Lotte New York Palace

4 stars
455 Madison Avenue, New York, NY 10022, United States
New York, NY
8,0
Very good
based on 1704 reviews
1 704 reviews
Fri 19/12
-
Sat 20/12
1 room, 2 guests
Deals from
R3 306
/Cheapest rate per night
Room type
Provider
Nightly total
Superior room
R3 306
Double room
R5 965
Standard Room
R6 592
95 more Lotte New York Palace deals
95 more Lotte New York Palace deals
Photos of Lotte New York Palace
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Luxury hotel with a full-service spa and a health club A full-service spa, a restaurant, and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite. Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center. Children under 18 years old are not allowed in the fitness facility without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
8,0
Very good rating
Based on 1 704 verified guest reviews

Latest deals for Lotte New York Palace

Fri 19/12
Sat 20/12
King room
1 king bed
R8 329
nightly with VAT
bed type unknown
R10 242
nightly with VAT
1 king bed
R10 606
nightly with VAT
Deluxe room
1 king bed
R10 334
nightly with VAT
Standard Room
bed type unknown
R6 592
nightly with VAT
bed type unknown
R8 412
nightly with VAT
1 king bed
R11 600
nightly with VAT
Premier Room
2 double beds
R8 193
nightly with VAT
bed type unknown
R8 821
nightly with VAT
2 double beds
R8 895
nightly with VAT
Luxury Room
2 queen beds
R23 236
nightly with VAT
1 king bed
R30 352
nightly with VAT
2 queen beds
R39 755
nightly with VAT
Double room
bed type unknown
R5 965
nightly with VAT
bed type unknown
R8 369
nightly with VAT
2 double beds
R9 111
nightly with VAT
Superior room
2 double beds
R3 306
nightly with VAT
1 king bed
R5 975
nightly with VAT
2 double beds
R6 151
nightly with VAT
Executive room
1 king bed
R25 236
nightly with VAT
bed type unknown
R31 989
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Lotte New York Palace

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee shop
  • Valet parking
  • Business centre
  • TV
  • Cable or satellite TV
  • Free toiletries

Services and conveniences

  • ATM on-site
  • Business centre
  • Concierge service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Private check-in/check-out
  • 24-hour front desk

Dining

  • Minibar
  • Special diet menus (on request)
  • Microwave
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Food can be delivered to guest accommodation
  • Coffee shop

Basics

  • Wi-Fi (surcharge)
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned

Media and entertainment

  • Gaming console
  • Cable or satellite TV
  • CD player
  • TV
  • Smartphone dock

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift
  • Hypoallergenic
  • No smoking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Trouser press

General

  • Family rooms
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Telephone

Pool and spa

  • Massage
  • Spa
  • Sauna
  • Steam room

Bathroom

  • Bathtub
  • Hairdryer
  • Bathrobe
  • Private bathroom

Health and safety

  • Daily housekeeping
  • First-aid kit
  • 24-hour security
  • Safe

Parking and transportation

  • Parking
  • Valet parking
  • Private parking

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Gift shop
  • Evening entertainment

Family friendly

  • Babysitting or child care
  • Cribs available

Outdoor

  • Garden

Bedroom

  • Wardrobe or closet

Fitness

  • Fitness centre

Reviews of Lotte New York Palace

8,0
Very good
1704 verified ratings
Wonderful
857
Very good
298
Good
247
Okay
110
Fair
106
Mediocre
36
Poor
50

Summary of reviews

Guests say
Guests appreciated the hotel's fantastic location and spacious rooms, but many expressed dissatisfaction with the service quality, cleanliness, and high breakfast prices. Some reviews highlighted the need for improvements in amenities and staff responsiveness, especially during check-in and breakfast service.
AI-generated from customer reviews
Location10 out of 10
Value for Price9 out of 10
Bed Comfort8.5 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
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All reviews

10
Wonderful
MN, May 2025
Great, as always.
6.5
Okay
Anonymous, Oct 2019
Cons (-) They need to upgrade rooms, hotel is getting old need to renovate ASAP
10
Wonderful
Claire, Aug 2019
Pros (+) Views from the room... just stunning. Entrance / court yard is a gorgeous outdoor space to take in the atmosphere of New York.
Cons (-) Bar prices are very expensive.
10
Wonderful
Anonymous, Apr 2019
Pros (+) The bed was comfortable. The service was great
7.1
Good
Anonymous, Jan 2019
Pros (+) Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.
Cons (-) Beds quite small in standard rooms, and extras are expensive.
10
Wonderful
Dennis, Apr 2018
Pros (+) The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.
8.5
Very good
Anonymous, Nov 2017
Pros (+) It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consi...
Cons (-) We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.
Read more
10
Wonderful
So Young, Nov 2017
Pros (+) Front desk personnel was very professional and nice. She tried to accommodate all our request.
Cons (-) None
2.0
Poor
Zachary, Oct 2017
Cons (-) The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.
9.7
Wonderful
Tom, Jul 2017
Pros (+) My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpfu...
Cons (-) $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Read more

Location

455 Madison Avenue, New York, NY 10022

What's nearby

  • Midtown Center337 m
  • Rockefeller Center391 m
  • Museum of Modern Art0.4 km
  • Tiffany & Co.0.5 km
  • New York City Center0.8 km
  • Theatre District0.8 km
  • Times Square0.9 km
  • Broadway0.9 km
  • United Nations Headquarters1 km
  • Fifth Avenue1.3 km
  • Empire State Building1.4 km
  • Koreatown1.6 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Lotte New York Palace

Low season

High season

Average price (weeknight)

January
December
R14 518
Cheapest month to stay with an average 16% drop in price.
Most expensive month to stay with an average 16% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Lotte New York Palace

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Lotte New York Palace

  • If you’re after a cheap room at Lotte New York Palace, then you should consider staying during the low season. The cheapest deals can generally be found in January and December.
  • The cheapest price a room at Lotte New York Palace was booked for on KAYAK in the last 2 weeks was R10 528, while the most expensive was R10 528.
  • How long should you stay at Lotte New York Palace? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Lotte New York Palace

  • What is the best way to get from the airport to Lotte New York Palace?

    Getting from New York LaGuardia Airport to the hotel should take around 20m in good traffic – but could be a lot longer at peak times. Getting a taxi from the airport or organizing a private car service in advance is the most economical way of accessing the hotel, as parking in New York can be very expensive. A standard metered cab fare from the airport should be around $30 in good traffic. Those arriving at New York John F. Kennedy Intl Airport or Newark Liberty Intl Airport can expect to pay from around $55 and $60 respectively in a taxi.

  • Is it possible to arrange early check-in at Lotte New York Palace?

    Early check-in may be granted if your room is ready ahead of the designated check-in time – if not, the hotel will be happy to hold your bags until the room is available. Late checkout may also be granted subject to availability; the hotel advises checking with the front desk on the night before departure to see if this service can be provided.

  • Does the Lotte New York Palace offer any special amenities for children?

    Children are very welcome at this hotel, with families able to benefit from a range of room set ups including connecting rooms (not guaranteed) and additional rollaway beds for about $50 per night – note that these may only be placed in rooms with one king-size bed. Children up to the age of 12 even stay for free when sharing a room with their parents. Numerous in-room additions can be ordered to give your children a surprise, from dress-up costumes to themed cookie and candy plates, and kids can enjoy a specially tailored "Mommy and Me" treatment in the hotel spa.

  • What features does the Lotte New York Palace provide for guests with reduced mobility?

    The hotel offers specially trained staff and rooms that meet the requirements of all guests, including those with reduced mobility or hearing and visual impairments. Some of the features you will find include lowered signage, folding closet doors, handicap toilets, roll-in shower stalls or tubs with grab bars, strobe light smoke detectors, telephone lights, and crutches and wheelchairs available to borrow upon request.

  • Does Lotte New York Palace host any regular events?

    The hotel prides itself on making sure its guests are well entertained and catch a glimpse of the buzzing New York social life. Regularly scheduled events include themed holiday brunches, crafting sessions for kids, afternoon teas and impromptu city tours with themes like "Gossip Girl". There are also magic shows that will delight adults and kids alike held in the Madison Room every Friday and Saturday evening.

  • Can the Lotte New York Palace help arrange transport around the city?

    Getting around New York City is easy when staying at this hotel, thanks to the complimentary car service on offer to all guests (subject to availability). Regular shuttle services also depart for Wall Street and the theater district, both of which are free of charge.(Prices checked 14/05/19).

  • Where is Lotte New York Palace located?

    Lotte New York Palace is located at 455 Madison Avenue in Midtown, 1,1 km from the centre of New York. Midtown Center is the closest landmark to Lotte New York Palace.

  • When is check-in time and check-out time at Lotte New York Palace?

    Check-in time is 16:00 and check-out time is 11:00 at Lotte New York Palace.

  • How far is Lotte New York Palace from the airport?

    Lotte New York Palace is 8,8 km from New York LaGuardia.

  • How does KAYAK find such great Lotte New York Palace hotel deals?

    KAYAK scours the web for all room deals available at Lotte New York Palace in New York and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Lotte New York Palace and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Lotte New York Palace.

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5-star hotel
The Towers at Lotte New York Palace10 Excellent (2 reviews)0,07 kmFitness centre, Bar/Lounge, Room serviceR10 982+
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4-star hotel
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4-star hotel
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Most recommended

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5-star hotel
The Towers at Lotte New York Palace10 Excellent (2 reviews)0,07 kmFitness centre, Bar/Lounge, Room serviceR10 982+
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5-star hotel
Waldorf Astoria New York
9.6 Excellent (8 reviews)0,22 kmFitness centre, Restaurant, Bar/LoungeR19 687+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,3
1,1 km
New York LaGuardia
8,8 km

Everything you need to know for your stay in New York