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Value for money
Distance to city centre
|"Very lively and incredibly friendly staff!"||(in 129 reviews)|
|"Great vibe and atmosphere"||(in 31 reviews)|
|"Vibes are amazing at this hotel."||(in 76 reviews)|
|"Overpriced for what the room was."||(in 61 reviews)|
|"Overpriced for what the room was."||(in 63 reviews)|
|"Overpriced for what the room was."||(in 63 reviews)|
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Ace was aces
I really enjoyed the rooftop pool area and getting coffee in the great coffee shop downstairs. The hotel had a bit of a funky vibe but still a little luxurious. I enjoyed the atmosphere and it really seems they pay attention to what people are looking for on vacation
Very minor. But lighting was very poor in hallways elevators and in the room and could give a dingy feeling sometimes
Ace is well designed with NoLa touches throughout. it is a very happening place in NoLa, with a full event calendar. We went to a dance party on Friday at Ace and the next afternoon there was a dance competition. Stumptown coffee is adjacent to the hotel so great coffee guaranteed. Located in the Warehouse district , 10 min walk to French Quarter and around the corner from the St. Charles street car stop. Staff was very friendly.
it is can get busy and crowded so if you are looking for something quit and private, Ace is probably not for you. Charge for water. Mattress was not very comfortable.
My husband and I stayed at the Ace for three nights in July. We had read some reviews about poor AC, so I was concerned that we may not have the most comfortable room. I was wrong. Our room was great and COLD (in the best way). Check in was way and pleasant. The coffee shop and restaurants connected to the hotel, as well as the shops like Freda, were great. The lobby is a popular hangout and had an awesome reggae band Saturday night. The pool area was busy but also pleasant. Clean room. Comfy bed. Highly recommend.
Wish they offered room service.
Not the best Ace
I enjoy the general aesthetic and vibe of Ace hotels, and I've always liked the playful elements they throw in that really add to the overall experience.
The room we were in was kind of terrible. Light switches were located in inconvenient and counterintuitive places, the bed was entirely too big for the room, the doors kept sticking (the room door had to be yanked open and slammed shut, repeatedly, which i'm sure our neighbors loved; the bathroom door closed just fine, but required patience and strategy to open), and the location of the bed meant that only one side got a nightstand. I ended up having to put my phone and glasses on the top of the headboard, which was kind of precarious. I hope this was just one bad room, but I honestly doubt I'll ever have a chance to find out if that's true.
Underwhelmed and disappointed
Pool, bar, restaurant, minibar, room service and location were great.
Our flight arrived early, around 1:00 so we checked in with the front desk, knowing our room probly wouldn't be ready. They checked us in, stowed our bags and got our number and said they would call when our room was ready. By 4:15 when we hadn't heard anything we headed back to see what was up. The front desk had just forgotten to call us...so went ahead and told us our room was ready and gave us a key. The hotel lobby/bar is so beautifully done. And then we got to our room... The Art Deco lighting, while cool in theory doesn't nearly shed enough light in the very dark rooms. Especially since one nightstand was missing it's lamp all together and the over head lighting fixture was only partially working. In addition the very heavy doors close behind you automatically and do not have a "soft close" feature so doors are constantly slamming up and down the hallway which is incredibly loud, especially while trying to sleep. To add to the discomfort neither the beds nor pillows were particularly comfortable. This was our first getaway without our baby and even as sleep deprived parents of a six month old... we weren't able to get a good nights sleep. This wasn't helped by the visit from housekeeping at 8:00am on the day of check out nor the 2 subsequent visits by staff to see if our room was empty all before 9:45am. Not quite as bothersome but still disappointing were stains on the bathroom linens, only one robe in the closet, and the cable box dangling from the tv that was mounted to the wall. There is a fine line when decorating with a minimalist aesthetic and unfortunately without proper upkeep the room just looked bare and run down. Not good for a hotel less than a year old. Lastly, and this is more of a design flaw, in my opinion, the beautiful large window in our room had 2 shade options 1) a sunscreen that offered a light filter from outdoor light and 2) full shutters that can either be open fully or closed fully. If you open them partially, the light that comes through shines directly on the pillows, so right in your face, and fully closed you are in a tomb, which is great if you want that...but good luck getting to the bathroom because it is pitch black. No small illumination option in the bathroom to light your way. Oh and the bathroom... no vent or fan in the room or bathroom, so if someone goes to the bathroom and you don't want to smell it, you pretty much just have to leave the room. No matches, either. (Sorry probably too much information, but...a real issue!) Also, the water pressure and temp were set so low after showering I contemplated waiting until I got home to avoid having to take another Luke warm shower. I hate writing this! I'm not a complainer, just honstly beside myself with this experience. I historically love Ace Hotels and have stayed at several of their properties and have great experiences, which is why I booked the room here for our New Orleans getaway. So disappointing, hope they improve.
In the heart of the city that brings Mardi Gra to life every year is the Ace Hotel. This art deco 1920s building brings vintage and modern together with decor that shines with the spirit of New Orleans. The Ace Hotel is located near Bourbon Street and the French Quarter so guests never have to miss out on the action. Every year in March, New Orleans has a fabulous week-long Mardi Gra Celebration. It’s a popular location for adults and Spring Breakers.
This hotel is equipped with 234 rooms that all have a full-size vintage refrigerator, exquisite French Deco details, unique furniture pieces, and guests have the choice of a king or two double beds. Most rooms have window seats, outdoor terraces or bench seating within the room. Each room is comfy and feels just like home. The down-to-Earth feeling has guests coming back year after year.
Among the other hotel amenities there are several places to dine on-site such as, the Josephine Estelle Italian Restaurant, Seaworthy Oysters and Cocktails, the Alto Rooftop Garden and bar, and the Lobby Bar. There is also an intimate music venue on-site called the 3 Keys. Guest can enjoy the pool, gym, or coffee at Stumptown Coffee Roasters. Also available is a 4,000 square foot event room that can hold up to 500 people.
The Ace Hotel is close to shopping, museums, art galleries and as well as, all the fun nightlife that happens in New Orleans. The hotel is in walking distance of the French Quarter making a prime location to stay for Mardi Gra. This immaculate hotel offers guests great services and fun events, whether a guest stays in or decides to head out for a night on the town.
based on 545 reviews
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Most popular landmarks
- Louisiana Children's Museum 0,6 km
- The National WWII Museum 0,7 km
- Audubon Butterfly Garden and Insectarium 0,7 km
- Saenger Theatre 0,9 km
- New Orleans Musical Legends Park 0,9 km
- Audubon Aquarium of the Americas 0,9 km