Fri 20/11
-
Sat 21/11
2 guests, 1 room
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

A full-service spa, a restaurant and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli and a steam room are on-site. Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre. Children aged under 18 years old are not allowed in the fitness facility without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.
8,1
Very good
1694 reviews

Latest deals for Lotte New York Palace

Fri 20/11
-
Sat 21/11
Deals from
R4 265
•Cheapest rate per night
Compare prices for Superior room, Double room and 66 more Lotte New York Palace deals.
Superior room, 1 king bed
R4 265
nightly with fees
Double room, 2 double beds
R7 158
nightly with fees
King room, 1 king bed
R10 724
nightly with fees
Superior room, bed type unknown
R5 154
nightly with fees
Standard Room, bed type unknown
R5 470
nightly with fees
King room, 1 king bed
R8 408
nightly with fees
Superior room, 1 king bed
R5 298
nightly with fees
Standard Room, bed type unknown
R5 529
nightly with fees
Superior room, 2 double beds
R7 972
nightly with fees
Standard Room, 1 king bed
R5 704
nightly with fees
Superior room, 1 king bed
R5 704
nightly with fees
King room, 1 king bed
R14 327
nightly with fees
Superior room, 1 king bed
R5 795
nightly with fees
Double room, bed type unknown
R7 744
nightly with fees
King room, 1 king bed
R9 530
nightly with fees
Superior room, 1 king bed
R6 278
nightly with fees
King room, 1 king bed
R6 833
nightly with fees
Premier Room, 2 double beds
R8 099
nightly with fees
Superior room, 2 double beds
R6 324
nightly with fees
Double room, bed type unknown
R6 689
nightly with fees
King room, 1 king bed
R14 576
nightly with fees
Superior room, 2 double beds
R6 578
nightly with fees
Double room, bed type unknown
R9 251
nightly with fees
Superior room, 2 double beds
R6 906
nightly with fees
King room, 1 king bed
R12 977
nightly with fees
Executive room, 1 king bed
R25 373
nightly with fees
Superior room, 1 king bed
R6 918
nightly with fees
Superior room, 1 king bed
R6 948
nightly with fees
Double room, 2 double beds
R8 102
nightly with fees
Premier Room, bed type unknown
R11 948
nightly with fees
Superior room, bed type unknown
R7 235
nightly with fees
King room, bed type unknown
R11 143
nightly with fees
Double room, 2 double beds
R14 903
nightly with fees
Double room, bed type unknown
R7 500
nightly with fees
Premier Room, 2 double beds
R8 084
nightly with fees
Standard Room, bed type unknown
R8 562
nightly with fees
Superior room, bed type unknown
R7 558
nightly with fees
Double room, 2 double beds
R8 102
nightly with fees
King room, 1 king bed
R14 115
nightly with fees
Superior room, 2 double beds
R7 858
nightly with fees
Double room, 2 double beds
R9 098
nightly with fees
King room, 1 king bed
R10 672
nightly with fees
King room, bed type unknown
R8 100
nightly with fees
Superior room, 1 king bed
R8 293
nightly with fees
Double room, bed type unknown
R13 949
nightly with fees
Superior room, 1 king bed
R14 300
nightly with fees
Double room, 2 double beds
R21 604
nightly with fees
Superior room, bed type unknown
R18 215
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Lotte New York Palace

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee shop
  • Valet parking
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV

Reviews of Lotte New York Palace

8,1
Very good
1694 verified ratings
Wonderful
860
Very good
291
Good
248
Okay
98
Fair
104
Mediocre
37
Poor
56

Summary of reviews

Guests say
Guests overwhelmingly praised the hotel's central location, making it easy to explore the city and access major attractions. Many also appreciated the spacious and clean rooms, which contributed to a comfortable stay. However, several reviews noted issues with service, such as slow check-in, understaffing, and unfulfilled requests. Some guests felt the hotel did not offer good value for the price, citing expensive breakfast and dated decor. Despite these drawbacks, the positive aspects of location and room comfort stood out for most visitors.
AI-generated from customer reviews
Location10 out of 10
Room Size8.5 out of 10
Cleanliness7.5 out of 10
Value for Price3 out of 10
Service2 out of 10
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All reviews

10
Wonderful
MN, May 2025
Great, as always.
6.5
Okay
Anonymous, Oct 2019
Cons (-) They need to upgrade rooms, hotel is getting old need to renovate ASAP
10
Wonderful
Claire, Aug 2019
Pros (+) Views from the room... just stunning. Entrance / court yard is a gorgeous outdoor space to take in the atmosphere of New York.
Cons (-) Bar prices are very expensive.
10
Wonderful
Anonymous, Apr 2019
Pros (+) The bed was comfortable. The service was great
7.1
Good
Anonymous, Jan 2019
Pros (+) Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.
Cons (-) Beds quite small in standard rooms, and extras are expensive.
10
Wonderful
Dennis, Apr 2018
Pros (+) The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.
8.5
Very good
Anonymous, Nov 2017
Pros (+) It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consi...
Cons (-) We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.
Read more
10
Wonderful
So Young, Nov 2017
Pros (+) Front desk personnel was very professional and nice. She tried to accommodate all our request.
Cons (-) None
2.0
Poor
Zachary, Oct 2017
Cons (-) The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.
9.7
Wonderful
Tom, Jul 2017
Pros (+) My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpfu...
Cons (-) $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Read more

Location

455 Madison Avenue, New York, NY 10022

What's nearby

  • Rockefeller Center360 m
  • Midtown Center365 m
  • Museum of Modern Art0.4 km
  • Tiffany & Co.0.5 km
  • New York City Center0.8 km
  • Theatre District0.8 km
  • Times Square0.8 km
  • Broadway0.9 km
  • United Nations Headquarters1 km
  • Fifth Avenue1.3 km
  • Empire State Building1.4 km
  • Koreatown1.6 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Lotte New York Palace

Which month has the cheapest rates at Lotte New York Palace?

The cheapest month to stay at Lotte New York Palace is August, with an average nightly rate of R7 355. The most expensive month is December at R16 161 per night.

What is the cheapest day to book Lotte New York Palace?

The cheapest day to book Lotte New York Palace is Wednesday, with an average nightly rate of R11 143. The most expensive day is Tuesday at R18 337 per night.

How far in advance should you book Lotte New York Palace?

To get the best price at Lotte New York Palace, book around 12 weeks in advance. This could save you approximately 40% compared to booking last minute.

KAYAK's top tips for your stay at Lotte New York Palace

  • How long should you stay at Lotte New York Palace? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Lotte New York Palace

  • What is the best way to get from the airport to Lotte New York Palace?

    Getting from New York LaGuardia Airport to the hotel should take around 20m in good traffic – but could be a lot longer at peak times. Getting a taxi from the airport or organizing a private car service in advance is the most economical way of accessing the hotel, as parking in New York can be very expensive. A standard metered cab fare from the airport should be around $30 in good traffic. Those arriving at New York John F. Kennedy Intl Airport or Newark Liberty Intl Airport can expect to pay from around $55 and $60 respectively in a taxi.

  • Is it possible to arrange early check-in at Lotte New York Palace?

    Early check-in may be granted if your room is ready ahead of the designated check-in time – if not, the hotel will be happy to hold your bags until the room is available. Late checkout may also be granted subject to availability; the hotel advises checking with the front desk on the night before departure to see if this service can be provided.

  • Does the Lotte New York Palace offer any special amenities for children?

    Children are very welcome at this hotel, with families able to benefit from a range of room set ups including connecting rooms (not guaranteed) and additional rollaway beds for about $50 per night – note that these may only be placed in rooms with one king-size bed. Children up to the age of 12 even stay for free when sharing a room with their parents. Numerous in-room additions can be ordered to give your children a surprise, from dress-up costumes to themed cookie and candy plates, and kids can enjoy a specially tailored "Mommy and Me" treatment in the hotel spa.

  • What features does the Lotte New York Palace provide for guests with reduced mobility?

    The hotel offers specially trained staff and rooms that meet the requirements of all guests, including those with reduced mobility or hearing and visual impairments. Some of the features you will find include lowered signage, folding closet doors, handicap toilets, roll-in shower stalls or tubs with grab bars, strobe light smoke detectors, telephone lights, and crutches and wheelchairs available to borrow upon request.

  • Does Lotte New York Palace host any regular events?

    The hotel prides itself on making sure its guests are well entertained and catch a glimpse of the buzzing New York social life. Regularly scheduled events include themed holiday brunches, crafting sessions for kids, afternoon teas and impromptu city tours with themes like "Gossip Girl". There are also magic shows that will delight adults and kids alike held in the Madison Room every Friday and Saturday evening.

  • Can the Lotte New York Palace help arrange transport around the city?

    Getting around New York City is easy when staying at this hotel, thanks to the complimentary car service on offer to all guests (subject to availability). Regular shuttle services also depart for Wall Street and the theater district, both of which are free of charge.(Prices checked 14/05/19).

  • Where is Lotte New York Palace located?

    Lotte New York Palace is located at 455 Madison Avenue in Midtown, 1,1 km from the centre of New York. Rockefeller Center is the closest landmark to Lotte New York Palace.

  • When is check-in time and check-out time at Lotte New York Palace?

    Check-in time is 16:00 and check-out time is 11:00 at Lotte New York Palace.

  • How far is Lotte New York Palace from the airport?

    Lotte New York Palace is 8,8 km from New York LaGuardia.

  • How does KAYAK find such great Lotte New York Palace hotel deals?

    KAYAK scours the web for all room deals available at Lotte New York Palace in New York and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Lotte New York Palace and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Lotte New York Palace.

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Good to know

Distance to city centre

Nearest airport

Distance to airport

1,1 km
New York LaGuardia
8,8 km