY
See location+1 716 299 0200Photos of The Giacomo, Ascend Hotel Collection
Overview
Located in Downtown, The Giacomo an Ascend Hotel Collection Member is a few steps from Maid of the Mist, Niagara Falls State Park and Niagara Falls. Guests can also benefit from complimentary internet in all areas.
The hotel provides an all-hours reception, as well as a 24-hour business centre and valet parking. For added convenience, it features luggage storage, massage services and a concierge. It also offers useful options for meetings and events.
The Giacomo an Ascend Hotel Collection Member has 38 rooms, all of which are fitted with tea and coffee making facilities, a hair dryer and a refrigerator.
The area surrounding the hotel has a range of restaurants and cafés. The helpful staff at the tour desk are available to book tours and sightseeing trips in Niagara Falls NY.
Latest deals for The Giacomo, Ascend Hotel Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at The Giacomo, Ascend Hotel Collection
- Fitness centre
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Allergy-free room
- No smoking
- Toilet with grab rails
- Upper floors accessible by lift
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24-hour front desk
General
- Fireplace
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Dining
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Things to do
- Hiking
- Eco tourism
- Bicycle hire
- Casino
- Fishing
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry service
- Iron and ironing board
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Workspace
- Desk
Fitness
- Fitness centre
Reviews of The Giacomo, Ascend Hotel Collection
8.1
Very good
1538 verified ratings
Wonderful
888
Very good
243
Good
167
Okay
64
Fair
70
Mediocre
31
Poor
75
Summary of reviews
Guests say
Guests appreciated the hotel's great location near attractions and the quality of breakfast, which was often highlighted as a positive aspect. Many found the rooms to be clean and comfortable, making for a pleasant stay. However, there were notable complaints regarding the service, with some staff members being rude or unhelpful, and issues with cleanliness in some rooms. Overall, while many enjoyed their stay, there were areas that needed improvement, particularly in staff interactions.AI-generated from customer reviews
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8.1 out of 10
1065 reviews
8.1 out of 10
138 reviews
8.2 out of 10
12 reviews
10 out of 10
7 reviews
All reviews
I was surprised by how friendly all the staff were. From check in to smiling lady that help served breakfast. There is an upper observation room which was worth checking out. We chose this hotel for its location and value. I would say it was well worth it.
Pros (+) Everything
Cons (-) Breakfast was good but fruit was not good and only choice in meet was pork.
Pros (+) The staff was very friendly and accommodating and I really enjoyed the view of Niagara Falls from the top floor at the complementary wine hour
Pros (+) The room was beautiful and the staff was very friendly
Cons (-) Nothing
Pros (+) The Giacomo was such a beautiful surprise for our evening at Niagra Falls. The staff were all extremely pleasant and they even came around to our room in the evening and offered warm choc chip cookies and milk which was a pleasant surprise.
Pros (+) Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
Location
222 First Street, Niagara Falls, NY 14303
What's nearby
- United Office Building13 m
- Seneca Niagara Casino232 m
- Observation Tower0.5 km
- Niagara Falls State Park0.6 km
- Bridal Veil Falls0.6 km
- Goat Island0.7 km
- American Falls0.7 km
- Cave of the Winds0.9 km
- Three Sisters Islands0.9 km
- Niagara Falls1.1 km
- Skylon Tower1.4 km
- Adams Power Plant Transformer House1.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Giacomo, Ascend Hotel Collection
Price per night. Prices are not fixed and may vary with time.
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See most recommended stays in Niagara FallsGood to know
Value for money | 7,7 |
|---|---|
Distance to city centre | 1,1 km |
Nearest airport | Niagara Falls |
Distance to airport | 9,7 km |
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